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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 17033 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, battery life, and extensive customization options offered by this controller. Users frequently highlight the comfortable grip, balanced weight, and high-quality feel during gameplay. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical issues and the premium price point, many still consider it a highly effective gaming accessory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 790 Showing 15,781-15,800 of 17,033 reviews
  • Rated 3 out of 5 stars

    Elite controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller is good when it does become defective which is often

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry if there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Sticking triggers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased this item it was working fine after using the trigger stops to not over use them it felt sticky Left trigger sticking after use for 1 week I can’t use the left trigger stop because it makes a weird sound when pushed down.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Customization, Feel

    Rated 4 out of 5 stars

    Must have for competitive gaming! (Read all)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this for 2+ years now and the only complaint i have is the right bumper doesnt fully work, what i mean by this is when i press it, the imput wont work unless i press hard so this impacts my gaming performance. But do not let this scare you because this controller is so good, the battery life, customization, feel, and wieght. I would 100% recoment getting a warrenty and i would 100% reccomend this controller

    I would recommend this to a friend
  • Cons mentioned:
    A button

    Rated 1 out of 5 stars

    Button issues out of the box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chalk me up as another person who had issues with the A button in particular out of the box. Just very flakey response and would sometimes release when it was still being held down. Seems to be a common issue on a very expensive controller. Returned.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Terrible Elite Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible experience. Bought less than 1 and a half months. Joystick is loose. You only have 15 days to return or exchange. $180 wasted.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was already damaged fresh out of the package and clearly left the factory that way. Terrible that it got past inspections.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Not worth a dollar

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Purchased the Xbox elite controller and the Xbox elite series 2 controller and both of them had to be replaced within eight months of purchase they are not worth $180 that I spent on each one sorry we have now moved to PlayStation

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Connie,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Not so great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first it was great, we were playing like the pros then it started to switch up. The panels jammed and wouldn’t reflect what I was doing on the screen. It’s works one day and can’t even use it the next.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great performance, horrible longevity

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful performance but horrible build. It gets stick drift very easily. Im on my 6th controller because it works sogo good WHEN IT WORKS. thousand dollars in the hole and still loving it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NOT WORTH THE MONEY

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox controllers aren’t made well and I thought this one would be an exception given how premium it looks and feels but after about two months the shoulder buttons quit working on it. If you ever buy an Xbox controller of any kind make sure you get the warranty on it because I promise you that something will go wrong with it in a couple of months. Im on my 5th Xbox controller now so I speak from experience. GET THE WARRANTY!!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Bad stick drift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have now bought 2 of these remotes and they both have an insane amount of stick drift. You can only negate the dead zone by so much before there is no stick response at all. You would think Microsoft would have designed a better remote by now.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If your controllers are still within the warranty period, we recommend contact Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Double Bumper Click

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok for a while - then the bumpers start to double click

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new controller and has stick drift don’t buy.

    No, I would not recommend this to a friend
  • Cons mentioned:
    A button

    Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the first one because the y button didn’t work had to return the second one because the a button didn’t work. For 179.99 it should be flawless very disappointing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Elite 2 controller

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great when it works but broke after just a few months.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Bought two, both were broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve bought two of these controllers and had to return both. They both came with so much stuck drift they were unusable, and one came with a broken A button.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wish the price was lower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but buggie, I just wish the price was cheaper

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Not happy with “Elite controller “

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy at all , it’s been a month exactly and this controller is already having a problem with the B button

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox elite series

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller was in ok condition, however have reason to believe that the product was previously owned. I paid full price for a brand new controller, and one of the code for xbox live game pass had been previously used, not exactly something you’d expect from a “brand new” product

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Depends on the gamer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice enough. Not in my opinion worth the money.

    I would recommend this to a friend