Customer Ratings & Reviews
- Model:
- 4IK-00001
- SKU:
- 10315540
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the product's great overall performance, excellent battery life, and extensive customization options. They frequently praise its comfortable feel, good weight, and comfortable grip. However, a significant concern raised by users is the issue of stick drift, which appears to develop quickly. Additionally, some customers have experienced problems with button quality and found the price to be a point of hesitation.
This summary was generated by AI based on customer reviews.
Rethink Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think its a quality controller. One of the buttons "sticks" when you press it. It happened right out of the box, so that was discouraging. Best Buy offers geek squad but they say I have to get it looked at but our city is landlocked and I can't travel to a local best buy. Pretty discouraging on both ends. Poor product and poor service.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was already damaged fresh out of the package and clearly left the factory that way. Terrible that it got past inspections.
No, I would not recommend this to a friend- Cons mentioned:Button quality
Doesn’t worth the price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons gets broken within two to three months. Doesn’t worth the price. Use multiple all are similar. Bummer gets sticky and buttons respond intermittently.
No, I would not recommend this to a friend - Cons mentioned:Button quality
Junk, don't buy open box from Best Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have barely had this controller, never dropped, I take perfect care of my items. Already the buttons don't work. Of course Best Buy is just sending me to Microsoft to get it taken care of. I will no longer purchase from Best Buy.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Heather,
We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend contacting Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to inform you that this remote ending up getting remote drift.
No, I would not recommend this to a friend- Cons mentioned:Price
Over priced!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s sure a great product but grossly over priced!
I would recommend this to a friend Great controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller feels amazing from the first time you hold it to the thousandth time. The paddles take time to get used to but can give a real competitive advantage over others in games. Overall this thing is well designed, plays well, and the whole experience feels like a step above the rest.
I would recommend this to a friend- Cons mentioned:Stick drift
stick drift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned due to stick drift . everything else was nice.
No, I would not recommend this to a friend - Cons mentioned:Stick drift
Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote didnt last that long for as much as it costed. The analog started to drift after 1 week. A waste of money
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok ...............................................
I would recommend this to a friend Hard to recommend
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good, but not even a year and the left thumb stick started drifting.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Osmel,
We're sorry there's an issue with the left thumbstick on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:Button quality
Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller Falls apart and buttons stick too easily
No, I would not recommend this to a friend Elite 2
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this controller back in November started having problems with it in January. My left thumbstick wasn't working correctly when pressing up and it was turning off randomly. I tried taking it back to Best buy but they haven't had any in for months. so they're in-store customer service said I was still within the 90-day warranty to send it back to Microsoft(I have the 2 year geek squad warranty). I had no other choice so I did so received what I'm guessing is a refurbished control from Microsoft. I have had that controller for about a week and them having worse problems with the left thumbstick then the first controller after 1 week. Best buy still doesn't have any in stock so I will be forced to send it back to Microsoft again. And I guess get another refurbished control
No, I would not recommend this to a friend- Cons mentioned:Stick drift
Trash controller
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4th replacement after lag input and 2 stick drift and now now it’s lagging missing inputs and now also entering ghost inputs. Do not buy! And if you do get the warranty
No, I would not recommend this to a friend Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great controller, was amazing for 3 weeks and now left thumb stick is drifting to the right.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with the left thumbstick on your Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. We recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:Button quality
Selling Used as New
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased what was supposed to be a "new" Elite Series 2 controller just before Thanksgiving. Controller showed obvious signs of wear and the 2 week GamePass trial code had already been used. Bestbuy refuses to do either a return or replacement curbside. Buyer beware.
No, I would not recommend this to a friend It’s not as great is meant out to be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you play more then a casual player it will break on you so be ready with the replacement plan.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear that you may have run into a problem with your Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so you may also consider contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:Stick drift
Not as good as the previous version.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right hand thumb stick had drift within a week. Rear paddles are a separate purchase.
No, I would not recommend this to a friend DO NOT BUY THIS UNLESS YOU GET A WARRANTY.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.100 days after purchase (10 days after the pathetic 90-day warranty expires) my RB started to act up, as in sometimes it would work normally, other times I'd have to really press it to register. $90 bucks for Microsoft to repair the bumper on a ~200.00 controller after 100 days, sheah. Sold it as is on eBay as is, and counted my losses.
No, I would not recommend this to a friendController
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great controller it’s just after a while the RB button started double clicking
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the right bumper button on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care