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Customer Ratings & Reviews

$149.99

Customer reviews

Rating 4.4 out of 5 stars with 16949 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are positive about the product's excellent overall performance, impressive battery life, and extensive customization options, noting its comfortable feel and good weight. However, customers are negative about recurring issues such as stick drift and the durability of the buttons, which some report breaking quickly. The price is also a point of concern for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 788 Showing 15,741-15,760 of 16,949 reviews
  • Rated 1 out of 5 stars

    Controller will break. As is style protection plan

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally really liked this controller. I expected that I wouldn’t need to buy another controller after getting such a high end one that could last through until the next generation but these things aren’t built to last. My first one’s bumper just stopped working and I replaced it with the Best Buy protection plan and no less than 4 months later this second controller has internal problems and won’t connect to anything. The protection plan does not promise to give you a working product in this way. My advice, if you get the protection plan, take the money instead and buy a new thing instead because it’s a rip off as is.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the price for not pairing on iOS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return could not pair to iPad or iPhone paired to android

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that Xbox Elite Wireless Controller Series 2 didn't live up to expectations. Unfortunately, the Elite 2 controller is not compatible with iOS devices at this time.

      Best,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Will not last! Not worth the money!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rubber grips torn loose, trigger button sticks. Buy the warranty.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If you're still within the warranty period, please reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Heavy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller is heavy and awkward to hold. I had to return it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just use the regular controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just use the Normal controller. This thing breaks easy and doesn’t feel smooth

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    product said box open only, controller was used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This said the box was opened, when i purchased the it. once we opened the boxed it was clearly used and dirty. should be inspected a bit better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good controller, does not include paddles

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t aware when I bought the controller that it doesn’t come with the underside paddle attachments, they have to be purchased separately. Will be returning to the store to get the full Elite 2 controller

    No, I would not recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 1 out of 5 stars

    Beautiful and functional junk. Try your luck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get it at your own risk. If you do get it get the protection plan. These are awesome controllers with amazing feel and functionality that are unfortunately plagued with 1000000 issues. BUYER BEWARE!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Controler

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only doin this to qin a chance at a 400 gify card .

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Great, but eventual stick drift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m on my 10th or so Xbox elite series 2 controller. They are great until they are not, which is why I have had so many. They usually start getting stick drift around 6-10 months in with normal use (avg 3-5 hour gaming sessions about 3-4 times a week). I always get the Best Buy protection and just come swap for a new one after it starts drifting, and just buy a new plan for the replacement knowing it’s going to happen to that one too. Wish they would upgrade these to TMR sticks to eliminate the drifting issues and this would be hands down the best controller to game on.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Series 2 defects!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted about a year until bumper stopped working correctly it’s over a year and a half now and bumper is pretty much non useable! I need a new controller and might just stick with the standard one now!! They usually last a lot longer

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A button sticks..second controller same problem. It’s annoying to pay this much for a controller that has issues out of the box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unlucky or Failure

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm about to return my 2nd controller, faulty button presses not accurate,, I'm not the only one i guess,, https://www.reddit.com/r/xboxone/comments/drndrm/elite_controller_series_2_megathread/

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Trash stick towers. Buy the warranty.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have went through three of these controllers, same problems with all three. Joystick wander, sometimes they even work loose and spin in a circle causing slippage. All other aspects are premium, and so is the cost. Not what you expect from a flagship controller.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Bad Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Elite series 1 is my favorite controller of all time. The series 2 is not....yet. MINOR Gripes: -only comes with 1 tall thumbstick. -all the sensitivity curves on my presets were changed when switching to the v2 -they changed the button mapping process & it is now clumsy MAJOR Gripes: -the paddles are too tiny -the dpad covers slide back & forth over the dpad resulting in a feeling of double clicks -all the directional buttons (dpad, thumbsticks, L,R) will randomly register as multiple presses when you simply press them once. I exchanged the controller & the replacement had the same issue. This issue made the controller useless because it would happen randomly. Maybe with future firmware upgrades or better quality control this controller could be good but I returned mine & am happily ising my elite v1.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Charging port is not good!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok but for the price it shouldn’t have any problems for about a year, it’s only been a couple months and not the charging port needs to be replaced!!! Not what I want to do!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Was good while it lasted

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved this controller at first but after a few months it’s been having connection issues and the RB is now registering a “double tap”. Controller is up to date but still randomly disconnects mid game.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    gets stick drift quick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it and then it had stick drift right out the box. I returned it for another one and it also had stick drift

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible got sticky buttons two months into casual play !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left Trigger Stuck

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller wont work with software to adjust pressure on left trigger. Everything else seems to work fine

    No, I would not recommend this to a friend