Customer Ratings & Reviews
- Model:
- 4IK-00001
- SKU:
- 11058510
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the product's great overall performance, impressive battery life, and extensive customization options. They also frequently praise its comfortable grip, good weight, and responsive feel. However, a significant number of customers have reported issues with stick drift developing quickly and concerns regarding the durability of the buttons, including the bumpers. Despite some initial hesitation about the price, the positive attributes like its overall comfort and useful paddles generally contribute to a positive user experience.
This summary was generated by AI based on customer reviews.
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work, bad right controller. Then returned for exchange with warranty and was told I had Purchase a new one.
No, I would not recommend this to a friendTop of the line
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the Elite 2. Night and day using this vs a standard controller, especially for FPS.
I would recommend this to a friendDon't waste your money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This high end Xbox controller died in under a year. I’m 65 and I only game a few times a month so I’m beyond disappointed. I build my systems (ex IT tech) for myself, family and friends. So as highly recommended as this controller was it’s hard to believe it died in under a year with only minimal use.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. Since you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Breaks all the time.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this controller except for the fact that the thumb stick L3 button breaks after 3 months. I keep having to return it to best buy and pay another $50 each time for the protection plan everytime it breaks. Ive had 2 that had the Right bumper break and 2 that had L3 button break. 4 broken controllers $50 each time to get a new protection plan, $200 total thats ridiculous!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Xbox pro controller
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this was over priced with what it came with and the quality was only pretty good
No, I would not recommend this to a friendA Must have for all Xbox gamer’s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product- I have received nothing but great reviews from the individual I purchased it for.
I would recommend this to a friendscuff and elite.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.breaks really easy just from normal use. had the left stick drifting really bad just 3-4 months in if that
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there is an issue with the left thumbstick on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Great controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with purchase would buy again. Best Buy needs to hire more people to help with questions.
I would recommend this to a friend- Cons mentioned:Stick drift
Awful for Xbox players
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than two weeks in, RB button does not work, ton of stick drift, completely unsatisfied
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance under the controller's 90-day limited manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
NOT WORTH IT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it on 1/8/2020 and its already broken on 1/30/2020 the left stick will only work when pushed up 3/10 times. Bought the protection that we paid $39.99 for to get it replaced and now i have to spend an extra $39.99 to protect the next one. Just buy a regular controler. Theyve lasted much longer and are exponentially cheaper to replace.
No, I would not recommend this to a friend- Cons mentioned:A button
A not working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this controller and the A button doesn't register sometimes it's annoying
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there is an issue with the A button on your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Meh...
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well, but didn't have rubber nubs on bottom, right bumper and trigger went, and an about to send out for service.
No, I would not recommend this to a friendGood Quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and helps gameplay! Love the mapped bottoms on the back and fast trigger response
I would recommend this to a friendlame
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not impressed just to lazy to return. last one i buy
No, I would not recommend this to a friendBuy something else
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Imput lag set in 5 months into use (second one in 8 months) i do not recommend this controller for longterm or competitive use, the return policy is GARBAGE And best buy will do NOTHING but weasel more money out of you and then stick you with a broken product
No, I would not recommend this to a friendDidn’t last longer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great at first but not even 2 years later it stopped working. Unfortunately my husband loved it.
No, I would not recommend this to a friendDont buy, you will regret
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.left stick starts drifting after 8 months of purchase. Called MS customer service for warantty repairing and after 10 days of waiting they returned me controller as-is without any repairing. Never buy any crap from microsoft
No, I would not recommend this to a friendMore expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xbox controller cost more money no better than the old one can’t remove the battery so when the battery goes so does your controller
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey John,
We're sorry to hear that you're not fully satisfied with your new Xbox Elite Wireless Controller Series 2. The internal battery has been designed to work without any degradation in capacity for two years. If you do experience an issue with the battery, we recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
LB Button Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller worked fine until the LB button wouldn’t work. LB and RB buttons not working over time, is a known issue. Usually craps out after the warranty is done.
No, I would not recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because I wanted to replace my black one. Great product and very reliable.
I would recommend this to a friend