Customer Ratings & Reviews

Had it for one day. The joy sticks were drifting and sticking. The right joy stick was unresponsive at times. Straight garbage for a controller. Not worth $180.

Terrible customer service lost package. Ask for replacement no update and never shipped

It is an excellent product very compatible with my PC

I had high hopes for a $190 controller. It worked for about 20 days, now having all sorts of issues. Since it’s outside of the 14-day return window, will have to go through Microsoft warranty repair and wait for a new controller to arrive.

Lb button goes bad after a few months of use regular 60$ controller is more reliable already had to return 2 of these and I only like how the middle button changes colors L product

Best product in the market best precision controller

Junk Controller. Worked fine for about a month. Afterwards, would randomly disconnect from my PC, through a wired connection. Now I cannot get it to connect. Would not buy another as replacement.

Right stick has not worked on 3 controllers now...they say it's a defect...

Broken had to return couldn’t get a replacement. Had to go some where else

Bought this controller and like 3 days in the b button stopped working. Best buy was great and replaced it but then it happened again. So I switched back to kbm.

Honestly was not worth the extra money. The triggers did not fit my hands and the feel of the controller was not much better than a standard controller. I returned it and kept my normal one

The controller had mixed reviews online so I decided to give it a shot because the good reviews were really good. The one that I bought was broken in the box which kind of is common among the one star reviews

The ability to add 3 custom button layouts is great

These Xbox controllers have a noticeable amount of latency compared to ps5/ps4 controllers. I only recommend this controller if you do t plan on playing competitively.

The best iteration of the Xbox controller to date.

These are intentionally made to break and best buy does not care about its customers enough to see that and instead set a return date for 30 days knowing they break almost immediately after. Never again.

Delivered with a broken left thumb stick. had to go to the store and exchange it for another one. Condition listed was excellent.

These things are made to be fixed. I'm on my 5th one and the warranty on this one will probably expire before I'm able to send for another replacement. These are too expensive to be this fragile.

Crappy product. The left joystick quit working. Apparently a massive defect. Microsoft finally acknowledged huge issues and extended the warranty, but you have to mail it to them and wait months for a repair. Horrible customer service!

Not worth the extra 120$. The one I bought stopped being seen by my Xbox one as soon as the battery died. Less than a week. Xbox wouldn’t even see it plugged into the USB port. Save the money & just buy a regular one. I’ve also read the suffer the same drift issues as a regular controller. Thumbs down.