Black Friday in JulyEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$199.79

Customer reviews

Rating 4.4 out of 5 stars with 16984 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the product's great overall performance, impressive battery life, and extensive customization options. They also frequently praise its comfortable grip, good weight, and responsive feel. However, a significant number of customers have reported issues with stick drift developing quickly and concerns regarding the durability of the buttons, including the bumpers. Despite some initial hesitation about the price, the positive attributes like its overall comfort and useful paddles generally contribute to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 784 Showing 15,661-15,680 of 16,984 reviews
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Take caution when buying

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers are great when they work. On the other hand, they wear out and break pretty easily which is the downside. The Geek Squad protection is a must have when purchasing this product, unfortunately.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Overpriced Brick

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my 2nd series 2 elite controller. Returned the 1st with geek squad replacement due to buttons going bad. LB already out on replacement. Will send to Microsoft for repair but then selling. Not messing with this expensive brick anymore.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Open box controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I got one of the open box deals and picked Excellent out of the good fair excellent nothing supposed to be missing pretty much new got it opened it up right away it’s missing the pedals no charging cord looked like someone got finished eating and using the controller crumbs in the case and oh the front left bumper was broke whoever excepted that return needs a talkin too

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I wouldn’t waste your money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left stick drift and RB not registering within a week. I only bought the controller because it was on sale. If you’re gaming on Xbox just buy a battlebeaver instead. It’s worth the wait. If you’re on PC the ps5 controller is the best.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't come out good the first time, joysticks had major drift. Had to return for another one. So far so good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t buy if you’re wanting everything included

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to exchange because for whatever reason the back paddles weren’t included so that’s an L. I get like all the extra thumb sticks and stuff but no paddles?!? Really Microsoft

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 month of use this controller no longer functions properly. The thumbsticks stick and make ALL games unusable and neither Xbox or Best Buy will take it back. I could have purchased two controllers for the price of this and will do so next time. If you are going to buy this MAKE SURE that you get the coverage so it can be replaced, I guess the joke is on me for assuming a $150 controller would work longer than 1 month.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    too expensive

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the series 1 better. too expensive for the left stick to malfunction within a couple months

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Sad experience

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not delivered with all parts listed. Was listed in excellent condition but buttons weren't functional in addition to missing parts as stated.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Controller was never working correctly

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller wasn’t working the correct way I went to exchange it they said I was one day too late but the controller is now just gonna waste on the dresser

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You’re gonna want the warranty.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had my controller for a little under two years and with the first year the right bumper stopped responding soon after the left. Good thing I can reconfigure the layout and use the paddles. NOPE! Those broke too! I take good care of my equipment and to have that many faults in that sort of a time is unacceptable! Don’t buy this without the warranty! You’re gonna need it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I would skip this one

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pay way extra money for an xbox controller only for it to get stick drift even quicker than the regular. I will just stick to the original controller and throw on a replacement plan and game happy as can be

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bumpers

    Rated 1 out of 5 stars

    Unfortunately not long-lasting for competitive.

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m on my fifth or sixth model by now. It doesn’t hold up to playing competitively. The dead zones will rise, and bumpers will begin to fail resulting in double or non-existent presses.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked alright for almost a month, then broke down. The button on left is but functional.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Reina,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Unmatched Performance & Comfort

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Microsoft Elite Series 2 Core Wireless Controller in red, and I couldn’t be happier with my choice! This controller is a game-changer for anyone serious about their gaming experience. Here’s why I’m giving it five stars: Design and Comfort The sleek red and black design is not only visually stunning but also feels premium in your hands. The ergonomic design and textured grips make it incredibly comfortable to use, even during marathon gaming sessions. The adjustable tension thumbsticks and custom profile options have taken my gameplay to the next level, allowing for precise and responsive control. Performance and Customization This controller excels in performance. The remappable buttons and adjustable trigger sensitivity offer a level of customization that is unparalleled. I love being able to tailor the controller to my exact preferences, which has significantly improved my gameplay across different genres. The 40-hour battery life is fantastic, and the built-in rechargeable battery means I no longer have to deal with disposable batteries. Versatility and Connectivity The compatibility with Xbox Series X, Xbox Series S, Xbox One, and Windows PCs is a huge plus. I can seamlessly switch between my console and PC without any hassle. The wireless connectivity is rock solid, with no noticeable input lag, providing a smooth and immersive gaming experience. Overall Value While the price is on the higher side, the quality and features of the Elite Series 2 Core justify the investment. The durability and build quality are evident from the moment you hold it, and the positive impact on my gaming performance makes it worth every penny. In conclusion, the Microsoft Elite Series 2 Core Wireless Controller has exceeded all my expectations. It’s a top-tier controller that offers comfort, customization, and outstanding performance. If you’re serious about gaming, this controller is a must-have. Five stars all the way!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stick drift out the box

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall its not a bad controller love the paddle placement,but the quality has remained stagnant over the years. Get a scuff or a battle beaver tbh

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bumpers

    Rated 1 out of 5 stars

    Terrible

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful product. Bumpers would stop working after a couple weeks. Double clicking for the bumpers was biggest issue.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    JUNK!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this OVER priced controller for 7 months and the left thumb stick has already broken. The buttons are not always responsive and stick. Do yourself a favor and don't buy this garbage!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Rethink Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think its a quality controller. One of the buttons "sticks" when you press it. It happened right out of the box, so that was discouraging. Best Buy offers geek squad but they say I have to get it looked at but our city is landlocked and I can't travel to a local best buy. Pretty discouraging on both ends. Poor product and poor service.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Junk, don't buy open box from Best Buy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have barely had this controller, never dropped, I take perfect care of my items. Already the buttons don't work. Of course Best Buy is just sending me to Microsoft to get it taken care of. I will no longer purchase from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Heather,

      We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend contacting Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft