Customer Ratings & Reviews

Love the feel of the grip and the ease of use of this controller

This is my 2nd elite series 2 controller replacing the one i got on day 1 because the RB button started loosing responsiveness. lasted a couple years tho and has great features. Id definitely recommend. Has excellent hardware and software customizations.

I bought this used controller from the Best Buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks, but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box, As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit I received had none whatsoever. This was disheartening to say the least, but I honestly don't know if I could have brought myself to pick the unit up with bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the handgrips, buttons, D-Pad, triggers... - the whole thing in other words, having become stuck in the grease that covered it. But then I put on my glasses. Upon closer inspection I became even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, I saw that they were caked with an unknown, whitish/yellowish/brownish residue (which I can only assume is skin. truly revolting). It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

He loves it, that is what is important to me! That is my review

Literally the best controller I’ve ever owned, great customization options with paddles and the trigger stops along with the thumb stick extension, precise aiming and movement, highly highly recommend.

Great upgrade from a regular controller. The trigger selection is a game changer. And the interchangeable parts is a a big plus too. I’ve had the controller for almost a year and so far so good!

I loved my Elite controller and the series 2 did not disappoint.

Controllers experience drift alot. Other than that they work great. I recommend warranties on these since the drift occurs on all of them.

Great controller. Well worth the money great buy..

Great controller. Delivered fast. Great quality...

Does the job so far! Kids have been using it for some time now.

The controller looked and felt great! To my disappointment it would constantly disconnect from the Xbox console... and some of the buttons would stick.. so I returned it. I’m hoping to buy another one soon that has these little bugs fixed. :)

Awesome item. Really made kids happy................

the item has been acting a little weird since i ordered it. but my experience with the associates at best buy with my online order was excellent.

Can’t game without a great controller. Buy the controller and enjoy your console.

FYI They don't come with paddles...Still a great controller, love the trigger locks and and stick tightening. If you play COD this is a must...If you're brave enough you can buy the paddles on their own.

Call of duty machine!!!! That's all I use it for!!!!!!

Good at first but then I got stick drift. So i can't recommend

Really great controller. Sold my elite 1st gen to get this one.

This is a great product and it has worked as expected.