Customer Ratings & Reviews
- Model:
- FST-00001
- SKU:
- 10315550
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the product's great overall performance, impressive battery life, and extensive customization options. Users also appreciate its comfortable feel, good weight, and useful paddles, along with comfortable grips. However, concerns are often raised regarding stick drift and the durability of the buttons, with some customers also finding the price a point of hesitation.
This summary was generated by AI based on customer reviews.
garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is half responsive to not responsive at all and it has major delay
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2. Please reach out to Xbox Support to troubleshoot the problem here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Worse then the 1st one
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right bumper stopped working with in a week. Waste of 200$ . In 2 years I’m on my 5th elite controller.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with the right bumper on your new Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we urge you to reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Poor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 controllers and then the L button stop working and only works ones it wants too
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Preorder debacle
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Preordered this expecting to purchase it in November. Went to claim my preorder and it wasn’t available.
No, I would not recommend this to a friendXbox elite series 2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freaking right bunk control stopped working and now I can’t return it are you kidding ????
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty. If it's still within the warranty period, we recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Junk
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken in 9 months. Triggers falling off. Not the quality Microsoft used to put out.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there are issues with the trigger buttons on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. Since you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Analog drift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even last a year. Has analog drift issues. Could use 180 and buy something nicer.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Bad controller
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The build quality is awesome, but it breaks in less than a week, I got 2
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Efrain,
We're sorry there's an issue with your Xbox Elite Series 2 controller. If it's within Best Buy's return period, please exchange for a new one. Otherwise, please reach out to Xbox Support for assistance: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Missing cord and passes
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was missing the cord in one of the paddles did not have the game pass or Xbox Gold
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Clint,
We're sorry that your new Xbox Elite Wireless Controller Series 2 is missing parts. If it's still within Best Buy's return period, we recommend exchanging it for a new one.
Hope that helps,
Chuck
Xbox Customer Care
Big nope
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk didn't work out of the box. Feels nice, works bad
No, I would not recommend this to a friendWaste of money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6m of use, the right bumper is faulty. For the price I expected better quality.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Vince,
We're sorry that there is an issue with the right bumper on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Overpriced rechargeable controller
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Overpriced just for a rechargeable battery...
No, I would not recommend this to a friend- Cons mentioned:Stick drift
stick drift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not the best deal at all. i only use this for rocket league and i normally get a year out of the 30 dollar controllers before they start to stick drift. this waste of money already drifts.
No, I would not recommend this to a friend Elite controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work how it should; geek squad has no idea how to fix it and no one can help me.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. Xbox Support may be able to help! We recommend contacting them for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
xbox controller elite
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its broken and the box is destroyed never buying open box controllers again
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with your Xbox Elite Wireless Controller Series 2. If you haven't done so already, we recommend contacting Best Buy customer service for assistance.
Hope that helps,
Chuck
Xbox Customer Care
Bad Product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in January 20 2022 and went bad in July.
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty sucks and neither Xbox or Best Buy will honer extended warranty purchase
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Rip off
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even last a year! $200 for a plastic piece of garbage. Poor workmanship.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Lorie,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two of these and had to return both because they were both defected.
No, I would not recommend this to a friend- Pros mentioned:Overall performance, Weight
Good controller but SHAME on Microsoft for repairs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice controller. A bit weighty which I liked. You can feel the quality built into the controller. Score is a 4 because it is a really good controller. BUT...there are some issues. From worse to not so bad. Make sure you get the insurance on the controller. I sent my controller into Microsoft for left stick drift. 4 times. Yes, 4 times. Each time I got back a controller in worse condition than the original. I'm not the only one. Also, forget about getting ahold of Microsoft to talk to them about it. They won't. I WILL NEVER BUY A MICROSOFT CONTROLLER AGAIN for this reason. PC USERS: Yes you can change all the buttons to whatever you want. They can also be programmed to shift (button of your choice to act as shift)+(whatever button) but that's it. All the buttons can be programmed that way. But the buttons can only be programmed to whatever buttons are on the controller. So PC users are screwed if you want to set this up as a keyboard short cut. Also, no macros can be set up. So the box tag that says buttons are programmable is slightly misleading for pc users only. Also, no macros PC USERS: Another issue is that you need to buy an xbox controller dongle for pc. The controller acts wonky on some games when using bluetooth on the pc. Would I recommend it? At your own risk. It's a really good controller but pray that nothing breaks on it. Microsoft won't repair it. They'll send you broken ones in place of it.
I would recommend this to a friend