Customer Ratings & Reviews

For the record I bought two of these things both “Open-Box Excellent” which is a complete and total lie. Both controllers were shipped with issues. The first, the right trigger didn’t work properly and the second controller the left thumbstick didn’t press down and was jammed. This is beyond disappointing. The fact that these items were “checked”, returned, and labeled without even verifying that they FUNCTION properly. Is so incompetent it borders on fraud. I’m returning these and will never buy anything gaming wise from Best Buy again. As much as I hate Amazon, I’d rather buy from them than deal with the constant scamming from Best Buy, because they’re too lazy to do their jobs properly.

For the record I bought two of these things both “Open-Box Excellent” which is a complete and total lie. Both controllers were shipped with issues. The first, the right trigger didn’t work properly and the second controller the left thumbstick didn’t press down and was jammed. This is beyond disappointing. The fact that these items were “checked”, returned, and labeled without even verifying that they FUNCTION properly. Is so incompetent it borders on fraud. I’m returning these and will never buy anything gaming wise from Best Buy again. As much as I hate Amazon, I’d rather buy from them than deal with the constant scamming from Best Buy, because they’re too lazy to do their jobs properly.

Controller works great when playing on competitive mode.

Works amazing. Love the friggers. 100x better than the new controllers

Elite controller went bad, so I replaced it with the series 2 and my son loves it.

"It slaps like chicken nuggets.". .

My husband loves it! Early Birthday present, He couldn’t wait for it to come in the mail.

I recently bought this controller for the xbox as an open item, the ticket said it was in excellent condition and that means that it works and looks like new, I purchased it at a nearby Best Buy and took it home, when i opened the item it looked like a dog chewed on the controller plus several items were missing, I tought to myself that maybe i made a mistake and it was a way more than poor condition item, it was actually an item that shouldnt have been sold, on top of that the controllers serial number didn’t match the box that it came with, so someone swapped the boxes or the controller in the store and they put it on the sales floor like it was all good. Im not saying that all the open box items are messed up, im saying that a big company like Best Buy should have their employees retrained and pay close attention to what they are putting on the sales floor and don’t accept any trade-ins that are in horrible conditions.

I love it just an amazing thing i purchased I love it

Great controller works well and great for easy access when gaming

Very nice controller for long gaming sessions. Lot of accessibility options.

I just here so I want get fined. fun controls easy mapping

I have purchased two of these and prefer them over the scuff.

Best controller, hands down. All the materials are insanely good

Love love this controller it’s well worth the price and the wait for it.

More options on sensitivity, no grips coming off, love the built in charger and charging dock.

Love the controller it was a great upgrade and the way it feels on the hand is a big difference

Great gaming controller, buy warranty as the joy stick will wear out for active gamers

My son loves his new controller. Says it makes a big difference in his gaming.

Was expecting a lot more. I easily would accidentally click the back tabs and while its pretty grippy the rubber ends up being easily scuffed as well. For the price the controller didn't work enough.