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Customer Ratings & Reviews

$199.99

Customer reviews

Rating 4.4 out of 5 stars with 16905 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's great overall performance, impressive battery life, and extensive customization options, along with its comfortable feel and good weight. However, a significant concern among users is the prevalence of stick drift and issues with button quality, particularly with the bumpers and A button. The price is also a point of hesitation for some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 697 Showing 13,921-13,940 of 16,905 reviews
  • Rated 5 out of 5 stars

    Best controller

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller for any Xbox, however strongly recommend getting a protection plan since it has a built in battery

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for sharing. We are happy to hear you're enjoying the Xbox Elite Wireless Controller Series 2. We hope you have fun with it!

      Happy gaming,
      Kiernan
      Xbox Customer Care Microsoft

  • Cons mentioned:
    A button

    Rated 1 out of 5 stars

    Not what it use to be. Avoid.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my Gen 1 Elite Controller, but I am not pleased with this second “improved” iteration. It doesn’t allow for my own batteries, requires charging of the built in (not replaceable) battery. A money grab by Microsoft. Have had this controller 2 months and my A button is already not functioning 100%, the Y button sticks, the joysticks are walking and the battery is requiring charging each day. First generation controller lasted nearly 3 years before it started walking. Do not waste money on this controller for the paddles alone, look for another option that will warranty longer than 6 months.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of line...recomend to buy........................................................................

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're excited to hear you are loving your new Xbox Elite Wireless Controller Series 2 so much we've earned your recommendation! When it comes to choosing the perfect interface for next-generation gaming, you can truly do no better than your new device. We're thrilled to be a beneficial addition to your gaming setup! Thank you for sharing your thoughts with us. We appreciate your feedback, and are glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best Xbox controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller ever the best part is you can set 3 profiles for different games on one controller

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GET REPLACEMENT PLAN

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great controller BUT GET THE REPLACEMENT PLAN the stick is known to crap out on these

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry if there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Xbox Elite 2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Definitely worth purchasing. The build quality was way better than I thought it would be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it. Looks great. Pricey

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a best controller according to my 12 years old son! I like the look of it. Pricey for sure but Xmas you know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fiance is OBSESSED!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This control gives you so much control over how you game. All the adjustable features make it so much easier to play how you want

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst customer service ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is not about the controller but about the service from best buy. I purchase this controller has an open box excellent condition. My order arrived late and the controller was not in excellent condition, it had marks and scratches all over it and the RB button wasn't responding I took it to my local store to get it replace because I had bought the 2 year warranty and I called customer service and they told I could take it to my store and get it exchange. After arriving at the store they told me they can't replace the item because they dont have any open box to replace it with and they can only refund the item and the warranty only allow replace if there is an open box to replace it with and i would have to call customer service if I want a discount towards getting a new one and I have call customer service over 5 times and transfer over 10 times to be hang up on are told they're sorry there isn't they can do but refund the money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t think upgrading from a series 1 would make my gaming experience very different. I was wrong. This controller is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium controller!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Much better than regular Xbox controller !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this as my main controller has greatly improved my gameplay in Call of Duty Modern Warfare

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Ernie,

      Thank you for sharing how Xbox Elite Wireless Controller Series 2 has given you an edge in Call of Duty: Modern Warfare. We're glad that it's become indispensable for you and hope that you win a lot of matches with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    XBox Elite - great controller

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent controller. Had to buy the extended warranty because our first one broke after a couple years.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Random prolong vibration and stick drift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an issue with the button schemes because it wasnt registering any inputs but it was mainly because of the Steam software and by deleting all inputs i fixed it. However i got a more serious issues and that comes down to the wuality control. The vibration motor on the left side works good but the right side sounds very cheap as if it is hitting some piece of plastic. The hair trigger adjustments makes the trigger sound hollow and cheap. Considering the fact youre paying a premium and receiving a poorly made controller is unacceptable. The quality materials they used on the other hand, is superb. Hands down the best controller on all platforms. But the QC is awful. Im going to get an exchange and see if i am going to encounter anything similar. If i get the same results, ill just get my refund and continue using my Switch Pro controller.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Elite Series 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller will not make you better at the games but if you’re already a great player this is a good investment!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jose,

      Thank you for sharing your thoughts. We are glad that you are enjoying the Xbox Elite 2 Wireless Controller.


      Happy Gaming,
      Katie
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is a beast but it does have things that brake easily get protection with purchase

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    When it works its pretty good.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one cause I was hearing decent things so decided to try it out. Very overpriced and buttons sometimes don't work. Already had to contact microsoft twice and they pretty much told me tough luck thats how it is sometimes.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 2 out of 5 stars

    Ehh...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty bummed out. Heard really good things about this controller, at first it worked great. After about 3 weeks the left joystick click stopped working and the X and B buttons started glitching out. I love the features on it though I just wish it was better quality!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice remote controller for my xbox gaming console

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best control design I’ve seen since the second Gen controllers.

    I would recommend this to a friend