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Customer Ratings & Reviews

$166.85

Customer reviews

Rating 4.4 out of 5 stars with 16975 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the product's great overall performance, impressive battery life, and extensive customization options. They also frequently praise its comfortable grip, good weight, and responsive feel. However, a significant number of customers have reported issues with stick drift developing quickly and concerns regarding the durability of the buttons, including the bumpers. Despite some initial hesitation about the price, the positive attributes like its overall comfort and useful paddles generally contribute to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 711 Showing 14,201-14,220 of 16,975 reviews
  • Rated 5 out of 5 stars

    Open box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought open box, perfect condition. The product came as described in excellent condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox elite controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to program and use. Highly recommend the replacement warrant from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very good yes please thank you more letters for review

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elite!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great controller and has brought my gaming to a new level. My hands feel great after a 4 hour session...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the best control that I’ve ever had. Out of all the different ones I have ever bought

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unreal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best control on planet earth , took me by suprise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal , would be nice to buy extra accessories too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best controller available.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great improvements over the first series controller, still the best controller on the market.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're excited to hear you think your new Xbox Elite Wireless Controller Series 2 is the best device available on the market today! We've designed your new interface to offer our users an elevated level of control and dexterity when it comes to their gameplay, and couldn't be happier to know you have experienced it first-hand. We're thrilled you love it! Thank you for sharing your thoughts with the community. We appreciate your feedback.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved that first one but this controller is a big upgrade from the last one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not be more happier with Best Buy with their products and there customer service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Elite controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Comfortable in your hands. Great for any game

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has all the bells and whistles super fast easy to hold

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is amazing All the features are really great you can change the joysticks,paddles or pad To your own convenience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better then the Elite series 1! Went thru three of the elite 1 but the series 2 works much better!

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Poor quality for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Major quality issues persist. For a $180 controller these should be lasting at least longer than the normal $60 xbox controllers. Started out with returning multiple for out of the box malfunctioning parts. Finally got one in my hands that worked. After a few months of use ran into issues with the LB button registering multiple clicks. Then later on the stick drift came. Poor quality from Microsoft with this controller. Not worth your money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift for gamers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a Christmas gift for my grown son. He loves it so I am happy with purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox Elite Series 2 - Open Box Scam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered the elite controller as an open box item in “excellent” condition. Upon opening the box, the first thing I noticed was how filthy the controller was. There was dirt and skin particles on the triggers and in the grooves of the controller. This controller had been well used prior to being resold by Best Buy. Not only was it disgusting, but the right bumper was broken. I took it back to the counter and asked for another open box they had. Upon opening the box, the same story. A dirty controller, but this time the left trigger was broken. I again returned the item, and was told by the store clerk: “Yeah, don’t ever buy open box items from Best Buy, especially controllers. There’s a reason they were returned”. So, Best Buy is knowingly reselling broken items. Buyer beware.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Get it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels so sturdy! Its worth buying it. Especially with its dialing triggers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    xbox controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best controller I have ever used. With a lot of customability

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best item I ever bought work well not only with my Xbox but with my iPad

    I would recommend this to a friend