Customer Ratings & Reviews
- Model:
- 4IK-00001
- SKU:
- 10315540
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the product's great overall performance, excellent battery life, and extensive customization options. They frequently praise its comfortable feel, good weight, and comfortable grip. However, a significant concern raised by users is the issue of stick drift, which appears to develop quickly. Additionally, some customers have experienced problems with button quality and found the price to be a point of hesitation.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Button quality
Had Potential
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this controller for Christmas on 12/17/2019 as of today the controller is unusable due to the right bumper and sometimes the buttons do no respond when pushed. Nothing like paying almost $200 for a piece of equipment that you can't use. My experience is the same as many others with no help.
No, I would not recommend this to a friend Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but small so if u have big hands then I would not get this
I would recommend this to a friend123
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor quality but good controller, only wish Microsoft did a better job on the d-pad
No, I would not recommend this to a friendGreat controller…..when it works.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great controller, but the open box elite series 2 that I purchased just stopped working and it was missing a back paddle. This was supposed to be an excellent geek squad certified controller, but it did not come with original box and says satisfactory all over it.
No, I would not recommend this to a friendBuy the warranty!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this is an awesome controller, buy the extend warranty! Do a google search for "Xbox elite series 2 sticky trigger" and you will find out why I’m saying this. I used this for 4ish months and found out the hard way. For me this issue does prevent me from using it but it’s very annoying for such an expensive controller. Other that this issue I would give it a 5 out of 5 stars.
No, I would not recommend this to a friend- Cons mentioned:Stick drift
Not worth the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a couple months and then developed a stick drift.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Harry,
We're sorry that there is an issue with the thumbstick on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Controller was never working correctly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller wasn’t working the correct way I went to exchange it they said I was one day too late but the controller is now just gonna waste on the dresser
No, I would not recommend this to a friendGreat functionality , but dosnt last
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get the geek squad protection. Youll need it. Good controller but will start having issues
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry if there are any issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Uh-oh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right bumper did not work. Couldn't get full use out of it.
No, I would not recommend this to a friendWarranty
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great controller but I would never buy this product without warranty I went thru several already.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry if there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Open box controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I got one of the open box deals and picked Excellent out of the good fair excellent nothing supposed to be missing pretty much new got it opened it up right away it’s missing the pedals no charging cord looked like someone got finished eating and using the controller crumbs in the case and oh the front left bumper was broke whoever excepted that return needs a talkin too
I would recommend this to a friend- Cons mentioned:Button quality
They gave me a used controller at new price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller is used and has some issues with bottons not pressing
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, our team at Xbox Support may be able to help. Contact Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
It's alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. Not very customizable though. If you want simple.
I would recommend this to a friend- Cons mentioned:Stick drift
Dispointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive returned 5 of these. Either stick drift or buttons get stuck. I mainly play rocket league or apex
No, I would not recommend this to a friend I would skip this one
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pay way extra money for an xbox controller only for it to get stick drift even quicker than the regular. I will just stick to the original controller and throw on a replacement plan and game happy as can be
No, I would not recommend this to a friend- Cons mentioned:Stick drift
Drifting problem
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had the controller for a year and it’s already drifting smh
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. The manufacturer's warranty has been extended to one year, so we urge you to contact Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Pros mentioned:Overall performance
Love this controller! But...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is a great controller. However, I’m so upset because for one it’s out of stock everywhere. Took forever to track this down. Plus, I open the box and my controller is missing two thumb sticks. Like what??? It’s brand new! How can this be? Will possibly return! I’m contacting Microsoft!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that your new Xbox Elite Wireless Controller Series 2 is missing two thumbsticks. If it's still within Best Buy's return period, we recommend exchanging it for a new one.
Hope that helps,
Chuck
Xbox Customer Care
- Pros mentioned:Weight
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Returned. Right out of the box the right joystick did not work. I loved the feel and the weight but when spending almost 200 dollars on a controller, it should be as trusty as the original Xbox one controller my toddler has thrown all over my house for the last four years.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Take caution when buying
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These controllers are great when they work. On the other hand, they wear out and break pretty easily which is the downside. The Geek Squad protection is a must have when purchasing this product, unfortunately.
No, I would not recommend this to a friend Don’t buy if you’re wanting everything included
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to exchange because for whatever reason the back paddles weren’t included so that’s an L. I get like all the extra thumb sticks and stuff but no paddles?!? Really Microsoft
No, I would not recommend this to a friend