Customer Ratings & Reviews

So let's address the elite series 2 controller. It does what it should... when there's not issues. It feels great and heck even wanted me to change the thumb sticks. Never thought I'd do that & can see why the underside paddles are great to use. Those things are what make this controller THE CONTROLLER! (3 stars). HOWEVER there SHOULD BE A RECALL! brand new out of the box the A button has a dead zone, if pushed in a way it becomes obvious. I did the swab of a normal controller & noticed at any pushed angle of the button it stilled worked. Not with the series 2 controller though. If I didn't want to blow $200 I'd rip it apart to fix it myself. But it's almost as if the button doesn't line up with the logic board inside the controller when pushed at some angles. Which should never happen, should still work like the cheaper controllers. That's a major failure on Microsoft's part. If it was not for that everything else worked fine, no issues. The joy sticks are cool you can swab out sticks & tune the stiffness or loosen them with provided key. Switch d-pads, etc. You can read the specs. The other picky thing which I can see past is the top grips are a little too much, I personally started getting sweaty palms after one round in a shooter and then the controller almost has this slight sticky feel when warm from just holding it. But it quickly goes away if you air it out between rounds. Wasn't enough to not keep the controller more so than the A button not working. Would love to give this a 5 stars for the product. if it had no known issues, this would be the greatest controller. @ $180 Microsoft your products shouldn't have issues right out from the box. I gave this 3 because it is worth tuning and resolving the small issues for an amazing product that it could be. Now I'm keeping mine, unless it's a total lost after services fail to resolve the issues for me. I've got until May 15th or 18th (got it mailed). Bought this on the 15th from Best Buy, can return & still get the money back. We're talking a defect on Microsoft's behalf not Best Buy. I've got options in services via geek squad or Microsoft's 90 day warranty. Geek squad protection is worth getting on this. Because let's say there wasn't issues and after a year the button and stick got worn out from use. Geek squad will fix or replace the controller. so $40 to keep that $180 feel or in this mess save from owning another $180. GET the 2 year coverage. I normally don't but I knew about the issues other people where having & planned for it. Other than that Best Buy was a total win this time. During this COVID-19 mess they still got my package in the two day window. Great job BB & postal services. I waited until getting my product in the mail before getting the geek squad protection. Only had to make a simple phone call and give my order # and boom the protection was added on, no hassle. Go to any Best Buy for repairs or services. Great! Will be needing it, as it looks. The employees I talked to via the phone or live chat on site. Informative and helpful & knew about the bugs on the controllers, lol must be getting returns on them. I'd give Best buy a solid 5 stars in services. Which impressed me normally it's about eh, they tried. Conclusion: The controller isn't a magical device that makes you a greater gamer but is a NICE controller to own... when it's working that is. That's what's so annoying you want it to be the greatest controller which hopefully Microsoft does too. If you are wanting to buy this WAIT. Allow time for Microsoft to hopefully fix these problems before you buy one and get stuck seeking help to have it fixed yourself. If you manage to get one now, there is limited stock. Get the 2 year coverage, so your not out $200 or more in service repairs & reshipping costs. Hopefully Microsoft comes through and replacement controllers come out. Other than that return them don't waste the money. Like I said I'm only giving it until my return window period.

Works perfectly with no issues. Definitely more of a heavy duty controller with more response.

Absolutely love this controller. I use it for my Xbox but I also use it for CODM on my iPhone, It's a game changer for that game. it has a good feel to it the paddles are in a good area and they are easy to use. I would tell anyone to pick this up if you can it's worth it.

Great controller but after heavy use buttons can get soft to push along with paddles and stick drift is very common, would definitely purchase the protection plan when pirchasing any controller or heavily used items

Hardware - 5/5 Software - 3/5 Would have been an easy 5/5 overall but the software for windows pc is so lackluster. You have extra buttons on the back of the controller but you cant map them to anything other than standard controller buttons. Even on xbox you can make them open apps or toggle mic etc. Makes no sense they wouldnt expand that functionality on the pc with hot keys or mouse clicks etc. The whole reason i bought it was to use the back buttons for discord push to talk and mute/deafen buttons so when i play games using the controller i dont have to push a button on my keyboard while holding onto the controller. I did eventually get it to work but i had to buy a 3rd party app to do it because microsoft has limited the functionality of what could be super useful macro keys or programmable buttons. Quality is solid and the adustments to thumbsticks and triggers are well designed.

Dont get me wrong, I LOVE this controller… although ive owned two of these and the left bumper is almost guarenteed to start sticking and not taking input. Forcing you to use your paddles as bumpers. Otherwise build quality is pretty good d pad and joysticks very responsive and adjustble triggers are a must. Just watch out for this flaw and be prepared for specificlly the left bumper to fail because it only takes just long enough fir it to get out of warranty.

Upgraded from standard controller. There is a noticeable difference. I don't know if its wort almost double the price. If you find it on sale for 109.99 then I would say its worth it.

Very nice controller and a great value compared to standers controller. I was experiencing a lot of stick drift with standard controller and so far this has proven to be more durable and the battery last a long time.

It is great controller, very comfortable, build quality is outstanding, customization is fantastic, but the most important for me - battery life is super. It is expensive - but from my point of view totally worth it.

I cannot quite believe the cost of this controller, BUT, the ability to customize everything about it is phenomenal. My gaming has vastly improved because of it due to the back paddles allowing me to perform multiple tasks at once. Feels good and heavy in the hand plus it comes with a case that lets you charge whilst it is in there.

Straight out of the box controller had massive stick drift. Both thumb sticks have serious drift and has been an issue the entire time I have owned. Did not have this issue with previous gen. Had high hopes but unfortunately this controller is not a home run, single at best.

Great controller, I had the old gen, and this lives up to its hype. I love it,

Great controller. It feels much better than a regular option.

Excellent controller that is well worth the higher price.

I love this controller I’ve had it for a few years now but I’ve had to come get it fixed or switch because the bumpers or buttons stop working , the stick drift after a year and the plastic peels off, but before all those happen it’s a good controller just wish it’s issues that’s known were fixed or something

Great controller will buy again if it does not work.

Its a good controller if you want back paddles you have to get the kit but it comes with a case so thats decent all in all its a good controller and best buy has good service

This Xbox elite controller is so cool. I like the color blue on it and is made out of good quality. I like the rubber grip and it gives a good gaming experience.

Costly but worth every penny. I had purchased the original version and after about a year and a half. The left bumper broke. If I had a regular controller and used it daily I would be lucky if it would last half the time. It feels better and the new version even comes with a convenient rechargable battery pack that you can charge while it is in the storage case.

The best controller on the gaming market hands down.