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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16816 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are satisfied with the overall performance, battery life, and customization options of the Xbox Elite Series 2 Core Wireless Controller. Many appreciate the comfortable feel, good weight, and useful paddles. However, some customers have reported issues with stick drift and button quality. The price point and bumper durability were also concerns for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 16,816 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Controller Ever

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love playing with this controller. At first, I was hesitant because of the price but after a while I feel like the price is more than a bargain. I can use it for my Xbox, my computer and my cell phone. I can customize it for movies, individual games and streaming, soo much more. It's insanely customizable. The weight and durability are amazing. Gaming just isn't the same without it. By far one of my favorite purchases of all time. Don't even get me started on the battery life... It lasts for like 20 hrs, sometimes more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Pro controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic controller great customization, it's a not heavier but more than makes up for the weight with extra battery life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s good!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s got a great feel to it and I like the ability to customize is nice, I had my first one for two years. It started to drift and the buttons began to not respond. Otherwise it’s great to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace my original elite controller after 5 years and the new one feels better and battery lasts longer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge upgrade from a regular controller. The weight is heavier but that makes it so much better. The grip pads are an excellent touch. Love the different map settings and light customization. And getting paddles is a must

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great controller, BUT...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is fantastic in just about every way. Lots of customization and fine tuning. I won’t go into the details, because anyone can research how much you can do with these great controllers. This controller is weighty, compared to the Xbox elite one, it feels about 50% heavier. I like it and have no issues, it makes it feel sturdy. I have yet to have issues with any rubber coming off like the Xbox elite one, so that is a great improvement too. The bad news is: I have had to replace about 3 of these controllers already! For me, the right bumper keeps becoming sensitive and double pressing. Eventually, it will stop working altogether, especially if you press harder on it. I believe it is a manufacturer defect (happens after a few months of everyday use). I’ve tried cleaning it with some success, but it still comes back. I highly suggest getting the replacement plan if you want to have this controller for a long time. Although I had to buy a second so that I would have no down time in between returning and ordering a new one (they are almost always out of stock at my BB store). TLDR; Buy this controller if you game a lot, but know that the bumpers (or other buttons may fail after a few months). Get the replacement plan option OR use Microsoft’s new 1 year replacement plan and expect to wait about 2 WEEKS to get a new controller. The warranty use to be 90 days, currently it is now 1 year!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Grear controller, value questionable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should come with the rear attachments, at least. Otherwise very good - customizable inputs, nice weight, good grip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller overall. Comfortable in my hands and the additional buttons are a game changer. My last one was one of the white variants that doesn’t come with the accessories. That controller developed stick drift within a year when I’ve never had that problem with the all back controller. Maybe I got a defective item or maybe the white controllers use a different part. Anyway these usually last a couple years before I return them under warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Slick control at a steep price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super dope controller. Feels amazing in your hands and comes with tons of extra paddles etc. unfortunately mine is missing the charger that comes w it but it’s a standard USBC so I can charge it myself anyway. Feels durable and super high quality but also comes at super high price. Great gift for a serious gamer but casual players don’t need all this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this controller. It has a good feel. The grips are nice. The paddles on the back are easy to reach. Programming the buttons is super easy. Some people have reported stick drift, which I have never experienced. I own two of these controllers. I will say I have never paid full price for one. I bought used off best buy and ebay (with no issues).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It’s worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s a excellent controller , I’ve had 3 . I do play a lot . Especially FPS and for the most part these elite controllers give me a couple of years great use . It weighs about right and the customization options have been great. I know it’s costly but I really do feel like you get what you pay for . Microsoft also has a pretty good warranty with these controllers so I’m happy with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great controller lots of customizations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. So many customizations in the Xbox accessory app. I love the different size thumb sticks and the D pad that’s included. Love the paddles, even though there was a slight learning curve for me on those. I like the fact that you can create a profile for different games and save it your controller. The controller doesn’t feel cheap and feels good in your hands. I do recommend you get the extended warranty due to the fact that controllers do have issues due to the amount of use they are put through. Great controller and a nice addition to your console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller is working great. It is configurable and adjustable in just about any way and can suit anyone’s needs and play style. I have had no stick drift issues with these and the paddles are nice and clicky.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I’ve my Elite controller!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an older elite controller that was drifting. Unfortunately that is the life of the elite controllers, sooner or later they will start to drift. But I love them, no other better controller for me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good, until it isn't.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good out of the box. Has a highy quality feel, good ergonomics, and comfort. Unfortunately, it will drift and will get worse over time. Depending on what you play, it's disposable and won't last forever, especially for FPS games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like it a lot, but boy, is it expensive!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really dig this controller and look forward to the inevitable Elite 3 which will (hopefully) borrow a bit more of the things I like about the Series SX controller. In the meantime, this will be just fine. It's expensive, so I do recommend trying to catch it on a sale. The build quality feels excellent, and I'm generally happy with the level of customization it allows me on PC. I primarily use this for FPS games (Apex Legends, at the moment). If you're feeling limited by what your standard controller or gamepad lets you do (especially as far as movement goes), this might help. There's a learning curve, and you'll probably spend a few days figuring out how to map your buttons with another week adjusting to using paddles, but once you get it, you can expect to feel as comfortable with it as you would any other gamepad. I really like the magnetic attachments, the trigger stops, the "Shift" options that let me program buttons do more than a single function, and the overall feel of it. The d-pad is a bit more squishy than I'd like, and I do prefer the feel of the SX d-pad to this one. It's fine, though, and you don't really use it much for FPS games, anyway. I've heard complaints about stick drift, but I think that's an eventuality with all modern controllers, regardless of brand. I typically do a full rotation with each stick before I start playing, and that tends to "reset" them, so stick drift isn't really a problem for me, especially in games with deadzone settings. That said, I've only had this a few weeks. I do have an extended warranty, just in case, so time will tell. If you think this might be for you and aren't completely turned off by the price, I'd recommend it. If you can't think of a reason you'd want it or would ever want to pay that much for a controller, skip it. Beyond FPS games, I could see this as being super cool for racing games and maybe a few other genres. Also, if you're using it for PC, get the dongle (I think it runs about $20-30). I already had one, and it works really well.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Perry,

      Thank you for sharing your thoughts and feedback about your Xbox Elite 2 controller. It's great to hear that you're enjoying its customization features, and glad that it has helped enhanced your game experience. We appreciate your input and hope you have fun using it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best controller by far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying I LOVE this controller. The customization, the easy charging, and being able to set the tension on the joysticks is second to none. I’ve tried all the other third party controllers that are similar to this one, and none are quite as good as this. With that being said, it isn’t without issues. The first one that I bought would randomly disconnect whether it was wireless or whether it was wired. As far as the wireless disconnects go I found out that my router was on the same frequency channels and then with the controller uses so when it would frequency hop it would kick the controller off those channels. If you research what channel the controller uses then you can set your router to use a subset of channels that are higher than it and you won’t have the issue, but it took a while for me to figure that out. Hopefully that helps someone reading if you have that problem at home. As far as it disconnecting even though it was wired to the consul I’m not sure why that was happening, but I will say it’s not happening with the second one I have now. The other issue I had was stick drift and button failure. My left bumper started not working as well and was really intermittent, and both of my six developed drift. Luckily I bought the warranty and I was able to get it replaced with a brand new one but that was in process by itself that took months. Finally one came in stock because they were never in stock because everyone is replacing them constantly, that I was able to order pay for and then Best Buy reimburse me after going through a couple of management levels although I was preapproved previously by support. Buy the replacement warranty. If you can put up with a few flaws that it has, bottom line is it is the best one you can buy and don’t hesitate to purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have to bring your gaming to the next level

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a regular Xbox controller, put it down and go get your hands on an elite. You’ll never want to pick up another controller again. The craftsmanship alone changes your game. The quality of this controller feels amazing! Not to mention all the quality of life changes they’ve made to the series 2! Better textured grip, more profile customization, the ability to fine tune your stick sensitivity and not to mention never having to change the batteries again! With 40 hrs of charge time just sit back and enjoy your game and when your done, just place that bad boy right back in the case to charge it up again. What are you waiting for? Go out and get one now!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Michael,

      Thank you for recommending the Xbox Elite Wireless Controller Series 2 to other Xbox gamers. We're glad that you're a fan of its quality construction, comfortable grip, and customization features, too. We hope you have a lot of fun with your new Elite!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best controller ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last controller had stick drift so I went to the store to buy a new one and just as I was about to get the basic standard controller I saw this one and thought “eh screw it it’s only $20-$30 more” best decision ever because feel great and love the customization

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Doesn't feel cheaply made

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WAY TOO often I have had to buy Xbox One controllers. Generally, Xbox 360 controllers I didn't have to replace and seemed to be a sturdier design, but it seems I'm lucky if an Xbox One controller lasts more than a year or two at best. Since this was on sale, I decided to try a little more expensive model and was intrigued by the additional buttons and profiles/programmability. I do feel they were a little cheap to not include the rear paddles for these new buttons but, since that's the only negative I’ve perceived thus far, I'm still going to give it a full five rating as I can't do a half star. It has been a solid controller thus far! The rechargeable battery has certainly pleased me with how long it lasted before I had to charge it for the first time. That's a good thing because it didn't look like it had a typical user removable battery pack like Insignia's that I'm used to buying which definitely don't last as long per charge. Also, the main home button is a much better design where you don't have to press as deep for it to register. That is one of the first buttons to go bad for me--tends to get less responsive or feels like you have to press/hold harder or do multiple attempts to either get the home menu or power down options as the controller ages.

    I would recommend this to a friend