Customer Ratings & Reviews

I bought an open box (excellent condition) elite controller. Right out of the box it had stick drift and thankfully I was able to go back in person and get a new one but this was still a little inconvenient for me.

My Playstation controllers lasted much longer. After two years (just as my protection plan ended), I started getting drift issues with the controller. For the price of this thing, would have expected it to be more durable. When it did work, I liked using it, but that doesn't matter much if the thing is broken.

Off center or shallow button presses will not register. This was present in all three of the controllers I bought. Frustrating if you’re trying to play anything even remotely demanding. Seems like a fundamental design flaw.

Right after my 1 year extended warranty ran out. The controller started having a drift issue. If you Google search this issue, you can see a lot of people have the same problem. They want to charge me $99 to fix this issue. Absolutely ridiculous. I would not recommend buying this controller.

I have owned 1+2 both fell apart within months with thumbsticks messing up or bumpers breaking. paddles stopped working. The things fixed on series 2 at least for me were grips and bumpers. Other than that just be ready to replace the controller and deal with the hassle. I would say this is the best place to buy it with a warranty.

Its great, but because of the fact that i play competitively and want the most in terms of input delay, im going to have to rate it a 2/5 because of the locked 8 ms delay it has compared to a PS4’s 1ms delay response time

I never actually received it and had to keep calling for them to finally give me a refund.

Disappointed at the shoddy attention to quality. New model has a defective left thumb-stick out of the box (neither registers a button press in the accessories “test app” nor a tactile “click” when depressed. I expect far more than this from a product at a “premium” price point.

Ive bought 3 brand new controllers all within a week, every single one has stick drift. Cant play COD without it drifting…

These Controllers do not hold up to being used on a regular basis, even though you pay for the extended warranty. If you return it to Best Buy you loose 70& every time you return it in even if it is only 4 months old. So at this pace you will spend 210$ a year to use the warranty

Please stay away from this controller. I assumed because it was Microsoft brand and a high price it would be durable. To be clear, when it worked I loved it. But that only lasted a couple months. Just google "elite series 2 bumper fix" and you will see how many people have issues with this controller. Light use and I had the same bumper issue. It quickly got so bad that I only use this controller if all my standard xbox controllers are dead. Very disappointing.

This controller is a joke on PC. Constant issues with bluetooth paring. I have to delete and re-add the controller virtually every time I use it. Stick drift in less than a year. Save your money and look elsewhere for your PC gaming needs.

As the title says, does not work in wireless mode with Windows PC. I've spent hours on microsoft forums and Reddit trying workarounds but just can not get this controller to function correctly in wireless mode and it seems to be a common problem with no support from microsoft. Controller works great when plugged in directly and I was really impressed with the physical build quality. Unfortunately there's no way to get it working properly over bluetooth. The closest I can get is an ALMOST functional controller where the "A" button also opens the xbox overlay (making it pretty impossible to actually use for gaming. A few friends bought the non-elite xbox one controllers on the same day, they've had no issues. Unfortunate that microsoft isn't supporting such a beautifully engineered product, but save your money and stick with a standard xbox one controller.

I have had a very bad experience trying to purchase this product, and then an even worse experience trying to use it. It took three attempts to purchase this product, stretching over three weeks. From being misled by a Sales Rep, to an order being sent to the wrong store, to items taking 14 days to deliver, to finally being told there have been several in stock. Now that I am attempting to set up the product, I am unable to do so. Unfortunately, Microsoft doesn't offer any phone or live chat support in this process. I have ended up spending twice as much as I thought on this product and it doesn't even do what it had advertised.

I have had my controller for about 6ish months and the build quality itself is good, but right after buying I had watched a video about it and herd about the RB LB problems and at first it was fine then about a month month and a half ago the RB started going unresponsive and it just got to the point a few days ago that it completely stoped working and i play games like fortnite and COD so the RB is necessary and the fact that it doesn’t work and is a problem that is extremely common to come right out of the box is sad dont waste your money buy a SCUF there better or if you want to use one from micrsoft buy a normal controller for 50 buck PLEASE DONT MAKE THE SAME MISTAKE I MADE

Easily the worst item I’ve ever purchased. The first one came with stick drift and the second one has an issue where it mistakes the A button for the xbox button. Which literally makes playing a game an impossibility. Just don’t do it, thank me later.

I bought an elite controller, it's bluetooth pairing stopped working after about 1.5 years. Since the warranty is one year only, Microsoft website gave me an option to order a replacement with a charge. I took that option. I received replacement in few days, but it was a refurbished controller, not a new one, which is not what I was expecting. While placing the order I was never told that it's going to be a refurbished controller. I called their customer service and told that I do no want to use a refurbished controller, and would like to return it for a refund. They kept bouncing me over phone calls for about 2.5 hrs (over 3 days) and finally said that they can't take the return. This is so low for a brand like Xbox.

I have 2 series 1, both with the Scuf grips and thumb sticks. Had the thumb stick looseness that many also had. Thought that I’d give series 2 a go. The adjustable tension is ok, and the extra setting for the triggers was nice. Controller will not turn on after 4 months of sporadic use. Going to try sending it back to Microsoft for repair.

I ordered this in an open box, Excellent condition. The controller was disgusting and had the B key sticking. I brought it back to the store and exchange it for another excellent condition. This time it was even more disgusting, I don’t believe they review them on return at all.

No wall plug..... USB- C.... Xbox 1 & Xbox Series X = No USB-C...