Customer Ratings & Reviews
- Model:
- 4IK-00001
- SKU:
- 12507513
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.
This summary was generated by AI based on customer reviews.
Drift and unresponsive thumbstick after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months, thebleft thumbstick already has drift upwards and pressing up in menus only works about 10% of the time. Of course it's 2 weeks past warranty and breaks, guess I'll look into buying a scuf
No, I would not recommend this to a friendSold broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered with a broken left thumb stick. had to go to the store and exchange it for another one. Condition listed was excellent.
I would recommend this to a friendLittle low response
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It have a little response compared to the original xbox controller maybe by a fraction of second but is there also is the second i have first one the right trigger stop working out of the blue after 3 days
No, I would not recommend this to a friendGreat idea, poor execution
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller has a ton of potential but poor quality control holds it back.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Andrew,
We're if there's an issue with your Xbox Elite Wireless Controller Series 2. Xbox Support may be able to help! Please contact them for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Eh,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right joy stick is already starting to stick to the right side
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there are issues with the right thumbstick on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Sucks, drifting after 6 months.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product doesn't even have a 1 year warranty, 90 days and then you're on your own for another 100$ to have them send you a refurb. Don't get duped for $180 not worth it. At least give a 1 year warranty with your product Microsoft.
No, I would not recommend this to a friendUseless protection plan
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent $220 on this controller plus the protection plan. Left joystick gave out 3 months in. Can't use product replacement with zero stock available since a long time ago. Tried shopping open box for now only to have that order immediately cancelled. The listing is there but it's not actually available.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Noel,
We're sorry that there's an issue with the left thumbstick on your Xbox Elite Wireless Controller Series 2. We recommend reaching out to Xbox Support to see if they can help you out here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
High priced junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This controller WILL break. After 4 returns I finally just took a store credit and put that towards the new turtle beach controller, hopefully it’s better
No, I would not recommend this to a friendNot "Excellent" condition
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was a dent in the controller, and there were crumbs in the case. This is my second negative experience with Best buy open box, do not recommend.
No, I would not recommend this to a friendBroken 1 week after unboxing.....again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the Y button on the controller does not input correctly, making this my 2nd faulty controller i got since launch. The previous lost its clicking on the right joystick and left bumper broke on it. I'm returning this hoping to get a Scuf controller that's better. DO NOT RECOMMEND BUYING
No, I would not recommend this to a friendPoor Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality remote. Expensive remote overrated seriously
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Jenny,
We're sorry if there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Dead zone makes it unusable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two controllers, both with massive dead zones right out of the box. Stock controllers have less dead zone. It is not worth the money since Microsoft could care less about the issue.
No, I would not recommend this to a friendBad controller!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks. Microsoft controller keep disconnecting during critical battles. Not all the time, but enough for me to upgrade to a ps5.
No, I would not recommend this to a friendGreat controller, terrible bumpers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good controller if you already own an elite and have the bumpers/thumb sticks However the bumper issue STILL exists with these controllers and not even two months after purchase, the left bumper maybe works half the time Immensely disappointed in Microsoft’s inability to figure this problem out.
I would recommend this to a friendGarbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They must use poor bluetooth modules on these. Had to return three in a row. Bluetooth continuously disconnected on both PC and console. I even bought a bluetooth dongle and had no luck.
No, I would not recommend this to a friendGreat controller bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controller itself is awesome, but i was supposed to get next day delivery. It was then rescheduled for 2 weeks later. Not happy with best buy.
No, I would not recommend this to a friendNot a good controller
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The trigger buttons stopped working days after opening the box.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Kevin,
We're sorry that there's an issue with the trigger buttons on your Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please reach out to Xbox Support for assistance under the Elite 2's 90-day limited manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Trash
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left stick drift within 2 months of ownership. This is my 3rd and possibly last Microsoft build controllers because of them breaking. I have not dropped or mishandled any of my controllers. I don’t have good strength in my hands so I’m certainly not man handling them.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Bigger piece of poo than series 1
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 month in right stick failed. Had 3 series 1 replaced under warranty in one year. Never did any of them fail inside of 1 month. Dont waste your money.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2 controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend reaching out to Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Poor QUALITY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work offshore, bought this to game while away, a week after getting it, 2 buttons stopped working. Cant refund it due to not being home to send it.
No, I would not recommend this to a friend