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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 17030 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers enjoy the overall performance, impressive battery life, and extensive customization options offered by this controller. Users frequently highlight the comfortable grip, balanced weight, and high-quality feel during gameplay. However, some customers have expressed concerns regarding the long-term durability of the buttons and the potential for stick drift. Additionally, while many appreciate the design, some find the premium price point and specific bumper functionality to be areas for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 719 Showing 14,361-14,380 of 17,030 reviews
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of equipment, very solid and reliable. I can highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this controller from an open box, works good..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Works perfect. Has interchangable parts.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Elite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great controller. You can use for any game not just FPS.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Horrible durability

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed the controller when it worked. But the joy went away when the controller quickly degraded into a hot mess when a nasty dead zone and sticking issue showed up on the left thumb stick. Made games literally unplayable as you couldn’t reliably do the basic necessity of controlling your character/aim. The best part of this was that it happened just outside of the 90 day manufacturer warranty and would cost $100 to send away to Microsoft be repaired or replaced with a refurb. I expected longevity from a $180 controller, similar to my original elite controller I’m still using after buying close to launch. Save your money, or buy an extended warranty and be prepared to send the controller away.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This controller is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller has elevated my gaming experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox elite controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best remote I have purchased since I have been on Xbox. Perfect fit, very responsive.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey John,

      We're happy to hear you've found the perfect fit for you and your home setup in your new Xbox Elite Wireless Controller Series 2! We're excited you think it's the best you've ever purchased, and are thrilled to be a host for your next-generation gaming experience. Thank you for sharing your thoughts! We appreciate it, and are glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Button Input Lag

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ridiculous input lag on lettered buttons. Overall good build quality charging case is fantastic back paddles are good quality and easy to reach. Dont use this controller for any games related to From Software but feels good for FPS games paddles work and feel great.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great once you get use to it would definitely recommend

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Just buy it new....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased an open box that was supposed to be in excellent condition. The look of the device looked well used and the right bumper was not responsive to anything other than a hard press. Had to return it to being unusable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I still have this to this day

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. It was well worth the money. I have had zero issues with it and performs great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i like it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its pretty good for features wise ..................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft hits it out of the park.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best controllers ever created. Just be careful of the durability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Elite Wireless Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really well, better than I expected. it fits very well in my hands.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Xbox elite remote series 2 poorly built.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote offers great competitive play, as a halo guardians player this remote has granted me the edge over players that don’t own one. However after a month of use it started drifting and within days of drift it became unplayable now I have to wait for weeks without a remote and unable to play during this strictly at home pandemic going on. I don’t recommend the geek squad warranty I recommend sending to manufacturers as I have already payed 120$ within last 3 months just on returning and repurchasing warranty. Walmart offers 16$ for 2 year protection rather than 60$ of Best Buy. Best Buy geek squad warranty will void once item is returned and you will need to purchase a new one please be aware of this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas Gift fulfilled!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother loves this for his PC! Customizable and mappable and to his games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 would recommend. Solid construction. Compatible with the SeriesX/S. Literally can’t go wrong.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wears out quicker then it should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great controller but it should definitely last longer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    STICK. DRIFT.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's cool that this controller lets you optimize the settings for your own personal preference, but good Lord I've never experienced stick drift this much in my entire life.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did have one problem and that was RB not working some times

    I would recommend this to a friend