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Customer Ratings & Reviews

$199.79

Customer reviews

Rating 4.4 out of 5 stars with 16978 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are pleased with the product's great overall performance, impressive battery life, and extensive customization options. They also frequently praise its comfortable grip, good weight, and responsive feel. However, a significant number of customers have reported issues with stick drift developing quickly and concerns regarding the durability of the buttons, including the bumpers. Despite some initial hesitation about the price, the positive attributes like its overall comfort and useful paddles generally contribute to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 768 Showing 15,341-15,360 of 16,978 reviews
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Many issues out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left trigger immediately did not work out of the box. Stick drift makes the menu completely unusable.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, we recommend contacting Xbox Support for assistance under its 90-day limited manufacturer's warranty from Microsoft here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    I wanted it so bad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Im writting this the same day I ended up picking it up from the store which for whatever reason was only getting sold at a best buy 50 miles away and they didnt do shipping... Cons... #1 the Hair Trigger Lock Slider is placed right where my middle finger would be making it feel a bit weird #2 The A and B buttons werent always registering, at first I didnt think much of it I honestly thought I didnt press them correctly or something but as I started playing COD it became too noticeable and I went into the Xbox Accessories Test Mode on my Series X and there was when I saw that indeed the Elite 2 controller wasnt registering the A and B correctly, Id say it only successfully registered about 80% of the time and thats a NO GO! A huge disappointment! I waiting so long cuz its always selling out and when I did actually get it it turns out to be defected. I love Xbox, I know these things happen but it just sucks when they happen to you! Im going to have to return this controller and wait again until they restock! I just hope I dont have to travel 50 miles again just to get one! Sadly I have to give a 1 Star review right now but once I get my hands on another one Ill write a updated review

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Alex,

      We're very sorry that there are issues with your Xbox Elite Wireless Controller Series 2. If you'd rather not wait for a restock to exchange it at Best Buy, we recommend contacting our team at Xbox Support for assistance under its manufacturer warranty here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Cheap quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible quality. This controller cost way to much for it to break after a month of use. Microsoft do better and stop the money grab. If you do buy this terrible controller, buy it with geek squad protection or you will be sorry. PlayStation controllers last years without messing up like these. I stop buying the regular controllers because I thought these would be better, it’s not. They won’t crack if they fall of the table, but the issue is game play. All I play is Madden and CoD. A lot of hit sticks and running. After a month the controllers will lag and die while playing or you see the screen move while you are not moving it. Most of the time after a hit stick tackle my controller dies and I have to power back on while in the middle of a game. In the past, I thought I was having issues because I didn’t keep them updated, that’s not it. The current one I have is updated weekly and I still have the same issue. I don’t think I will be wasting my money on these anymore. I will try other brands.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great controller with many issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the controller is excellent, there are many problems with it when it is connected to the PC through Bluetooth, it causes every game to lag badly. Additionally, the volume fluctuates on its own. Same outcome after trying it on three separate PCs. No luck after updating the controller. It only functions properly when linked through USB.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right bumper button does not work since the moment I brought it home. Addicted to gaming so I kept it and I use the paddles instead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller feels really good and the extra buttons are a cool add on but not needed i notice i dont really y

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Can’t find a good controller

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work good first time I used it but after that it was all downhill. Worst doesn’t charge right, I have to leave in order to play, because it turns off, and sometimes disconnects while playing mid game . Plus right thumb stick gets stuck

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great controller, but not extended life.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great controller, but it wears out just as soon as one of the regular game controllers. So if you want to spend the money, at least buy the protection plan.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sean,

      We're sorry if there's an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    XBOX Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son got this for Christmas and 100% loves it!! He like the paddles and all the features that come with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good controller for those light of hand

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent response time in the controller. terrible on the durability. Was broken within a month of buying.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best gaming controller

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother freaked with this controller! Easy to use and the new colors are a plus! Best works with xbox one

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drift issues. Battery life on this one not nearly as good as first one.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

    would not recommend for certain gamers

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Honestly if you’re just playing elden ring or something I would just get a normal controller. I can see the advantage if you’re playing race games or call of duty though

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure what to do with this now.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was on clearance. Open box or something The right bumber doesn't always work and i tried to go through Microsoft but they said the 1 year warranty was already up on it and bestbuy said even though it open box or clearance marked it would still have that warrenty it hasnt even been a year and now i have a broken controller.if your going to buy one get it new.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Breaks easy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this controller thinking it would last me for a long time but after 5 months of having the controller the LB button stopped working correctly. Controller has never seen a kids hand or been dropped. I would save your money and just buy a SCUFF controller. Other than the LB button messed up its a great controller and easy to use and feels great in your hands but will not last you 6 months. My original controllers have lasted me 4 years no problems. You would think a $200 controller would last way longer than a $60 one.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Shane,

      We're sorry that there's an issue with the LB button on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Ok controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build quality is not that great, make sure you get an warranty with this thing, it will break on you in some shape or way. I like the first elite controller compare to this model

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jake,

      We're sorry if there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like it has much i don’t know I feel that it don’t last me as long the black elite 2

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nit reliable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sticks started drift after 3 months of usage, not really a good use of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse and worse

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even microsofts more customizable so called elite controller has issues where it will just stop controlling things. Not worth the money unless you already know how to take apart and fix

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Buyer beware - broken controllers out of box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had exchange this twice due to stick drift issues and once due to a face button issue. Currently on my 4th which is working acceptably for a $150+ controller. Ridiculous a multi billion dollar company can release such a trash product with no consequences. It honestly needs to be taken off the market and fixed.

    No, I would not recommend this to a friend