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Customer Ratings & Reviews

$129.99
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The comparable value is $149.99

Customer reviews

Rating 4.4 out of 5 stars with 16961 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers consistently note the product's great overall performance, excellent battery life, and extensive customization options. They frequently praise its comfortable feel, good weight, and comfortable grip. However, a significant concern raised by users is the issue of stick drift, which appears to develop quickly. Additionally, some customers have experienced problems with button quality and found the price to be a point of hesitation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 789 Showing 15,761-15,780 of 16,961 reviews
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Controler

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only doin this to qin a chance at a 400 gify card .

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Series 2 defects!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted about a year until bumper stopped working correctly it’s over a year and a half now and bumper is pretty much non useable! I need a new controller and might just stick with the standard one now!! They usually last a lot longer

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A button sticks..second controller same problem. It’s annoying to pay this much for a controller that has issues out of the box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unlucky or Failure

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm about to return my 2nd controller, faulty button presses not accurate,, I'm not the only one i guess,, https://www.reddit.com/r/xboxone/comments/drndrm/elite_controller_series_2_megathread/

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Trash stick towers. Buy the warranty.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have went through three of these controllers, same problems with all three. Joystick wander, sometimes they even work loose and spin in a circle causing slippage. All other aspects are premium, and so is the cost. Not what you expect from a flagship controller.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Bad Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Elite series 1 is my favorite controller of all time. The series 2 is not....yet. MINOR Gripes: -only comes with 1 tall thumbstick. -all the sensitivity curves on my presets were changed when switching to the v2 -they changed the button mapping process & it is now clumsy MAJOR Gripes: -the paddles are too tiny -the dpad covers slide back & forth over the dpad resulting in a feeling of double clicks -all the directional buttons (dpad, thumbsticks, L,R) will randomly register as multiple presses when you simply press them once. I exchanged the controller & the replacement had the same issue. This issue made the controller useless because it would happen randomly. Maybe with future firmware upgrades or better quality control this controller could be good but I returned mine & am happily ising my elite v1.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Charging port is not good!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok but for the price it shouldn’t have any problems for about a year, it’s only been a couple months and not the charging port needs to be replaced!!! Not what I want to do!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Was good while it lasted

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved this controller at first but after a few months it’s been having connection issues and the RB is now registering a “double tap”. Controller is up to date but still randomly disconnects mid game.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    gets stick drift quick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it and then it had stick drift right out the box. I returned it for another one and it also had stick drift

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left Trigger Stuck

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller wont work with software to adjust pressure on left trigger. Everything else seems to work fine

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works great until strated to drift

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great until the controller started to drift.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Steve,

      We're sorry that there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Terrible. Breaks!!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It got stick drift after about 2 months. Now at 7 months the right bumber stopped working. What an expensive paperweight. I should have listened to the other reviews.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Defective out of the box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 'A' button wouldn't register half the time and it was also sticking.. For a $180 controller I would of assumed Q.C. would of caught this!!!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2. If you haven't done so already, we recommend exchanging it for a new one. Otherwise, please contact Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible got sticky buttons two months into casual play !

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Great, but eventual stick drift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m on my 10th or so Xbox elite series 2 controller. They are great until they are not, which is why I have had so many. They usually start getting stick drift around 6-10 months in with normal use (avg 3-5 hour gaming sessions about 3-4 times a week). I always get the Best Buy protection and just come swap for a new one after it starts drifting, and just buy a new plan for the replacement knowing it’s going to happen to that one too. Wish they would upgrade these to TMR sticks to eliminate the drifting issues and this would be hands down the best controller to game on.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Controller drift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the first series elite and it’s joystick started drifting to the point it was unusable. The Elite 2 I just bought and had for maybe 2 months is starting to drift now as well. Unacceptable for a “premium” controller

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry that there's an issue with the thumbstick on your new Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. We recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Decent controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller but has a very large history of breaking.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Cody,

      We're glad that you're enjoying your new Xbox Elite Wireless Controller Series 2, but sorry if there's an issue with it. Every new Xbox controller comes with a 90-day limited manufacturer's warranty. If you're still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Open box is bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not about the controller but a review about purchasing an open box item. The item that i got stinks so bad so i decided to return the item. When i got to the store, one associate inspected the item and told me that the serial numbers do not match on the order. I mean its not my fault that they made a mistake on this. Luckily one of the supervisor accepted the return. This was a very bad experience and i will surely think twice before i buy another open box item.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Grip peeling after 9 months

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grip is peeling off after 9 months. I like the controller but for $200 i expect the grip won’t peel off

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    "Premium" controller with cheap parts

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super excited to try this controller given the fact that I had only ever used a standard xbox controller. In the last year I have gone through a total of four controllers (thank god for geek squad replacement plan). On average each controller only lasted me 3-4 months, after that I begun to experience "drift" and button malfunction. After over a year I felt I had gave the Elite Series 2 a fair shot and can confidentially say they were a let down. I resorted back to the traditional xbox controller which I have had zero issues with after 6+ months.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jake,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft