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Customer Ratings & Reviews

$199.99

Customer reviews

Rating 4.4 out of 5 stars with 16941 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers frequently mention the product's great overall performance, impressive battery life, and extensive customization options. Users also appreciate its comfortable feel, good weight, and useful paddles, along with comfortable grips. However, concerns are often raised regarding stick drift and the durability of the buttons, with some customers also finding the price a point of hesitation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 837 Showing 16,721-16,740 of 16,941 reviews
  • Rated 5 out of 5 stars

    Is good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small and i need more time of charge thanks thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gives me the edge in Halo Infinite

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like this controller really helped improve my Kill to Death ratio in Halo. I use the taller thumbstick on the right side. I actually don’t use the back paddle controls as I often accidentally press those back there and it just never works out for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch reaction time and not bad on the eyes! Great price and my children and husband love it! Thank you Best Buy for another fantastic product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elite Series 2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great controller. Built better than the regular wireless

    I would recommend this to a friend
  • Cons mentioned:
    Price, Stick drift

    Rated 1 out of 5 stars

    Stick drift still and issue on a $200 controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this controller based on Xbox claiming they no longer suffer from stick drift. Spent $200 after taxes for a controller—less than two months later it is already suffering from stick drift. Xbox has not solved this issue and we are more than halfway through 2021. Do not waste your money on this controller, I regret it immensely.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're sorry there's an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. We recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Stay Away! You will be disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed this controller for about 3 months. 3 months, thats how long it took for it to fall apart. Microsofts track record of plastic piece of crap controllers has been a problem for years. Sad part is my xbox 360 controllers lasted longer than this $200 monstrosity. Disconnects midgame, trigger pull switch fell off, aux port works intermittently, and analog stick drift in both sticks. Didnt make much of a difference playing games, but the ability to change button mapping and profiles was cool. Customer support is also garbage, good luck getting a replacement after the defective one falls apart. Spent hours on the phone with support just to hear ill get it repaired once i send it in. Im not wasting my time and money to get a box and ship out a three month old defective $200 controller, to have it returned "repaired" and possibly defective within months due to shipping damage or another faulty component. Best buy support is just as useless, just sent me to Microsoft.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox one controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller worked for like a week and then just stop connecting to the Xbox

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New controller!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as good as the original, I just need to add the paddles, and we're good to go! I love the red color, will buy the blue one later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Sequel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and feels great in the hand. Very much improved over the first gen elite, more customization and slight improvements to ergonomics with the grip texture and the textured triggers really up the experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    White controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really goodjfhdidhdhfifbfjfiffhfifjfjfjtjhrjrirj

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice for xbox the grips is really good and the attachments as well only complaint is it didn’t come with paddle buttons

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bur i did come back for elite controller series 2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly the contoller was hand support that i was looking for

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. Havent had it long enough for any real ulissues but used it daily for the olpast month or so

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller.just dissapointed that the extra buttons for the back were not included.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, makes it so convenient for playing games map out the buttons however you want

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had any issues so far love the color way but for sure get warranty just in case based on reviews

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s good but not stellar, gets the job done but you can do better

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    pricey

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good overall, but pricey for an almost all plastic build

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox elite 2 controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great controller with great accessories. Bit expensive for not having hall effect joysticks, but overall very good.

    I would recommend this to a friend
  • Cons mentioned:
    Bumpers

    Rated 1 out of 5 stars

    Junk right out of the box. Cannot connect after u

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft "premium" garbage strikes again. Charged for 3 hours, connected as directed and recognized by Xbox One S Gears 4 special edition. Updated controller (standard on all consoles for initial connection, which also means the console recognized it and connected to it for the update) and that was it. Controller Immediately turned off and would not reconnect. Troubleshooting included Turn of xbox and controller, reconnect usong standard practice. No dice Try the 2 other basic controllers - no problem. Both connected and working perfectly. Dont worry, they were both off when I attempted to connect elite controller again. Still no dice. For $180 this thing shouldn't dookie the bed immediately after the update. Looked for solutions on the web and this seems to be a fairly common problem. Nice job Microsoft. Looks like you guys are taking cues from bethesda and bioware; putting out a product that doesnt work and charging a premium for it. I fell prey to the old elite controller failure (bumpers and grips not lasting 5 days) and got fooled again thinking this might be different. Fool me once, shame on you. Fool me twice.. Shame on me. Never again. Save your $180 and go buy a switch. Xbox games and consoles have been junk for the last year or so with no support and no refunds. Taking back 2 new one X consoles I just bought for the new house as a matter of principal. Going to try out Nintendo and PS4 pro

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that you've had a bad experience with your new Xbox Elite Wireless Controller Series 2. If you still have it, we urge you to reach out to Xbox Support to help troubleshoot the issue here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft