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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16970 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the product's great overall performance, impressive battery life, and extensive customization options. They also frequently praise its comfortable grip, good weight, and responsive feel. However, a significant number of customers have reported issues with stick drift developing quickly and concerns regarding the durability of the buttons, including the bumpers. Despite some initial hesitation about the price, the positive attributes like its overall comfort and useful paddles generally contribute to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 784 Showing 15,661-15,680 of 16,972 reviews
  • Cons mentioned:
    Bumpers

    Rated 1 out of 5 stars

    Unfortunately not long-lasting for competitive.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m on my fifth or sixth model by now. It doesn’t hold up to playing competitively. The dead zones will rise, and bumpers will begin to fail resulting in double or non-existent presses.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked alright for almost a month, then broke down. The button on left is but functional.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Reina,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Unmatched Performance & Comfort

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Microsoft Elite Series 2 Core Wireless Controller in red, and I couldn’t be happier with my choice! This controller is a game-changer for anyone serious about their gaming experience. Here’s why I’m giving it five stars: Design and Comfort The sleek red and black design is not only visually stunning but also feels premium in your hands. The ergonomic design and textured grips make it incredibly comfortable to use, even during marathon gaming sessions. The adjustable tension thumbsticks and custom profile options have taken my gameplay to the next level, allowing for precise and responsive control. Performance and Customization This controller excels in performance. The remappable buttons and adjustable trigger sensitivity offer a level of customization that is unparalleled. I love being able to tailor the controller to my exact preferences, which has significantly improved my gameplay across different genres. The 40-hour battery life is fantastic, and the built-in rechargeable battery means I no longer have to deal with disposable batteries. Versatility and Connectivity The compatibility with Xbox Series X, Xbox Series S, Xbox One, and Windows PCs is a huge plus. I can seamlessly switch between my console and PC without any hassle. The wireless connectivity is rock solid, with no noticeable input lag, providing a smooth and immersive gaming experience. Overall Value While the price is on the higher side, the quality and features of the Elite Series 2 Core justify the investment. The durability and build quality are evident from the moment you hold it, and the positive impact on my gaming performance makes it worth every penny. In conclusion, the Microsoft Elite Series 2 Core Wireless Controller has exceeded all my expectations. It’s a top-tier controller that offers comfort, customization, and outstanding performance. If you’re serious about gaming, this controller is a must-have. Five stars all the way!

    I would recommend this to a friend
  • Cons mentioned:
    Bumpers

    Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful product. Bumpers would stop working after a couple weeks. Double clicking for the bumpers was biggest issue.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stick drift out the box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall its not a bad controller love the paddle placement,but the quality has remained stagnant over the years. Get a scuff or a battle beaver tbh

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    JUNK!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this OVER priced controller for 7 months and the left thumb stick has already broken. The buttons are not always responsive and stick. Do yourself a favor and don't buy this garbage!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Rethink Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think its a quality controller. One of the buttons "sticks" when you press it. It happened right out of the box, so that was discouraging. Best Buy offers geek squad but they say I have to get it looked at but our city is landlocked and I can't travel to a local best buy. Pretty discouraging on both ends. Poor product and poor service.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Customization

    Rated 1 out of 5 stars

    Not for combative

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow response controller never seen a slower controller then this not good for comparative good for offline games

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Junk, don't buy open box from Best Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have barely had this controller, never dropped, I take perfect care of my items. Already the buttons don't work. Of course Best Buy is just sending me to Microsoft to get it taken care of. I will no longer purchase from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Heather,

      We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend contacting Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Rethink it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointing, Same analog response, Xbox and Microsoft need to step up their GAME.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only color that comes with the paddles and case is the black controller. If you prefer another color it’s going to cost you significantly more.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to inform you that this remote ending up getting remote drift.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Over priced!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s sure a great product but grossly over priced!

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Doesn’t worth the price

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buttons gets broken within two to three months. Doesn’t worth the price. Use multiple all are similar. Bummer gets sticky and buttons respond intermittently.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new controller and has stick drift don’t buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Double Bumper Click

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok for a while - then the bumpers start to double click

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller feels amazing from the first time you hold it to the thousandth time. The paddles take time to get used to but can give a real competitive advantage over others in games. Overall this thing is well designed, plays well, and the whole experience feels like a step above the rest.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok ...............................................

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to recommend

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good, but not even a year and the left thumb stick started drifting.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Osmel,

      We're sorry there's an issue with the left thumbstick on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Elite 2

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this controller back in November started having problems with it in January. My left thumbstick wasn't working correctly when pressing up and it was turning off randomly. I tried taking it back to Best buy but they haven't had any in for months. so they're in-store customer service said I was still within the 90-day warranty to send it back to Microsoft(I have the 2 year geek squad warranty). I had no other choice so I did so received what I'm guessing is a refurbished control from Microsoft. I have had that controller for about a week and them having worse problems with the left thumbstick then the first controller after 1 week. Best buy still doesn't have any in stock so I will be forced to send it back to Microsoft again. And I guess get another refurbished control

    No, I would not recommend this to a friend