Customer Ratings & Reviews

Do not buy this controller without the Best Buy warranty. The only elite thing about it is the amount of stick drift it has. This is the biggest piece of crap that Microsoft sells. I regret this purchase so badly. Microsoft even knows this is an issue. They will repair it but you have to jump through hoops and go through a lengthy process. It’s to the point that you just want to give up because of how tedious it is in order to fill out a warranty claim for it. I will never buy another controller from Microsoft.

One of the button pads and joysticks was missing, one of the paddles doesn’t work, right bumper stopped working after 2 1/2 weeks and was told you guys can’t do anything about it and to contact Microsoft. I feel like it’s pretty unprofessional to say there’s nothing you can do about it when the controller didn’t even come in as described. Very upset about this whole experience.

i ordered a fst00008 elite series 2 controller as shown in item listing they sent me a fst00001 controller not what i ordered got stick drift within 3 weeks since that was past return deadline had to send to microsoft this is after gave me regular xbox controller return credit for my elite series 1 controller 15 dollars will never buy from best buy again

It's alright not much different then the regular Xbox controller for the price it could be of better quality

Piece of junk, will get stick drift and be unusable within a few months. You can use the warranty but they will send you another refurbished piece of junk after you send them back the original, so you will wait for a month or longer to get another one that gets the same problem. For 180 dollars you might as well just 6 knockoffs.

Santa brought this controller for my son. It is now less than 8 months later and one of the buttons on the controller doesn't work. While he liked the controller, that is a crazy amount of $$ to spend to have it work for only 8 months. He took good care of it, so the issue was not due to the way he handled it. No repairs available and it is not under warranty (90 days!? You have got to be kidding me!) $180 of trash. For that much $$ I would have expected more. Very disappointed!

One positive star for adjustable tension . Ive had to exchange this controller 4 times i get the store warranty all the time butI’m tired of it failing all the time this time within a monthe back button not responding beforehand it was the RB stick drift like crazy at least you can fix the stick drift

Levers make ghost moves and I don’t see a way to fix it.

Controller defects came in only about 2 months into buying it. I am currently returning my controller to Microsoft for a replacement because of defective left and right bumpers. Others have the same issue and Microsoft actually extended the warranty from 90 days to 1 year for this very reason!

Lasted 2 yrs and 2 months. My last elite series 1 I went through like 8 in 2 years. Not a lot of confidence in the elite series. I’d go scuf if it was rechargeable.

Great look, but poor product. Pretty heavy for a gaming controller and the pieces tend to fall apart after a while. Buttons get stuck easy and definitely not worth the money. Don't waste your money on this.

This controller is by far worse than the standard controllers for both the Xbox one and series S/X. Mine had horrible right stick drift after using it for about a week, a problem that I have yet to experience on the standard series X controller. You don’t have to look very far to find people complaining of many other serious quality issues with this controller. For example there’s a problem with the glue that holds the bump stops for the triggers failing and causing the bump stop to slip out of place which results in the trigger sticking when it’s fully pressed. Some have also experienced the issue of the joysticks occasionally sticking at max travel. Lots of complaints of the buttons sometimes not registering input as well as a standard controller does, which I also experienced. Overall, this controller is undeniably of poor quality and clearly a way for Microsoft to get more money out of people who just want a controller that’s better quality than the regular one.

Controller is excellent. The purpose of the low rating is the lifespan of the item. The controller is plagued by a number of hardware issues that once any one of them present themselves the excellent piece of hardware drops to poor very quickly. Having gone through a dead left bumper, dying right bumper, stuck right trigger and a drifting right stick this once excellent piece of equipment is no longer usable.

Its great like the feeling that it has and the grip i l know its not for everyone but its cool

After 6 months of ownership, LB button stopped working. Good controller, but not made to last. Stick to cheaper controllers.

I bought an open box (excellent condition) elite controller. Right out of the box it had stick drift and thankfully I was able to go back in person and get a new one but this was still a little inconvenient for me.

My Playstation controllers lasted much longer. After two years (just as my protection plan ended), I started getting drift issues with the controller. For the price of this thing, would have expected it to be more durable. When it did work, I liked using it, but that doesn't matter much if the thing is broken.

Off center or shallow button presses will not register. This was present in all three of the controllers I bought. Frustrating if you’re trying to play anything even remotely demanding. Seems like a fundamental design flaw.

Right after my 1 year extended warranty ran out. The controller started having a drift issue. If you Google search this issue, you can see a lot of people have the same problem. They want to charge me $99 to fix this issue. Absolutely ridiculous. I would not recommend buying this controller.

I have owned 1+2 both fell apart within months with thumbsticks messing up or bumpers breaking. paddles stopped working. The things fixed on series 2 at least for me were grips and bumpers. Other than that just be ready to replace the controller and deal with the hassle. I would say this is the best place to buy it with a warranty.