Customer Ratings & Reviews

My son saved up to purchase this controller. He waited and when finally got it was really disappointed. the back triggers felt loose and flimsy. wasn't happy so we returned it.

Definitely worth the money!! My husband wanted the elite and the worker showed me that this one has the new features. Highly recommend.

Trash, run away. For one it's far too heavy. But I'd forgive that if it wasn't complete garbage. I had to return the first one immediately after opening it (the "A" button didn't work). The replacement had a"barely functional" A button that only activated if you pressed it exceedingly hard. At first I was going to try to just use the paddles underneath and basically not need to ever press the A button. But no I'm not going to spend this much on a broken controller so I took the next one back also

Out of the box had stick drift! Don’t buy it not worth it

Terrible. Everything will eventually break on this controller. They have a manufacturing warranty for this controller for a reason.

I’ve had to replace this controller as a trigger broke on the old one. Made it a pretty good Christmas present.

Only rating 1 star because of the proteion plan they offer on this product. Product is great, very good improvement over the 1st generation elite controller. Getting the protection plan on this product is not worth it. Best buy use to have a store in my area and they closed it. I started experiencing controller drift. I called the 1-800-geeksquad and got transferred multiple times just to be told I have to drive 3 hours to use the protection plan.

Received controller as an excellent open box. Out of the box it already had stick drift. Everything looked new at opening.

Needed a pro series controller i was tired of getting batteries and not having the flexibility to change buttons love this controller

Received the controller and was very excited to use it, but the d-pad doesn't work very well. Would expect better from a "new" product

Purchased on sale received a defective item I know thats not bestbuys fault but when I take the controller back just to exchange for one that actually works they tell me the sale is no longer going on and I would have to pay the difference to get another one

Its was ok but had problems with the trigger lock ended up returning

Ordered the open box with excellent condition twice. The first one was dirty and the USBC cable was missing. The second one had a crack and both thumbsticks were missing.

This a good controller, much better than the stock versions. Ther bumper buttons will still wear out though.

Awesome product with everything needed for better gaming experience. I would recommend to anyone with Xbox series x to get one asap.

I got what said excellent condition but when I received the face was vary warn and the left bumper doesn’t work unless u press pretty hard definitely just gunna get a new one next time or maybe a used from amazon they normally do pretty good with there used/refurbished

Left stick doesnt click just a month out of warranty. For the price i would expect these to have a better build. I will try to replace the joystick.

DO NOT BUY! They are advertising the FST-00008 model but what you actually get is the FST-00001 model which is riddled with bugs and issues. Get it from Microsoft directly and BUY the EXTENDED WARRENTY.

Excellent up until the thumb sticks seize. Coupled with controller drift, I’d recommend buying two normal controllers over one of these.

Unfortunately I would say I love this controller but the left and right bumpers just stopped working. Very frustrating.