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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 17033 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, battery life, and extensive customization options offered by this controller. Users frequently highlight the comfortable grip, balanced weight, and high-quality feel during gameplay. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical issues and the premium price point, many still consider it a highly effective gaming accessory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 770 Showing 15,381-15,400 of 17,033 reviews
  • Rated 3 out of 5 stars

    Meh...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t make controllers like they use too, even the high end ones. Feels nice, but very disappointed in how long they last, on my secound one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Drift all day

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the most dissapoit purchase i ever had, i decide to invest a little more for a “good quality” product and just they had drift and deadzone on both joysticks, i returned just 30 minutes after

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Themis is definitely overpriced. Bought it to play Halo but returned it and just used the original remote instead

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Right touch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just enough without the cost of the 200$ elite with all the things you won’t need, love the basics of this controller

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wouldn’t buy again

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sticks became loose and got stuck drift quickly. Lot of slop in the sticks because of the magnetic system used.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Poor quality control

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller -- if it worked properly. Had analog drift out of the box which was a recurrent problem I had with the original elite controller and hoped would be fixed with the new one.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Xbox Elite

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller is great for gaming but my y button went out in a week on the face. No problem for me being i play with paddles. Big improvement in fps games such as mw

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are known to have issues but I just recommend grabbing the warranty! The look and feel is great! Well built!

    I would recommend this to a friend
  • Cons mentioned:
    Bumpers

    Rated 2 out of 5 stars

    Bumper issue

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this a year and a half ago and the bumpers are having reliability issues. Buyer beware!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I was expecting more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very nice controller but so is the price. Wish it had adjustable resistance triggers.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Many issues out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left trigger immediately did not work out of the box. Stick drift makes the menu completely unusable.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, we recommend contacting Xbox Support for assistance under its 90-day limited manufacturer's warranty from Microsoft here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    almost perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did like this controller alot when it was new but after a month the bumper broke and i have heard that this is a common problem they use a cheap bracket like a soda can

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Vaati,

      We're sorry there's an issue with the bumper on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    I wanted it so bad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Im writting this the same day I ended up picking it up from the store which for whatever reason was only getting sold at a best buy 50 miles away and they didnt do shipping... Cons... #1 the Hair Trigger Lock Slider is placed right where my middle finger would be making it feel a bit weird #2 The A and B buttons werent always registering, at first I didnt think much of it I honestly thought I didnt press them correctly or something but as I started playing COD it became too noticeable and I went into the Xbox Accessories Test Mode on my Series X and there was when I saw that indeed the Elite 2 controller wasnt registering the A and B correctly, Id say it only successfully registered about 80% of the time and thats a NO GO! A huge disappointment! I waiting so long cuz its always selling out and when I did actually get it it turns out to be defected. I love Xbox, I know these things happen but it just sucks when they happen to you! Im going to have to return this controller and wait again until they restock! I just hope I dont have to travel 50 miles again just to get one! Sadly I have to give a 1 Star review right now but once I get my hands on another one Ill write a updated review

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Alex,

      We're very sorry that there are issues with your Xbox Elite Wireless Controller Series 2. If you'd rather not wait for a restock to exchange it at Best Buy, we recommend contacting our team at Xbox Support for assistance under its manufacturer warranty here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Hit it miss

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hit or miss. Had to return a couple of these to get a working one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great controller, but not extended life.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great controller, but it wears out just as soon as one of the regular game controllers. So if you want to spend the money, at least buy the protection plan.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sean,

      We're sorry if there's an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller feels really good and the extra buttons are a cool add on but not needed i notice i dont really y

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible quality. This controller cost way to much for it to break after a month of use. Microsoft do better and stop the money grab. If you do buy this terrible controller, buy it with geek squad protection or you will be sorry. PlayStation controllers last years without messing up like these. I stop buying the regular controllers because I thought these would be better, it’s not. They won’t crack if they fall of the table, but the issue is game play. All I play is Madden and CoD. A lot of hit sticks and running. After a month the controllers will lag and die while playing or you see the screen move while you are not moving it. Most of the time after a hit stick tackle my controller dies and I have to power back on while in the middle of a game. In the past, I thought I was having issues because I didn’t keep them updated, that’s not it. The current one I have is updated weekly and I still have the same issue. I don’t think I will be wasting my money on these anymore. I will try other brands.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great controller with many issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the controller is excellent, there are many problems with it when it is connected to the PC through Bluetooth, it causes every game to lag badly. Additionally, the volume fluctuates on its own. Same outcome after trying it on three separate PCs. No luck after updating the controller. It only functions properly when linked through USB.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    XBOX Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son got this for Christmas and 100% loves it!! He like the paddles and all the features that come with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best gaming controller

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother freaked with this controller! Easy to use and the new colors are a plus! Best works with xbox one

    I would recommend this to a friend