Customer Ratings & Reviews

Ordered the open box with excellent condition twice. The first one was dirty and the USBC cable was missing. The second one had a crack and both thumbsticks were missing.

Left stick doesnt click just a month out of warranty. For the price i would expect these to have a better build. I will try to replace the joystick.

Only rating 1 star because of the proteion plan they offer on this product. Product is great, very good improvement over the 1st generation elite controller. Getting the protection plan on this product is not worth it. Best buy use to have a store in my area and they closed it. I started experiencing controller drift. I called the 1-800-geeksquad and got transferred multiple times just to be told I have to drive 3 hours to use the protection plan.

Purchased on sale received a defective item I know thats not bestbuys fault but when I take the controller back just to exchange for one that actually works they tell me the sale is no longer going on and I would have to pay the difference to get another one

Received controller as an excellent open box. Out of the box it already had stick drift. Everything looked new at opening.

Its was ok but had problems with the trigger lock ended up returning

I got what said excellent condition but when I received the face was vary warn and the left bumper doesn’t work unless u press pretty hard definitely just gunna get a new one next time or maybe a used from amazon they normally do pretty good with there used/refurbished

Needed a pro series controller i was tired of getting batteries and not having the flexibility to change buttons love this controller

[Employee of bestbuy] Bad build quality broke within a year and a half..

This a good controller, much better than the stock versions. Ther bumper buttons will still wear out though.

Awesome product with everything needed for better gaming experience. I would recommend to anyone with Xbox series x to get one asap.

DO NOT BUY! They are advertising the FST-00008 model but what you actually get is the FST-00001 model which is riddled with bugs and issues. Get it from Microsoft directly and BUY the EXTENDED WARRENTY.

I bought 3 of these controllers under the open box-excellent condition. All 3 have been damaged and not working. I picked up 2 of them so you can’t say it was UPS. If it’s not excellent don’t try to sell it as excellent. Super inconvenient.

Unfortunately didnt work. RB button was broken out of the box.

Excellent up until the thumb sticks seize. Coupled with controller drift, I’d recommend buying two normal controllers over one of these.

Unfortunately I would say I love this controller but the left and right bumpers just stopped working. Very frustrating.

I bought it used because it stated just dust but the triggers are messed up and have issues with it sense purchase

New control system is amazing with my xbox and easy to use with many features and looks better than any regular Xbox controller

The best controller for gaming, period. It has great response, great connectivity, totally modular, and just feels great to hold.

If you're buying this for competitive gaming or any sort of precise input gaming, don't. Google "Elite Series 2 issues," this controller has a plethora of issues. If you play any games that require you to press, hold, and release the A button, you'll catch the controller releasing the press while your thumb is holding the button down. (Playing the new tony hawk, I ollie randomly while holding A to go) googled the issue and TONS of people are returning this controller for similar issues.