Customer Ratings & Reviews

Didn't realize this one didn't come with extensions and travel case like the black one I had purchased. Thought they were the same. Travel case isn't needed and extensions are only 15 so it was cheaper doing it this way.

I had bought this as a refurbished product, I really did love the first elite series of Xbox controllers. After 3 weeks of use the controller analog stick is stuck going left and the B button is mapped to the A button somehow... I WOULD be able to remap it but the OFFICIAL Xbox accessories app doesn't support this controller and I do not have an Xbox so I'm stuck with default configurations. I'm returning this tomorrow. Pro: Bluetooth works flawlessly on my windows PC Build Quality is excellent Love the way it charges in the case Con: Can't remap on Windows 11 No longer functions after three weeks of use. I would purchase another but since I can't remap, I will be passing on that.

I bought this used controller from the Best Buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks, but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box, As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit I received had none whatsoever. This was disheartening to say the least, but I honestly don't know if I could have brought myself to pick the unit up with bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the handgrips, buttons, D-Pad, triggers... - the whole thing in other words, having become stuck in the grease that covered it. But then I put on my glasses. Upon closer inspection I became even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, I saw that they were caked with an unknown, whitish/yellowish/brownish residue (which I can only assume is skin. truly revolting). It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

The controller was handed carwfully to me but when i got home, some buttons where no properly placed and not working

Love this controller so much! Best controller ever

Better than the series 1 but still has little drift

I like it and all of the attachments that you can get for the controller.

There are two main issues with this controller that I believe every single controller suffers from, just due to the design. First, unresponsive face buttons. If you're the type of person who grazes over the buttons at an angle with a lighter touch then I can guarantee you will have problems, especially with the Y and A buttons. I have yet to come across a Series 2 Elite that does not have this problem. Out of the dozen or so that I've played with literally every single one had this problem. If you're more of a masher type then you probably will not encounter this, this is an issue specifically for players with a lighter touch. I do not have this issue on the Series 1 Elite or the stock OEM controller. Second, this controller has massive dead zones, and it's a hardware issue not software. No amount of tweaking in the Accessories app will solve this problem, it's clearly hardware related. People who aren't sensitive to dead zones may not notice, but if you rely on precise analog sticks for shooters and such then this controller might drive you nuts. Also, no adjusting the tension in the analog sticks does not help. Many people are having all sorts of other problems, like faulty shoulder buttons, sticky face buttons, etc but I believe the two issues I outlined above are a result of the poor design and will plague literally every single controller, it's just that many people are button mashers or press the buttons at a 90 degree angle so they don't notice. I'm amazed more people aren't complaining about dead zones because that too is an issue I've seen on literally every single Series 2 I've touched, I guess I'm more sensitive to it than others. I absolutely do not expect Microsoft to resolve these problems. Their terrible 90 day limited warranty is a testament to how they don't stand by their own "pro" level products. Even Microsoft doesn't trust these controllers, why should you?

Awesome controller. I can not say enought about it

Great great control. I love it. Feels different. 1

Game like a pro with this controller. I was hesitant at first but when unboxing and feeling the metal controls and quality building this controller I knew it was the right move

I bought this to replace a broken controller - great choice.

Great controller but don’t last very long if you’re a gamer who plays very frequently. I recommend getting the warranty

Feels great in the hand and have not had any issues with it thus far. However they do not give you two types of each thumb-stick style for some reason. For example, I prefer the rounded dome and the controller only comes with one.

This is an awesome controller..a little pricey but I like it

awesome controller, the best one yet, seems durable so far.

This controller is awesome. I will recommend this to a friend

The best gaming controller for xbox a bit pricey but worth it

Works great . Easy to use. There are lots of features on it.

I had the elite series 2. This one is even better. Comfy controller. Tacky buttons. A def must for people that love controllers with paddles!