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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16952 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers consistently note the product's great overall performance, excellent battery life, and extensive customization options. They frequently praise its comfortable feel, good weight, and comfortable grip. However, a significant concern raised by users is the issue of stick drift, which appears to develop quickly. Additionally, some customers have experienced problems with button quality and found the price to be a point of hesitation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 16,952 reviews
  • Pros mentioned:
    Customization, Weight
    Cons mentioned:
    Button quality

    Rated 4 out of 5 stars

    Good, but quality is an issue

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is a great controller, until it breaks. I've had about 10 of these and the series 1 in total. BUY THE REPLACEMENT WARRANTY. It's worth every penny. The usual things that break are the left bumper button and usb connection if you choose to plug it in. It's fantastic until it breaks, I just with the quality control was better on these, but I love the feel, the weight and customization compared to a stock xbox controller

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    The Ultimate Xbox Controller – Worth Every Penny!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Elite Series 2 Wireless Controller is hands down the best controller I’ve ever used! From the moment I picked it up, the premium build quality was obvious. The textured grip feels amazing, and the adjustable tension thumbsticks provide incredible precision—perfect for competitive gaming. One of my favorite features is the remappable paddles on the back, which give me a serious edge in FPS and action games by allowing quick inputs without taking my thumbs off the sticks. The trigger stops also make a huge difference in fast-paced shooters! The 40-hour rechargeable battery life is fantastic, and I love the convenience of the included charging dock. Plus, the customization options in the Xbox Accessories app let me fine-tune everything to my exact preferences. Whether you’re a casual gamer or a hardcore competitor, the Elite Series 2 delivers an unbeatable experience. It’s a game-changer, and I can’t imagine going back to a regular controller after using it. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Customization
    Best Buy Employee

    Rated 4 out of 5 stars

    I love the controller. Has a couple flaws though

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Problems: buttons (LB AND RB) start to work less over time, causing presses to not register. Some minor issues with the rubberized material peeling at the seem after a while. Too expensive to be having this problem at $180 pros: great controller with amazing customization. love the paddles too. it is great to hold and aiming with them is pretty much a breeze. I also love the adjustable triggers, and the case it comes with that can charge the thing.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 4 out of 5 stars

    For the Elite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller has changed gaming on my Xbox forever. I don’t want to game with any other controller. From the grip, adjustable triggers, paddles, and options/settings; it’s incredible. The only downfall is that it’s my 4th one. The Rn/lb for me have broken or become unplayable because of how hard I need to push down on them. I don’t know if I personally have had bad batches but that’s my main complaint. For a controller that is very expensive I should only have to purchase one. But like I said I don’t want another controller lol this makes gaming very fun and they’re a breeze to use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Lauti,

      We're sorry that you've had issues with your previous Xbox Elite 2 controllers. The limited manufacturer's warranty for this product has been extended to one year. If you run into a problem with this one, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Customization, Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great remote love that you can pre-set the settings on the remote

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Great controller just a bit expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, this is my favorite Xbox controller I’ve ever had. Love the fact that it doesn’t use batteries, you can easily charge it. It charges quickly, and it lasts around 40 hours. Stick drift would be my only real concern as all my previous Xbox controllers have had quite a bit of it after many many months of use. But so far 4 months in, 0 stick drift, but too early to tell if it’ll be a problem. I would also recommend buying the elite series case and components from Xbox as that has really elevated my experience with the controller. Don’t cheap out and buy from unauthorized sellers, I promise you it’s worth it. I think my only real problem with it, is that it’s on the expensive side. If you have the money for it, I’d say go for it. It’s the best that Xbox themselves provide, but not the best on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Cannot map extra buttons to keyboard buttons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are buying this controller because you want to be a pro gamer who uses can press the A, B, X, Y buttons while still using the joy sticks, then this IS the controller for you. If you are buying this controller because you like to play game pad compatible PC games or driving sim games and just want a few more buttons to map actions to, DO NOT BUY THIS CONTROLLER. You cannot remap the extra buttons to other functions not already on the controller. Pros: Build quality is top notch. Feels very solid and the customizable joy sticks and D-pad are a an amazing feature. Battery life is solid going several days without recharging with daily use. Cons: There are some firmware issues that can cause the controller not to be recognized correctly by some windows systems. This issue has been on going for years. That said, even though it doesn't get recognized correctly sometime, it still functions as a game pad all the time. The biggest issue is that the extra buttons on the back of the controller CANNOT BE REMAPPED TO OTHER KEYBOARD BUTTONS. These buttons can only be mapped to buttons already on the controller. This is a completely ridiculous software lockout that makes these buttons obsolete for my purposes. My only reason for keeping my rating as high as it is is that this controller does what it is designed to do and it does it well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Premium Feel, Minor Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Elite Series 2 is honestly one of the best-feeling controllers I’ve used. It’s solid, comfortable, and the customization options are great — the paddles and adjustable triggers make a big difference. The battery lasts a long time too. My only real complaint is the stick drift, which showed up after a while and was disappointing for how much it costs. Still, when it’s working right, it’s easily my favorite controller.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Customization

    Rated 5 out of 5 stars

    Worth?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product peforms up to expectations. The grips are soft and comfortable while being grippy. The changeable parts are wonderful to allow adaptation for play styles and performence base bonus. Asjustable triggers allow for relax gaming to professional performence. This product comes with a charging dock to allow that you never run out of battery life. The case is super durable and quite useful giving space for the inchangable custom parts. I would recommend the product to anyone with Xbox, and PC gaming.

    I would recommend this to a friend
  • Cons mentioned:
    A button, Button quality

    Rated 3 out of 5 stars

    Great concept, marred by QC issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1st elite controller was 1 that I absolutely adored. Until about 6 months of ownership and the right stick started to drift to the point of un-playable. When the new 1 was announced, I thought I would give it a shot. It arrived on release day and worked great for the 1st couple of hours. Then I noticed that the A started to stick or just not register. This is apparently a known issue and MS support is supposed to take care of it. Time will tell... Aside from this, if you were a fan of the 1st, this should be an upgrade. The rubber grip fully wraps and is something really special. The 3rd trigger adjustment is actually really cool for fine tuning. For example, on the left trigger I have it 1 click for a slightly shorter stop. On the right, I have it maxed out for the shortest possible pull. On call of duty, I am able to fire a pistol or marksman rifle faster as the trigger resets faster. The sticks are still a highlight with adjustable tension, and different sticks let you adjust the length for speed or accuracy. The D-pad is still probably the best on any controller. It's accurate and can be swapped from the disk to a traditional 4 way in a matter of seconds. Lastly, the charging. USB C is the way of the future and its in there. The carrying case also allows for charging. Great controller, but the QC issues really bring it down.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Jack,

      Thank you for sharing your feedback on the new Xbox Elite Wireless Controller Series 2. We're glad that you're enjoying it for the most part, but sorry to hear there's an issue with the A button. If you haven't already done so, we recommend exchanging it for a new one at Best Buy. Otherwise, please reach out to Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had the privilege of upgrading to the Xbox Elite Series 2 controller, and I can confidently say that it has completely transformed my gaming experience. This controller is a true masterpiece in every sense, and here's why I'm giving it a well-deserved 5-star review. The moment you pick up the Elite Series 2, you can feel the premium craftsmanship. It's sturdy, ergonomic, and feels great in your hands. The materials used are top-notch, and it's evident that Microsoft paid meticulous attention to detail. The ability to customize this controller to suit your gaming style is unparalleled. With adjustable thumbstick tension, swappable thumbsticks and D-pads, and programmable paddles on the back, you can fine-tune it to perfection. It's like having a controller tailored just for you. The Elite Series 2's performance is flawless. The responsiveness of the thumbsticks and the hair-trigger locks for faster shooting in FPS games give you a competitive edge. I've never experienced any input lag, and the controller's accuracy is on point. The battery life is impressive. A single charge lasts for many gaming sessions, and the included charging dock is convenient and ensures you're always ready for action. The companion app for the Elite Series 2 is a game-changer. It allows you to create and save multiple profiles, making it easy to switch between games with different control preferences. It's user-friendly and adds another layer of customization. Despite the hours of intense gaming, my Elite Series 2 still looks and functions like new. It's clear that Microsoft designed this controller to withstand the rigors of serious gaming. The controller connects seamlessly to my Xbox console, and the Bluetooth compatibility with Windows PCs makes it versatile. No fuss, just plug and play. In conclusion, the Xbox Elite Series 2 controller is an investment worth every penny for serious gamers. It's a game-changer in terms of customization, performance, and build quality. Whether you're into competitive eSports or just casual gaming, this controller will elevate your experience to a whole new level. It's not just a controller; it's a gaming masterpiece!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Awesome Controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller is durable and comfortable to hold, with a long-lasting battery life. Overall, the Elite Series 2 is an excellent choice for gamers who want the best possible experience. Keep in mind that the Elite Series 2 is a premium controller and priced accordingly. If you're a casual gamer, a standard controller may be sufficient. But if you're serious about your gaming and want the best possible edge, the Elite Series 2 is a great option.

    I would recommend this to a friend
  • Pros mentioned:
    Customization, Feel, Weight

    Rated 5 out of 5 stars

    Fantastic controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I’m partial to the PS controllers due to not liking the feel of stock XBox controllers, this one is amazing. It’s got great weight, and feels like a premium product. The personalization options are great and it’s very easy to setup. If you play a lot of games, get one. Your hands deserve it.

    I would recommend this to a friend
  • Pros mentioned:
    Customization
    Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Controller

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually get stuck drift about a year into owning but it's not terrible. A super comfortable controller and easily customized

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got the Xbox Elite Controller and I'm seriously impressed! The build quality is top-notch, and the customizable features are a game-changer. The textured grips feel great in my hands, and the adjustable thumbsticks allow me to fine-tune my aiming precision. The extra paddles on the back are a game-saver in fast-paced shooters, giving me quicker access to essential commands. While it's a bit pricey, the performance and customization options totally justify the cost. Definitely elevates my gaming experience!

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Stick Drift Issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in comfort. Best in Quality. Bad in overall life. Sticks tend to start drifting 1 month after use. When purchasing, make sure to grab the warranty so you can return yours when it breaks and get a replacement for free.

    I would recommend this to a friend
  • Pros mentioned:
    Customization, Overall performance

    Rated 4 out of 5 stars

    Xbox elite controller 2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good controller, this is my second one because I spilled a drink on my last one but it lasted 2 years. Love the 4 paddles on the back and how everything is interchangeable on the controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Changed my gaming experience forever !! :D

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best controllers I’ve ever owned for my Xbox Since 2019. The extra buttons and paddles made my gaming experience so much easier and enjoyable, especially with mechanics being a lot more complex than it was a decade ago. Addition with different profiles, I’m able to switch depending on the game I was playing whether it was Fortnite, call of duty or rocket league this controller did it all. For the price, I say it’s worth it with the functionality that it brings compared to the standard Xbox controller.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Microsoft - Xbox Elite Wireless Controller Series

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice controller, the paddles underneath take getting used to and I really like the extra weight. This is better than the Elite series 1 controller. A little pricy.

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    Elise Seres 2 it is a MUST!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Elite Series 2 Core (White) is a solid “mid-elite” controller: it brings many of the high-end features of the full Elite line, with compromises mostly in bundled accessories and price. If you value comfort, customization, and flexibility, it delivers excellent value. But it’s not perfect — there are trade-offs, especially around durability and cost if you want the full set of extras. Overall, a strong choice if you use it enough to get your money’s worth.

    I would recommend this to a friend