Customer Ratings & Reviews
- Model:
- 4IK-00001
- SKU:
- 12507513
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.
This summary was generated by AI based on customer reviews.
would not recommend for certain gamers
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Honestly if you’re just playing elden ring or something I would just get a normal controller. I can see the advantage if you’re playing race games or call of duty though
No, I would not recommend this to a friendOk controller
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build quality is not that great, make sure you get an warranty with this thing, it will break on you in some shape or way. I like the first elite controller compare to this model
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Jake,
We're sorry if there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Controller
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like it has much i don’t know I feel that it don’t last me as long the black elite 2
I would recommend this to a friendNit reliable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sticks started drift after 3 months of usage, not really a good use of money
No, I would not recommend this to a friend- Cons mentioned:Stick drift
Buyer beware - broken controllers out of box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had exchange this twice due to stick drift issues and once due to a face button issue. Currently on my 4th which is working acceptably for a $150+ controller. Ridiculous a multi billion dollar company can release such a trash product with no consequences. It honestly needs to be taken off the market and fixed.
No, I would not recommend this to a friend has potential but thumb stick issues continue
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i loved the first month of this controller. The build quality seems great, yet it continues to have the stock drift issues of the series one and the warranty is lacking for a 200 controller
No, I would not recommend this to a friendBroken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right bumper button does not work since the moment I brought it home. Addicted to gaming so I kept it and I use the paddles instead.
No, I would not recommend this to a friend- Cons mentioned:Stick drift
Better controllers elsewhere likely
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this controller in April of 2020. already has bad stick drift in the right thumbstick which makes games unplayable. Will return.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Darren,
We're sorry that there's an issue with the right thumbstick on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you haven't done so already, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Pros mentioned:Battery life
Simple and great design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great controller and long battery life. I do wish I had the paddles but that's why this is a bit cheaper.
I would recommend this to a friend Only worked for 3 months.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second controller, the first one failed after 3 months of use unfortunately I did not purchase a warranty. My right rear bumper stopped working, I used microsoft warranty and got it back working but my other bumper was not working. I had to purchase another controller after this. I love it but they are unreliable.
I would recommend this to a friendGreat Quality*
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After weeks of use. Right thumb stick started getting drift
I would recommend this to a friend- Cons mentioned:Stick drift
Do not buy open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has major issues with stick drifting. Also DO NOT buy open box. If anything goes wrong with it and you need to exchange it they will make you pay the difference of the open box price and the price of a new one. Honestly they should honor the open box price if the item is defective.
No, I would not recommend this to a friend - Cons mentioned:Button quality
Love the controller - hate their quality controls
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had to replace my original Series 2 as the coating was dtarting to peel off and buttons were becoming less responsive. First replacement series 2 = no X-button. Second series 2 = no Y-button. Third replacement will hopefully be a charm. When it is working, I dont think it can be touched regarding fit/finish.
I would recommend this to a friend - Cons mentioned:Button quality
Open Box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box EXCELLENT and controller RB didnt work. other open box Excellents were missing parts or dirty. Terrible, best buy needs to do a better job. These controllers were fair at best. Returned will not buy open box again..
No, I would not recommend this to a friend - Cons mentioned:Stick drift
Xbox Elite Controller
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stick drift is ridiculous on this controller and it’s new.
No, I would not recommend this to a friend - Cons mentioned:A button
Overpriced; poor quality control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality control on these controllers is horrible. The A button fails to register. D-Pad is wobbly to one side. And one side of the controller's rumble motors is stronger than the other side. Tried different replacements from Microsoft, and all experienced the exact same issues. So I bought this one from Best Buy, and even the controller from Best Buy is experiencing the same 3 issues.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Kendall,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Worse and worse
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even microsofts more customizable so called elite controller has issues where it will just stop controlling things. Not worth the money unless you already know how to take apart and fix
No, I would not recommend this to a friend- Cons mentioned:Stick drift
Good controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall control this is my second one purchasing. First one got stick drift.
I would recommend this to a friend - Cons mentioned:Stick drift
Not durable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went through 2 in 6 months and both got really bad stick drift
No, I would not recommend this to a friend Xbox series X
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as advertised. wish i had a little more help explaining all the buttons but I guess i will figure it out.
No, I would not recommend this to a friend