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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 17030 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers enjoy the overall performance, impressive battery life, and extensive customization options offered by this controller. Users frequently highlight the comfortable grip, balanced weight, and high-quality feel during gameplay. However, some customers have expressed concerns regarding the long-term durability of the buttons and the potential for stick drift. Additionally, while many appreciate the design, some find the premium price point and specific bumper functionality to be areas for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 712 Showing 14,221-14,240 of 17,030 reviews
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Feels like quality, but garbage "under the hood".

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons stop working (especially known issue of LB & RB). Sticks start drifting. Feels nice, like quality, but under the hood, this controller is garbage. Low quality switches that wear out and stop working within 3 months to a year. I have four of these controllers, each have major issues. Two have been returned and repaired but now they each have at least one button that only works 1/2 the time again. Don't waste the money, unless your a casual once in a while player. Might last okay if you play just a couple times a week.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth moves

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the new version , have had one for a couple of years . Started to wear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elite controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the firs gen and it feels much better and the grips are a great upgraded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas Gifts for my 14, and 12 yo twin grandsons. They loved them and started using them right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The response is good definetly recommend this controller

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for a reasonable price. My daughter loved it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its been a good controller so far as long as it doesn't fall apart like they usually do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and excellent service. The box the item came in was in perfect condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Great for gaming and wireless is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got this for my hubby and he just loves it works so much better and best buy had it before the micosoft store did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I like about this is you can adjust the trigger button

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 2 out of 5 stars

    Returned 2 out of 3

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have inconsistencies to working correctly. Buttons not reacting to presses and actions all the time. I have one that i still have that works but 2 others for family members did not work correctly right out of the box. This really needs some attention from Microsoft.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it - expensive but really helps those additional setups.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one that had stick drift after less than a month. Returned it and got a new one thinking maybe it was me being too harsh on the sticks or it was faulty but had the same issue a few weeks later with this one. Save yourself some money and the headache and just get a 8bit pro.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps disconnecting with the Xbox. Not sure what the issue was. Would randomly disconnect.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox series X

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has issues with connectivity sometimes, but overall decent

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Do Not Purchase An Elite Controller From Microsoft

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really disappointed with Microsoft. Two defective controllers, and their support system was little to no help. This whole product line has been terrible from Microsoft, with a whole bunch recalled due to analog stick drift previously. Quality control has not improved at all since then. At the very least, Best Buy was great about organizing a product exchange for the first defective one when Microsoft failed to hold up their end of the bargain and the following return of the second defective one. Feel good about buying through Best Buy, but definitely avoid this product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the design I wish I could afford them over overall they're perfect

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bait and switch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. Whatever store this came from saying it was in "excellent" condition needs help. Maybe because it had the original box, which looked like crap, and all the accessory pieces is why it was classed as it was; but, when a controller does fully operate, that is not excellent.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Dependable and resposive. Would recommend for advanced gamers.

    I would recommend this to a friend