Customer Ratings & Reviews
- Model:
- 4IK-00001
- SKU:
- 12507513
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.
This summary was generated by AI based on customer reviews.
Broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller broke once again. I’ve had three of these and they all broke.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
The Controller that broke fast
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller looks good and is easy to use but the quality is the worst
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one.
Otherwise, the limited manufacturer's warranty has been extended to one year. Please reach out to Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Seems well constructed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems well constructed however the one I had gotten broke almost immediately which leads me to believe it was a manufacture defect. The right joystick wouldnt click and the right top bumper was hard to activate in gsme.
No, I would not recommend this to a friendPurchase protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not ask me if I wanted purchase protection
No, I would not recommend this to a friendBroke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller didn’t work at all it was broken and was sold to me
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance under its manufacturer warranty here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Don’t waste your money on this
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t but this crap controller it came broke day 1 of use
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Juan,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. If it's within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please reach out to our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Bqd
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a drift already on the right side of the thumb stick
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Jake,
We're sorry that there is an issue with one of the thumbsticks on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Poor build quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote sucks. Poor build quality. I wouldn’t recommend it.
No, I would not recommend this to a friend- Cons mentioned:Stick drift
the worse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.avoid at all cost very poor materials and bad stick drift
No, I would not recommend this to a friend Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects from my pc while gaming no update from microsoft
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. Random disconnects can occur for multiple reasons, including low battery and competing wireless devices. We recommend troubleshooting the problem with Xbox Support here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Double RB click
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.double rb click withing 1 week Microsoft won't do nothing for it
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, have you tried reaching out to Xbox Support for assistance? Contact them here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Great but breaks quickly and costs $50 each time
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read all reviews before buying. Broke the LB and RB in 2 months
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's a problem with the bumper buttons on your Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft so we urge you to reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Description does not match at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not buy from best buy again. Item was not described correctly.
No, I would not recommend this to a frienddefective
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.defective when i opened from the beginning. disappointed
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Derrick,
We're sorry there's an issue with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one with them. Otherwise, please contact Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:Stick drift
DO NOT BUY!!!!!!!!!!!!!!!!!!!!!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.literally lasted 4 months before unusable stick drift. I was an idiot and didn't buy the protection plan and now I'm stuck with a junkola M$ paperweight.
No, I would not recommend this to a friend Died after 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked perfectly and just stopped working over the weekend.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Charley,
We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance under its 90-day limited manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Doesn’t last long
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller was great for 4 months. But the extended warranty!
I would recommend this to a friend- Cons mentioned:Stick drift
Stick drift right out the box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color was cool but the stick drift is what got me
I would recommend this to a friend - Pros mentioned:Customization
Great controller, random build quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bough one to replace the origina XBoxl Elite controllers I had. Those had horrible build quality. The Series 2 is head a shoulders better than Series 1, however, loke another review ,one of my controller had one of the trigger sliders just fall off. Later, the same controler lost the abikity to use the paddles. There wasnt anything wrong with the switches, it was just as if the paddles wouldnt align. A small piece of black gorilla tape over the switches fixed the issue, but i shoul have to rig these to work properly. Now, the second Series 2 i have suddenly has thumb stick drift. All of these controllers are store in their very nice cases, have not been dropped, or touched by children. The Pros: very night grip, well balanced, feels great in hands, super customizable, charging base, USB C for cable connected gaming or charging, great, long cable included. CONS: Random breakage, windows software doesnt update the firmware, seamingly the only option for a good customizable wireless controller for XBox and PC. Overall, i love the controllers. Lets hope by Series 3 therea more consistency in the quality.
I would recommend this to a friend Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor controller Not the best controller for this
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, every new Xbox controller comes with a 90-day limited manufacturer's warranty so we urge you to reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care