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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16949 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are positive about the product's excellent overall performance, impressive battery life, and extensive customization options, noting its comfortable feel and good weight. However, customers are negative about recurring issues such as stick drift and the durability of the buttons, which some report breaking quickly. The price is also a point of concern for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 16,949 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Investment, but worth every penny and frustration

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent controller and entirely customizable for personal use or even special use cases in games you want different control styles. It is built like a brick s-house. The problems arise when connected to PC to game as advertised. The connection drop outs using bluetooth are infuriating. And yet, even with the cost, I refuse to use anything else. I even bought a second one for the game room in the basement. They are just that good. Certain games will have connection drops, such as Halo Infinite Campaign, AC Vallhalla, and Cyber Punk 2077. Some of those titles have somehow fixed the issue (or it has stopped happening to me at least) but some games persist in dropping connection. And its not a battery thing, or a pc problem. Its the actual controller signal. Heres the thing though, its worth the few headaches. I cant imagine not using these to game. They also have a great feature to allow more than one connection. You can connect it to your PC and if you want to quickly swap to an already connected xbox series x then you douple tap the tiny connection button and it should swap control to the new device as long as you have previously setup that connection. Well.made, accurate response, smooth triggers that can customize travel distance, extra paddles can be installed on the back, shoulder buttons are the best you have ever used, and the sticks have zero dead zone issues. Its an expensive beast, but it is worth it. You wont ever pickup the base contoller again once using the elite 2. Plus, it charges using usb c

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Button quality, Stick drift

    Rated 3 out of 5 stars

    Great controller but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller but the buttons tend to stop working and you get stick drift alot. Microsoft needs to rework these controllers big time. They do have great battery life though. Buy a warranty on this because after a year you will need another controller.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great controller!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a colorful and durable gaming controller. It is very responsive to my pc games. Comfortable in the palm of my hands, and it was simple to get up and running quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had the controller for a lil more than a year and i did get the 2 yr warranty bc it def comes in handy if things mess up. Love the controller the feel is nice the buttons are smooth and not had stick drift.

    I would recommend this to a friend
  • Cons mentioned:
    Bumpers, Stick drift

    Rated 5 out of 5 stars

    Amazing Controller -- Be sure to get insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the prior Elite Controller and loved it. The Series 2 is a noticeable step up. Performs amazingly in every aspect you would expect. I also own a Razer Wolverine Ultimate and the Elite out performs it in comfort, design, and precision. Unfortunately with such high precision there is a down side. - Down side, mico stick drift did start within 3 months of use but again if you have Best buy insurance just exchange it if it ever gets noticeable. - Friends have had bumpers go out but at 6 months of use I have had no major issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great all optional buttons too, i play it for drifting shooting and all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent controller, smooth and reliable. You can deal with issues regarding srick drift, so be sure get the protection plan. Ergonomically comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Button quality

    Rated 2 out of 5 stars

    For three times the price I expect more.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the controller for about 10 months. It's a great controller but the lack of reliability keeps me from recommending it. A normal Xbox One controller will last 6-8 months for me (No, I'm not hard on my controller I just use it a lot). So instead of spending another $60 on a regular controller I paid $180 for an Elite Series 2 controller. It's a really well built controller, very comfortable for long periods of use, good battery life, and tons of customization using the app. I didn't buy this controller to use the extra buttons on the back or for the swappable sticks/D-pad. I bought this expecting something that would last me longer than a standard Xbox One controller typically does- I was sick of replacing them twice a year. Up on the D-pad has started to double press, while left and right require a lot more pressure. The left analog stick is drifting constantly. The A button doesn't stick exactly but it's definitely not as responsive as the B,X,Y ones. There are some issues with the vibration as well (will swap between slight vibration and jackhammer randomly).

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey James,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. Since it sounds like it's within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Button quality

    Rated 4 out of 5 stars

    Good for casual gaming

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very solid controller. Perfect for casual gaming - great grip, good sensitivity. You need something better for competitive gaming. For the price, I would go with a different controller.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    First day out

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll be updating my review as time goes, but I just want to say out the box first day my gaming experience changed instantly! I do have to get used to the paddles again but no biggie. As of right now this is easily the best $200 I’ve ever wasted.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled that your new Xbox Elite Wireless Controller Series 2 has already enhanced your gameplay experience. Thank you for sharing what a big improvement it's offered, and we hope you continue to get great results with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look, bottom line, if you're serious about gaming, you need the Microsoft Elite Series 2 in your life. It's like upgrading your gaming experience from regular to legendary. Comfort? Check. Style? Double-check. Customization? Triple-check. This controller is the real deal, my fellow gamers. Don't miss out – it's a game-changer in every sense.

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    AMAZING CONTROLLER

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look, bottom line, if you're serious about gaming, you need the Microsoft Elite Series 2 in your life. It's like upgrading your gaming experience from regular to legendary. Comfort? Check. Style? Double-check. Customization? Triple-check. This controller is the real deal, my fellow gamers. Don't miss out – it's a game-changer in every sense.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 4 out of 5 stars

    Good Controller

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this controller for 6 months now and they work great . They did NOT come with the extra buttons (paddles) on the bottom of the controller justFYI .

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Poor quality materials, will not last

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this controller for 3 years give or take. I have never thrown or dropped this controller. I have always kept it in its case, on my desk. It has never traveled or been taken anywhere. It has never had a single drop of liquids touch it. I had to have it replaced twice due to manufacturer defects. I have babied this thing, because I have cancer and cannot work, I cannot afford the astronomical price to replace it. But after hearing the rattle of something small moving around inside the controller for a few weeks, I decided to open it up today. What I found should be an absolute embarrassment for Microsoft. Upon further inspection, it became obvious to me that the plastic that is used to make this controller was deteriorating on its own. The grips were peeling off, several chunks of thin flimsy plastic had somehow broken off on their own on the interior of the controller. Again, this controller has never, not once, absorbed any kind of shock. There has not been a single event or instance that could have caused even a single piece of the controller to break. Yet somehow, there are several broken off pieces and parts. The only conclusion I can come to is that Microsoft uses extremely cheap materials to make them. And for a $200 controller, that is shameful. And with the warranty only being a year, its pretty clear that Microsoft is 100% aware that this controller will not last. And now here I am, clearly a fool for trusting Microsoft to make a quality, top of the line controller. What a huge letdown. When it works correctly, I loved it. But between stick drift and constant bumper issues, along with the very cheap materials used, I cannot recommend this in good conscience. I have a 3rd party Xbox One controller that has seen at least double the use, been dropped, thrown, tossed, had soda, water, coffee, etc. spilled on it (it is used by my kids), and is also 2 years older, that works flawlessly still to this day and cost 1/5 of the price. I feel a bit scammed. This controller has so much potential, if only Microsoft put some care and quality craftmanship into the manufacturing process. Instead, they are trying to fool us into having to buy a new one every year or 2.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Feel, Overall performance

    Rated 5 out of 5 stars

    Best controller I own.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best little controller on the plaent. I've owned a variety of Xbox and playstation controllers. I loved this feel this one had. Was slim and loved the additional buttons for a more customized gaming experience. This bad boy lasted me 2 years I plan on getting another one of these.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    wireless controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my son. He loves it. Better than his previous one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Button quality

    Rated 5 out of 5 stars

    Better then expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right thumbstick on my elite 1 controller started to develop a delay in it so I gave the elite 2 a try. I didnt expect anything ground breaking, how can Microsoft really improve it? Well they did, this controller feels much better then the old elite controller. The adjustable thumbsticks are great. You can now have more then 2 profiles accessible from the controller. I've read some are having issues with quality right out of the box with is unfortunate since these elite 2 controllers are hard to get but if you get a good, it's a great investment

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled that your new Xbox Elite Wireless Controller Series 2 has surpassed your expectations! It's great to hear that you're enjoying its improved design and customization features. We hope you get a lot of use out of it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Breaks a lot but good other tan that works perfect but put warranty cause you gonna be changing it every 6 months

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Use as my travel controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this as my travel controller as i have the full Elite kit for home. It works great and the color contrast is nice. Solid purchase!

    I would recommend this to a friend
  • Cons mentioned:
    Bumpers, Stick drift

    Rated 4 out of 5 stars

    Quality Control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dislike that the bumpers are always the first to go, the grips come off pretty easily, and the stick drift happens way too early in its life. Overall still like the remote, just wish it was produced better similar to the Xbox 360 remotes.

    I would recommend this to a friend