Customer Ratings & Reviews
- Model:
- FST-00001
- SKU:
- 11401794
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the product's great overall performance, impressive battery life, and extensive customization options. Users also appreciate its comfortable feel, good weight, and useful paddles, along with comfortable grips. However, concerns are often raised regarding stick drift and the durability of the buttons, with some customers also finding the price a point of hesitation.
This summary was generated by AI based on customer reviews.
Xbox pro controller
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually broke the joystick on this controller within the first 20 minutes.
No, I would not recommend this to a friendDISAPPOINTED, NOT RECOMMENDING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE FIRST PURCHASED HAD AN ISSUE ONLY AFTER 2 WEEKS, THE RIGHT BUMPER IS SLUGGISH AND MOST OFTEN NOT RESPONSIVE. I WAS EXPECTING THAT THIS IS A BETTER CONTROLLER BUT FAILED.. MAKE SURE YOU BUY GEEK SQUAD ADDITIONAL 2 YEARS PROTECTION WHEN BUYING THIS, I DONT KNOW WHEN THE REPLACEMENT I GOT WILL BE DEFECTIVE AGAIN. XBOX NEEDS TO STEP UP ON THIS AS THIS IS THEIR PREMIER CONTROLLER.
No, I would not recommend this to a friendEnjoys it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Husband really enjoys this controller. He likes that you can program the buttons and has more versatility.
I would recommend this to a friendPoor Quality! - Do not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this controller in December 2019 and by June 2020 the RB button stopped working (two weeks after the manufactures warranty expired). For the price I paid, I expected this controller to last longer. On top of that I am unable to use my Geek Squad Protection Plan because my local store is closed and they aren't allowing appointments or drop offs for repairs.
No, I would not recommend this to a friend- Cons mentioned:Stick drift
Microsoft cheaps out on a high-end product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brakes all the time. I gave up trying to replace it. Just bought a Scuf controller instead.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Paddle issues, Microsoft knows but hasn’t fixed ye
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The paddles will stick after short use. Microsoft has acknowledged there is an issue but hasn’t come up with a fix yet. Bought the extended warranty from Worstbuy and they said we should hold on to the controller until Microsoft fixes the issue and then come back and get another one on the extended warranty. Great for Best Buy cause now you loose the warranty and will have to purchase a new ex-warranty for the replacement. Best Buy wins. You lose.
No, I would not recommend this to a friendBluetooth to PC does not work properly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fact i have to buy windows wireless adapter makes this thing halfway useless
No, I would not recommend this to a friendGaming time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband loves his Christmas present and would recommend it to any gamer that wants to be an amazing player.
I would recommend this to a friendGreat buttons
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far, works great. Soft buttons, just as long as you don't drop it.
I would recommend this to a friendStick drift after 3 days!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I was hoping that all the bad reviews were old and they had fixed the problems. Well after 3 short lived days my right thumb stick already has stick drift. Absolutely ridiculous! Come on Microsoft get it together with these elite controllers.
No, I would not recommend this to a friendWay to expensive.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's super well made, but it functions the same just adds some extra paddle switchs.
I would recommend this to a friend2/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thumb sticks have terrible stick drift right out of the box. And randomly turns off mid game first initial start of the console only, if you click the right thumb stick in too many times while pressing other buttons. But can be fixed by plugging it in and unplugging the controller. (Very strange).
No, I would not recommend this to a friendToo much money for build quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please controllers are built like trash if you drop them from 2 in they start to break. Build quality is awful
No, I would not recommend this to a friendBad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work, bad right controller. Then returned for exchange with warranty and was told I had Purchase a new one.
No, I would not recommend this to a friendCan't use my Warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this controller with a warranty for about a year and a half now, and it has been out of stock for nearly the past 7 months, it came back into stock for like a week but then it was out again. Meanwhile other stores like Microsoft and Target have had it consistently in stock for the past 2 years. So annoying! The reason this matters is because my left stick has gotten a drift and is now unusable after just a month of receiving it!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Adam,
We're sorry that there's an issue with your Xbox Elite Wireless Controller. This is the Elite Series 2 controller that was released in November 2019 so it's possible that you have the first generation Elite controller, which has since been discontinued at Best Buy. We suggest reaching out to Best Buy directly for information on how to fulfill your extended warranty with them.
Hope that helps,
Chuck
Xbox Customer Care
- Pros mentioned:Battery life, Overall performanceCons mentioned:Stick drift
Elit2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So the controller is good has good battery life the only down side i see is after ha eing it a whiel it does get stick drift
I would recommend this to a friend - Cons mentioned:A button
A button gets stuck in right out of box.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just opened my elite controller and the A button stays stuck in when I press it most times.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey John,
We're sorry that there's an issue with the A button on your Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:Button quality
Dissatisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not worth the money! The button broke after having the controller less than a month!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Denise,
We're sorry that there is an issue with your Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we suggest exchanging it for a new one. Otherwise, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:A button
High price for poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow 1 month of light use and the A button, LB button double click. Right stick drift.......
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. Since you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price at all.. Joysticks go bad very quickly and are very loss to begin with.. I wouldn't recommend this product..
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Brad,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care