Customer Ratings & Reviews

Kinda odd it doesn’t come with the back paddles even but the controller overall just is not great. Bad grip and the stock thumb-sticks come off too easily. Customer service was great though

Excellent response time in the controller. terrible on the durability. Was broken within a month of buying.

Bought this controller thinking it would last me for a long time but after 5 months of having the controller the LB button stopped working correctly. Controller has never seen a kids hand or been dropped. I would save your money and just buy a SCUFF controller. Other than the LB button messed up its a great controller and easy to use and feels great in your hands but will not last you 6 months. My original controllers have lasted me 4 years no problems. You would think a $200 controller would last way longer than a $60 one.

Drift issues. Battery life on this one not nearly as good as first one.

The sticks are adjustable yet they cabt ever be centered

Build quality is not that great, make sure you get an warranty with this thing, it will break on you in some shape or way. I like the first elite controller compare to this model

It was on clearance. Open box or something The right bumber doesn't always work and i tried to go through Microsoft but they said the 1 year warranty was already up on it and bestbuy said even though it open box or clearance marked it would still have that warrenty it hasnt even been a year and now i have a broken controller.if your going to buy one get it new.

i loved the first month of this controller. The build quality seems great, yet it continues to have the stock drift issues of the series one and the warranty is lacking for a 200 controller

Work good first time I used it but after that it was all downhill. Worst doesn’t charge right, I have to leave in order to play, because it turns off, and sometimes disconnects while playing mid game . Plus right thumb stick gets stuck

I've had exchange this twice due to stick drift issues and once due to a face button issue. Currently on my 4th which is working acceptably for a $150+ controller. Ridiculous a multi billion dollar company can release such a trash product with no consequences. It honestly needs to be taken off the market and fixed.

Was defective and I had to return it. One of the controller stalks was misaligned, not allowing for proper control. I said "yes" to recommend the item because I got a replacement which was fine.

Brought this controller in April of 2020. already has bad stick drift in the right thumbstick which makes games unplayable. Will return.

Didn’t like it has much i don’t know I feel that it don’t last me as long the black elite 2

Sticks started drift after 3 months of usage, not really a good use of money

Great controller and long battery life. I do wish I had the paddles but that's why this is a bit cheaper.

This is the second controller, the first one failed after 3 months of use unfortunately I did not purchase a warranty. My right rear bumper stopped working, I used microsoft warranty and got it back working but my other bumper was not working. I had to purchase another controller after this. I love it but they are unreliable.

[Employee of bestbuy] Honestly if you’re just playing elden ring or something I would just get a normal controller. I can see the advantage if you’re playing race games or call of duty though

I recently had to replace my original Series 2 as the coating was dtarting to peel off and buttons were becoming less responsive. First replacement series 2 = no X-button. Second series 2 = no Y-button. Third replacement will hopefully be a charm. When it is working, I dont think it can be touched regarding fit/finish.

Has major issues with stick drifting. Also DO NOT buy open box. If anything goes wrong with it and you need to exchange it they will make you pay the difference of the open box price and the price of a new one. Honestly they should honor the open box price if the item is defective.

Quality control on these controllers is horrible. The A button fails to register. D-Pad is wobbly to one side. And one side of the controller's rumble motors is stronger than the other side. Tried different replacements from Microsoft, and all experienced the exact same issues. So I bought this one from Best Buy, and even the controller from Best Buy is experiencing the same 3 issues.