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Customer Ratings & Reviews

$172.49

Customer reviews

Rating 4.4 out of 5 stars with 16976 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the product's great overall performance, impressive battery life, and extensive customization options. They also frequently praise its comfortable grip, good weight, and responsive feel. However, a significant number of customers have reported issues with stick drift developing quickly and concerns regarding the durability of the buttons, including the bumpers. Despite some initial hesitation about the price, the positive attributes like its overall comfort and useful paddles generally contribute to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 843 Showing 16,841-16,860 of 16,976 reviews
  • Rated 5 out of 5 stars

    A must have worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has some flaws but it's a great controller It has its problems but overall AA controller

    I would recommend this to a friend
  • Cons mentioned:
    Bumpers

    Rated 2 out of 5 stars

    Feels great but doesn’t last

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this controller and used it for about 3 months. I loved it. At first it was the best controller I’ve ever imagined but after 3 months both bumpers stopped registering. Love the feel and look but it’s not worth replacing every 3-6 months.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Wes,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    stunning

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the quality wine of controllers. Absolutely worth the money, a lot of effort went into this design and performance.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're delighted that you're a fan of the design and performance of your new Xbox Elite Wireless Controller Series 2. It's great to hear that you feel it's worth the investment, and we hope you have a lot of fun with your new Xbox controller.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Question

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does this work on Iphones? I really want to up my CODM experience

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    stick drift within days

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this controller and the sticks started drifting within a few days. Glad I got the protection plan on it so I can exchange it when it starts to really annoy me.

    I would recommend this to a friend
  • Cons mentioned:
    A button

    Rated 1 out of 5 stars

    Buttons stop responding.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the controller for just over a year. Noticed in FPS games left trigger stopped registering so would zoom in and out randomly while holding left trigger. Trouble shot online and made sure the triggers were free of dust no luck left trigger continues to worsen in responsiveness. Have dealt with it over the past few months but no A button starting to not register clicks. Replaced with a brand new Elite controller with same issues in less than 3 months. $175 for a controller that last no more than 1 year and I only play games roughly 1-2 hrs 3 nights a week. Do not recommend., Would Look into Scuff much better quality and customer service.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Nick,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. Since you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome delivered on time in excellent shape very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice handling and tabs on the back are great. Would recommend

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Buttons fail after a year

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty common problem if you check youtube. I was disappointed. No fix from Microsoft. Videos show you how to disassemble and try to fix. Better to buy the cheaper controller and replace as necessary. Buttons become unresponsive from use. I love the paddles.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Awesome when it works but..3months in

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right bumper and left trigger are sticking after 3 months of use..I had the elite 1 and replaced the bumpers and grips after a year so I guess I shouldn't be surprised with quality the 2nd time around. Highly dissatisfied with a $180 product lasting only 3 months. Sending it back to Microsoft since bestbuy is sold out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stick clicks not working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this almost a month ago and out if the box pressing in any direction while pressing Lstick or Rstick doesnt register doesnt click, and feels like there is something blocking the stick internally. Other thab that its a good controller. But this is such a big deal

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s Meh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad controller I really love it but the left stick is just terrible after about 4 mothers of using it the left stick has really bad drift, and the headphone jack also started to not work. It’s a good controller for about 2 months then it will start to have problems

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Emmit,

      We're sorry that there is an issue with the left thumbstick on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best controller with paddles

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best controllers I ever used, easy to setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a great controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Never failed me and very very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. You can always trust in Xbox product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great controller. Left stick drift will come

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. About 5 months into use, the left stick drifts and Xbox warranty covers 4 months. Read up on this problem, apparently it happens a lot. Get the warranty and just keep having Best Buy replace it.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Don’t waste your money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money on this controller I bought this assuming it would be high quality and have no issues. It barely stays connected longer than 5 seconds before disconnecting and is unusable because of this. I honestly feel scammed. Scammed enough to make an account just to write this review. So if you’re looking for a good Xbox controller go somewhere else this controller is a waste of time and money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    B button sticks and LB presses randomly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    B button sticks and LB presses randomly after about 1.5 years of use. I take great care of my hardware; I still use my 2008 xbox 360 controller.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    It's damaged

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lipstick broken it was dirty and that tool was missing and said no damage i got in as open box please check everything in a item you received from customers before accepting it for return i would appreciate it if I can get a new one for a not paying attention to the itam people give it to you i did clean up the controller for you with alcohol since the previous owner was not in the best of his hygiene Life

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Open Box Series 2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it open box, had to clean and strip it. Once I got it working, it's great. Responsive and feels better than the og controller.

    I would recommend this to a friend