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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16952 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers consistently note the product's great overall performance, excellent battery life, and extensive customization options. They frequently praise its comfortable feel, good weight, and comfortable grip. However, a significant concern raised by users is the issue of stick drift, which appears to develop quickly. Additionally, some customers have experienced problems with button quality and found the price to be a point of hesitation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 16,952 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Good, until it isn't.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good out of the box. Has a highy quality feel, good ergonomics, and comfort. Unfortunately, it will drift and will get worse over time. Depending on what you play, it's disposable and won't last forever, especially for FPS games.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best Xbox/PC/Mobile Controller!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Xbox controller that exists. Do not waste your money on standard controllers or knockoff brands. The elite two is of such superior quality that it would be blasphemy to use anything else. The controller is hefty in your hands. Nice weight and feels great. The paddles on the back have excellent customization. You can even alter the buttons on the front to be whatever you want. Fully customizable. You can have infinite presents from what I saw, and you can have 3 active presets and can switch to them at will by a press of a button on the controller. It has clear indicator lights that will tell you which one you have on. This headset also works perfectly with PC as well, if you have Bluetooth capeablities or plug it in. I also use it to connect to my phone. This controller is fantastic! Buy one and you won’t regret it!

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Get the warranty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing controller. Premium feeling. It's great. But the stick drift that happens can come on very quickly. Also, the RB/LB buttons are fragile and don't hold up for a long time. Get the warranty so you can replace it when one or both issues come up.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Button quality

    Rated 5 out of 5 stars

    Doesn't feel cheaply made

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WAY TOO often I have had to buy Xbox One controllers. Generally, Xbox 360 controllers I didn't have to replace and seemed to be a sturdier design, but it seems I'm lucky if an Xbox One controller lasts more than a year or two at best. Since this was on sale, I decided to try a little more expensive model and was intrigued by the additional buttons and profiles/programmability. I do feel they were a little cheap to not include the rear paddles for these new buttons but, since that's the only negative I’ve perceived thus far, I'm still going to give it a full five rating as I can't do a half star. It has been a solid controller thus far! The rechargeable battery has certainly pleased me with how long it lasted before I had to charge it for the first time. That's a good thing because it didn't look like it had a typical user removable battery pack like Insignia's that I'm used to buying which definitely don't last as long per charge. Also, the main home button is a much better design where you don't have to press as deep for it to register. That is one of the first buttons to go bad for me--tends to get less responsive or feels like you have to press/hold harder or do multiple attempts to either get the home menu or power down options as the controller ages.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Plug and play and easy to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller fits well and is ready to be either plug and play or wired with an included cable which is USB to USB-C, the cable has plenty of reach being about 6 feet long, and the controller itself is easy to program and use. My only gripe is that I didn't pay enough attention in the beginning and see that the paddles you can put on the controller were separate.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Good but only with a warranty

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall its a good controller, the glaring issue being durability, and im not saying that like i smash my controllers. This has been a known and on going thing with this controller. Xbox uses some plastic connectors inside the controller for some internals like the bumper instead of a lightweight metal so after not even really extensive use you begin to get stick drift and unresponsive bumpers. If you have some kind warranty to be able to get replacements like through best buy then your generally fine, but otherwise not worth the price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Customization, Feel

    Rated 5 out of 5 stars

    Much better than standard controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is the controller that should come with the Xbox Series X as standard, it has a high end feel, like the console, which deserves a special controller. It has incredible customization options, has a quality feel in hand, comes with wireless charger and if it lasts as long as my Series 1 controller (which still works perfectly to this day) then you can't go wrong. The PS5 controller may be better than the standard Xbox controller, but this controller trumps them all. Highly recommended despite the price.

    I would recommend this to a friend
  • Pros mentioned:
    Customization
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller is working great. It is configurable and adjustable in just about any way and can suit anyone’s needs and play style. I have had no stick drift issues with these and the paddles are nice and clicky.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Feel, Overall performance

    Rated 5 out of 5 stars

    A controller with top tier qualities...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the most solid feeling controllers I've handled. The quality is on point, it feels good on hand, but the battery life on this exceeded expectations. More than a week and not having to charge it. I love the additional accessories that come with it and the carrying case makes it convenient especially for game pass on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Customization, Overall performance
    Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    amazing controller with one issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller feels extremely high quality and the customization options on PC and Xbox are great. The only problem is that I have had bad luck with stick drift with my first controller, but I'm not sure if it's a single unit problem or a general design issue. My replacement one is currently working great

    I would recommend this to a friend
  • Pros mentioned:
    Customization, Feel
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Best controller ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last controller had stick drift so I went to the store to buy a new one and just as I was about to get the basic standard controller I saw this one and thought “eh screw it it’s only $20-$30 more” best decision ever because feel great and love the customization

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    I'd buy again.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on the hook due to price but after purchasing I was surprised how much I enjoyed using this controller. I like the different opinions available to me. The controller itself is nice and comfortable. You have the option of changing the joysticks, triggers can be set to different sensitivity, paddles can be set for quick access during game play. You can also go into the controller settings for different joystick game play options. I don't see myself using a regular controller again. There's also a nice case with a dock to recharge your controller.

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    Xbox elite series 2 controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this controller to replace a PC controller that just didn't work for what I wanted. Xbox controller pairs very easily with windows through Bluetooth or through a wired connection. This controller comes with everything you need to customize how you want. The back paddles can sometimes get in the way but it's not a big deal. You can also remove them if you don't want them. The Xbox accessories app is very easy to install and program the buttons to do whatever you want. And it feels like a solid overall option if you need something to work seamlessly with Windows, Xbox, iPhone, android. I would definitely recommend this controller if you want more customization and options than a standard controller has. It is a little bit expensive but I would say it's worth it if you're a serious gamer

    I would recommend this to a friend
  • Pros mentioned:
    Customization, Feel
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    One glaring issue

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I really did love the feel of this controller. Add in the ability to customize your joysticks, dpads, and paddles really had me happy with the purchase. Unfortunately after only a couple months, my right bumper mysteriously stopped registering for certain presses and eventually just stopped working. After looking at forums and various reviews, I’ve noticed this is a common problem with the controller which makes me wonder if this means they released a faulty controller with a $200 price tag and didn’t care. At the end of the day, it is a very solid controller and when it worked, I loved the feel of it. Unfortunately that doesn’t justify a $200 dollar price tag when there is such a glaring issue that multiple people have dealt with. Microsoft, hopefully with the next elite controller set, this will not be an issue. If you don’t need your bumpers, this controller is perfect, but most games I play do so it’s a no go for me.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller overall. Comfortable in my hands and the additional buttons are a game changer. My last one was one of the white variants that doesn’t come with the accessories. That controller developed stick drift within a year when I’ve never had that problem with the all back controller. Maybe I got a defective item or maybe the white controllers use a different part. Anyway these usually last a couple years before I return them under warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 4 out of 5 stars

    Elite!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this controller! The weight, the bulkiness, very durable, and yet comfortable. My main complaint is that its got a classic elite controller issue. The previous model always had problem with the bumper buttons and joysticks. This model currently has no problems with the joystick but instead the L Bumper. Elite controller buttons are always getting jammed or stuck

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    last very long time and it is very comfortable to use

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent precision and very comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller with precise handling and comfortable grip. I bought it to replace an older Elite controller, so I already had the compatible additional components. It was very easy to attach the additional peripherals from my older Elite controller since this is the same - just without the components included. My older controller lasted for about 3 years with heavy use, so I'm expecting this one to be pretty durable as well. Whether you need a regular, just sturdier Xbox controller of if you want to replace an older Elite controller, then this is just right. Plus, you have the option to buy the additional components/peripherals later.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Customization, Weight

    Rated 5 out of 5 stars

    A great controller with great customization!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought I would spend so much on a controller, but after seeing all the great reviews on it I decided to give it a try. Besides being lightweight and comfortable to hold, it comes with a case and charger (and btw the battery lasts a long time). On top of that you can customize the sticks, the d-pad, the resistance on the triggers, and program the back paddles. The great thing is it will hold a default mapping as well as three other mappings that you can set yourself and switch between with the push of a button. Didn't think I needed it, and probably don't, but I love having it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled that you're loving your new Xbox Elite Wireless Controller Series 2. Thank you for sharing that you're a fan of its comfortable design, rechargeable battery, and customization features, too. We hope you get a lot of use out of it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller no drift with replacement parts. Really durable and comfortable to hold

    I would recommend this to a friend