Explore the latest Back to School techShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$129.99
Save $20
The comparable value is $149.99

Customer reviews

Rating 4.4 out of 5 stars with 16957 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers consistently note the product's great overall performance, excellent battery life, and extensive customization options. They frequently praise its comfortable feel, good weight, and comfortable grip. However, a significant concern raised by users is the issue of stick drift, which appears to develop quickly. Additionally, some customers have experienced problems with button quality and found the price to be a point of hesitation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 775 Showing 15,481-15,500 of 16,958 reviews
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    don't buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible do not recommend. already has stick drift after a few months of using also randomly reloads when i'm playing mw2 and the 'mouse click triggers are horrible and dont always work when you pull them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very responsive

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects instantally every time. No issues long battery life. Love it.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Defected

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 5 and returned them all, each came out of the box defective. Issues from stick drift to sticky face buttons to crunchy triggers with each controller having one of these issues. My stock 2 year old controller that came with my Xbox one X is far better controller with a control freak on the right thumb stick “and no issues at all after two years”

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hit or Miss Quality For The Price

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller had a defective right bumper as other users have pointed out.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Problems

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good control but it started to glitch when you aren’t even to hung it for how much it was not work it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    its okay

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has its problems like most connection issues or just controlling other applications instead of the one im using.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Feel

    Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Feels great! Looks great! Performs great! Built very premium.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazvin

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Muah THE BESTTYYTTTTTT OF THE BESTTYY uUjsnsjsusbddkksd uhhh veskdjdb

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bought Open Box Excellent, Received Junk

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd "Open Box-Excellent" item I've bought from BestBuy. The first one (a DJI gimbal) was missing one non-critical piece but otherwise was nice. The last two (including this controller) were terrible and I returned. Although this item was supposedly "Excellent" condition, it came with MANY marks and scuffs all over it, the thumbsticks were clearly worn out, it looked like my 13 year old had played with it for the last 6-8 months. Poor condition. I returned it the same day and it will be my last time buying open box from Best Buy. Do they even look at the items before labeling them excellent? I rebought brand new and the item is a great product but DO NOT BUY OPEN BOX.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    let go

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yay it work good and cool case with fun toys i liked

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I wanted to love it.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted nothing more than to love this controller, it was very useful and made my gaming experince much better. The paddles helped me complete Elden Ring but the darn thing broke 4 months into using it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sensitive

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok seems to break really fast and extremely fragile

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good controller with poor durability

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been through 3 elite controllers each with separate issues. I love the features of this controller but it needs better build quality

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry for any issues you've experienced with your Xbox Elite Wireless Controller Series 2. Every new Xbox wireless controller comes with a 90-day limited manufacturer's warranty from Microsoft. If you're still within the warranty period, we recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I get one the left stick drifts in about a week and makes it basically unusable. I honestly preferred the first series of elite controllers compared to these because they did not have that issue. I think this issue is caused by the adjustable tensions on the sticks . I’m sorry I can not recommend these to anyone due to the fact of how many times I’ve had to take mine back. Will be bringing in another one this week.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    waste of money

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ive had 3 or 4 so far all of them have lasted 2 months and when ive went to bring them back they never have new ones in stock

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fun controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been a joy to experiment with and love how long the battery lasts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ELITE CONTROLLER SERIES 2

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    W controller it works really well i woukd definitly recommend it 10/10

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Stick drift

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this controller 3 different times and all 3 had stick drift idk if it was just a coincidence but it was unusable for the most part

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Built in battery

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid controller. Not sure I like the built in battery. But it works.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    great controller with some drawbacks

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing at everything until its not build quality is a big issue that comes with major quirks

    I would recommend this to a friend