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Customer Ratings & Reviews

$149.99

Customer reviews

Rating 4.4 out of 5 stars with 16949 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are positive about the product's excellent overall performance, impressive battery life, and extensive customization options, noting its comfortable feel and good weight. However, customers are negative about recurring issues such as stick drift and the durability of the buttons, which some report breaking quickly. The price is also a point of concern for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 800 Showing 15,981-16,000 of 16,949 reviews
  • Rated 1 out of 5 stars

    Right bumper and right joystick malfunctions

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were really impressed by the build quality and weight of the controller and looked forward to having this for a long time. Que to 2 months later when the right bumper began to have issues. Now the right joystick is malfuntioning. Long story short i would not recommend buy this. You are better off buying the off brand elite controllers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The absolute junkiest worst and overpriced

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst most overpriced controller I've ever had the displeasure of purchasing. 3 days out of the box the left stick kept walking// wandering lol.. all Xbox products are totally made from garbage. Over the past few years I've bought 2 xbox ones ( both disk drives no longer work). I've been through 10 controller's. Everyone should stick with computer gaming and let Xbox fade away...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Manufacturing Issues

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 after the other, these things don’t work right out the box. Y button issues, this is a manufacturing issue that Microsoft needs to look into especially considering the fact that this controller is significantly more expensive than your regular controller. Imagine paying a premium price for a garbage product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Open box catastrophe

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had gone through 2 open boxes both horrendous, 1st one said excellent condition yet didnt start and was missing the dpad changeable part. Then the 2nd open box in excellent condition didnt even come with the the caseing or extra parts just the remote. So far has ruined the open box experience for me personally.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Faulty

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great controller when it works. Two months after purchase RB buttom started double input when you only press it once, annoying for such expensive controller.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that there's an issue with the right bumper on your Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. Since it sounds like you're still within the warranty period, we recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Dud.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller works fine but not when I’m playing. It randomly turns off at the wrong moment. Might be a dud.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 3 out of 5 stars

    Decent controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a alot of stick drift l have purchased a couple of these

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does what it needs to - still disappointing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build quality is sub par for the price. Don’t use the term ‘Elite’ if you can’t do something as simple as properly glue the palm grips continuously.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great controller, breaks easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller feels and works great for 2 or 3 months. Then buttons stop working due to por craftsmanship. If they fix the issues, would be the best on the market

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Will,

      We're sorry that there's an issue with the buttons on your Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft so if it's still within the warranty period we recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Not that good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just buy the regular control, literally the same thing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for our son May 8 and delivered on May 11. On September 4, the controller is no longer worked. My son isn’t the type of kid who gets all mad at the game and tosses his stuff. He recognizes the value of money and is careful with his things. Called Best Buy, can’t return and Manufacture Warranty is 90 days. So at 115 days, the $200.00 controller is useless and our only option is to purchase another. I don’t know who I am more frustrated with Best Buy or Microsoft.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    would not recommend.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    right analog stick drift and unresponsive d pad after 6 months. no throwing, no rage quit smashing, just casual gaming use. no pleased.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry that there is an issue with the right thumbstick and D-pad on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. Since you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy for my money, all the perks of the Elite controller if you already have the accesories from a previous elite

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    2nd time this happens

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stick drift/ broken right joystick. Lasts only a few months until it needs replacing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second controller I have had to buy my son in a one year period. This one had the same problem occur within a couple weeks. We did not get the insurance this time because the same problem kept happening when it was “fixed”. The right side button at top stops working. Microsoft needs to get their product right. Very disappointing….

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with your son's Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    it didnt connect with sons desktop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didnt connect with my sons deskstop so we returned it and got another one it still wouldnt work so he ended up returning it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox control

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not really like this control. Had a lot of connection issues.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller did not work out of the box. Best Buy would not exchange or return it. As i discovered, it had been out of warranty 14 months before I purchased which meant Microsoft would not help. Buyer beware.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Elite series 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most features and best price you can get from a gaming controller. 100% percent recommend you wont be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome,Very smooth. I also like the extra options it comes with to make it the best feel for your style of play.

    I would recommend this to a friend