Customer Ratings & Reviews

High quality, great price. Love the design, and matte black.

Love this controller. Good weight, quality build, endless options

I bought this used controller from the Best Buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks, but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box, As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit I received had none whatsoever. This was disheartening to say the least, but I honestly don't know if I could have brought myself to pick the unit up with bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the handgrips, buttons, D-Pad, triggers... - the whole thing in other words, having become stuck in the grease that covered it. But then I put on my glasses. Upon closer inspection I became even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, I saw that they were caked with an unknown, whitish/yellowish/brownish residue (which I can only assume is skin. truly revolting). It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

The controller feels and looks great, but can only be charged with a wire. The battery cant be removed, which means if it fails the controller is a goner.

Great controller that one doesn’t need batteries for

Absolutely the best Controller I’ve used hands down..

The best controller they make Haven't found a better one yet. A+

Over its been a great buy for me havent had any problems with it

Very customizable. Wish it had rgb colors but good quality so far.

Can’t game without a great controller. Buy the controller and enjoy your console.

I Though The Product Was A Waste Of Money At First But Boy Was I Wrong. This Controller Is Made With The Gamer In Mind Its Made From Premium Materials and Overall Just Feels Like A Better Piece Of Hardware. You Can Add The Paddles To The Back Change The D Pad Change How Low You Can Press The Triggers. This Will Be Your Last Controller

The best remote control for Xboxone system. Worth every penny

Bought this controller; to replace controller bought for grandson for Christmas present, The controller failed after seven months. I should have bought extended warranty. If, you buy this, get the warranty.

Purchased as X-MAS gift and it was and it was hit!

Perfection in a controller. Slight learning curve.

Great upgrade from a regular controller. The trigger selection is a game changer. And the interchangeable parts is a a big plus too. I’ve had the controller for almost a year and so far so good!

Literally the best controller I’ve ever owned, great customization options with paddles and the trigger stops along with the thumb stick extension, precise aiming and movement, highly highly recommend.

Great controller easy to use great buy , now am ready to use

I love this controller, the paddles are shorter than the series 1, so no more accidental presses if you set it down on the couch or something. Only small problem I had, was the rubber tips on the trigger adjustments kept falling off. Never affected performance or anything like that though.

Its great the new series is totally better than the old one