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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16976 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the product's great overall performance, impressive battery life, and extensive customization options. They also frequently praise its comfortable grip, good weight, and responsive feel. However, a significant number of customers have reported issues with stick drift developing quickly and concerns regarding the durability of the buttons, including the bumpers. Despite some initial hesitation about the price, the positive attributes like its overall comfort and useful paddles generally contribute to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 734 Showing 14,661-14,680 of 16,976 reviews
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this controller. It’s always ready to use. Great wireless range

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes playing FPS shooters a lot easier and faster

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Works well with call of duty type games. Fast response time!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey James,

      Thanks for sharing your thoughts on the Xbox Elite Wireless Controller Series 2. We are glad you are enjoying the fast response time. We hope things continue to work well!

      Happy gaming,
      Kiernan
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great controller!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great controller! Smooth. definitely recommend for all gamers

    I would recommend this to a friend
  • Cons mentioned:
    A button

    Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two faulty controllers within first week of purchase! First controller: right stick very slightly off center towards the left. Faulty A button and wouldn’t register button presses on occasion, and require extra force to register unlike all the other buttons and my other controllers. Second controller: the connect button is rattling under shake or vibration like it’s missing a damper. Microsoft is terrible with hardwares. Best Buy customer support was very helpful.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jack,

      We're sorry that there have been issues with your Elite 2 controllers. If you still have the second controller, we recommend exchanging it for a new one at Best Buy. If that's not possible, our team at Xbox Support can help. Please contact them for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Elite controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller very responsive, would definitely buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it for my boyfriend and he loved it so i’m more than happy with this purchase!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      A brand new Xbox Elite Wireless Controller Series 2 sounds like a wonderful gift for your boyfriend. It's great to hear that he loves it, too. Thank you for sharing your experience; we hope he has a lot of fun playing games with his Elite 2.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build quality seems a ton better than the v1 elite and I haven’t had any issues since release

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Paddles are a big help make any game easier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Advantage on anyone with this controller. Well built,overall efficiency at 100 over series 1

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Diego remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son love it so far, he has been able to compete better in his game

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient services.accurate data information when it comes to pick up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing control, out of stock everywhere else but still available here!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wireless controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grandson really enjoys using this controller while gaming.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We are thrilled to hear that your grandson is loving the Xbox Elite Series 2 Controller. Thank you for sharing this with us.

      Happy Gaming,
      Katie
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best controller money can buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Automatically increased my KD in COD. I would hate to own a system I couldn't use this with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Gamer Mustp

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST XBOX controller hands down. If you game don’t let the price scare you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m extremely happy that I got it and I’ll recommend that everyone buy one from best buy

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      It's great to hear that you're extremely happy with your new Xbox Elite Wireless Controller Series 2. Thank you for recommending it to others, and we hope you have a lot of fun with your Elite 2 controller.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels great in hands and more responsive then a regular controller.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Jesse,

      We're excited to hear you appreciate the improved in-hand feel and optimized response of your new Xbox Elite Wireless Controller Series 2! There's never been a more customizable interface available for next-generation gaming, and we're thrilled you have been enjoying your newfound capabilities. Thank you for taking a few minutes to share your thoughts! We're glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a sick controller if you’re wanting to spend the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller, I love the features it has. Just make sure to get warranty.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Marco,

      Thanks for sharing your thoughts on the Xbox Elite Wireless Controller Series 2. We are glad you are loving its many features. We hope it enhances your gaming experience and you continue to enjoy it!

      Cheers,
      Kiernan
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great controller

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming experience, makes a huge difference from my old controller.

    I would recommend this to a friend