Customer Ratings & Reviews
- Model:
- 4IK-00001
- SKU:
- 12314663
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's excellent overall performance, impressive battery life, and extensive customization options, noting its comfortable feel and good weight. However, customers are negative about recurring issues such as stick drift and the durability of the buttons, which some report breaking quickly. The price is also a point of concern for some buyers.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Button quality
Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Xbox controller for my son for Christmas and after only 3 months of use, one of the buttons on the right side is stuck making it useless. Best Buy’s return policy had expired. Microsoft is supposedly extending its warranty on these due to many other issues with this controller.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there are issues with your son's Xbox Elite Wireless Controller Series 2. As you mention, the limited manufacturer's warranty for this product has been extended to one year. We recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Love this controller
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller is very versatile and interchangeable.
I would recommend this to a friendBest Xbox controller
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels premium. Lots off additional swappable parts as well. Nice carrying case includes. Hard to beat!
I would recommend this to a friendGreat product and shipping!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and was delivered so quick! Will definitely use Best Buy online ordering for future purchases.
I would recommend this to a friendLove it!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent game play. This is my second one. I wore the first one out. Love it!!!
I would recommend this to a friendGaming controller
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great controller, especially the back paddles very useful.
I would recommend this to a friendXbox Controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my old one that stopped working after about a year. Price was better
I would recommend this to a friendSo grippy!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller is hands down the best "pro" quality controller I have used. Lots of controls and the grip in the hands is unmatched!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Robby,
It's great to hear that Xbox Elite Wireless Controller Series 2 is the best professional controller you've used. Thank you for sharing your thoughts; we hope you win a lot of matches with it.
Happy gaming,
Chuck
Xbox Customer Care
Wouldn’t play without this.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Game changer in my FPS games. The ability to save 3 different profiles is great because I play multiple games.
I would recommend this to a friendXBox One Elite Wireless Controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great wireless controller. Lots of cool functions. Would recommend.
I would recommend this to a friend- Cons mentioned:Stick drift
Great feel but needs better QA
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels great but came with minor stick drift out of the box.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. If it's within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please reach out to our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Great Controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great extra use of buttons 10:10 would recommend every time
I would recommend this to a friendXbox Elite
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far! It’s my first paddle controller, and it’s been amazing.
I would recommend this to a friendNeeds more buttons
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a difference when playing gears. Just have to remind myself there's more buttons.
I would recommend this to a friendGreat for halo!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing for the new halo infinite game! Loved the feel of the metal paddles and the rubber grip on the back.
I would recommend this to a friendAwesome controller for hardcore gamers on xbox
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a huge customizable setting for all kinds of games, I love it so far I Been using it for First person shooter Apex Legends and work’s amazing
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller is very well built. Love the magnetic joystick and dpad. Super responsive.
I would recommend this to a friendAnnual breaking controller that costs 3 times more
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Costs too much, breaks down too easily, but they have me in a grip because I HAVE to have the back of the controller buttons now. Just get the Best Buy Warranty and get it replaced after a year when it inevitably breaks, so you can buy one every other year than every year.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry if there's an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:Bumpers
Is this some kind of sick Joke?
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is this is some kind of sick joke? I bought last summer and it seemed to be fine then both bumpers stopped working. So I sent it into Microsoft for service under warranty. They sent me back a new controller which when I unpackaged had a completely different issue with the left thumbstick. How can they service the and send back a replacement only to have even more frustrating problems on the first day I opened it. This doesn't belong on the shelf it's not worth half what I paid.
No, I would not recommend this to a friend Nice Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great feeling controller amazing features only dislike is the paddles on the back are smaller than the first gen but overall nice
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thanks for taking the time to share your thoughts. We are glad you're enjoying the feel of the Xbox Elite Wireless Controller Series 2. Have a great day!
Best,
Kiernan
Xbox Customer Care