Customer Ratings & Reviews

These things are made to be fixed. I'm on my 5th one and the warranty on this one will probably expire before I'm able to send for another replacement. These are too expensive to be this fragile.

Crappy product. The left joystick quit working. Apparently a massive defect. Microsoft finally acknowledged huge issues and extended the warranty, but you have to mail it to them and wait months for a repair. Horrible customer service!

Not worth the extra 120$. The one I bought stopped being seen by my Xbox one as soon as the battery died. Less than a week. Xbox wouldn’t even see it plugged into the USB port. Save the money & just buy a regular one. I’ve also read the suffer the same drift issues as a regular controller. Thumbs down.

My controller started having bumper issues and would double register or not register. The switches on the back for the triggers also broke very easily. I sent it back to Microsoft for a replacement and the exact same thing happened again for the 2nd time. Would not recommend

I’ve had the controller for a little over a week and I noticed that the right stick has drift which was supposed to have been fixed in the prior Series 1 but somehow Microsoft did not care to fix this problem. Waste of $180, please do not buy this Scuff controller you will regret it after a couple hours.

It have a little response compared to the original xbox controller maybe by a fraction of second but is there also is the second i have first one the right trigger stop working out of the blue after 3 days

After 3 months, thebleft thumbstick already has drift upwards and pressing up in menus only works about 10% of the time. Of course it's 2 weeks past warranty and breaks, guess I'll look into buying a scuf

This controller WILL break. After 4 returns I finally just took a store credit and put that towards the new turtle beach controller, hopefully it’s better

Right joy stick is already starting to stick to the right side

This controller has a ton of potential but poor quality control holds it back.

This product doesn't even have a 1 year warranty, 90 days and then you're on your own for another 100$ to have them send you a refurb. Don't get duped for $180 not worth it. At least give a 1 year warranty with your product Microsoft.

Spent $220 on this controller plus the protection plan. Left joystick gave out 3 months in. Can't use product replacement with zero stock available since a long time ago. Tried shopping open box for now only to have that order immediately cancelled. The listing is there but it's not actually available.

There was a dent in the controller, and there were crumbs in the case. This is my second negative experience with Best buy open box, do not recommend.

Sucks. Microsoft controller keep disconnecting during critical battles. Not all the time, but enough for me to upgrade to a ps5.

the Y button on the controller does not input correctly, making this my 2nd faulty controller i got since launch. The previous lost its clicking on the right joystick and left bumper broke on it. I'm returning this hoping to get a Scuf controller that's better. DO NOT RECOMMEND BUYING

The controller itself is awesome, but i was supposed to get next day delivery. It was then rescheduled for 2 weeks later. Not happy with best buy.

Good controller if you already own an elite and have the bumpers/thumb sticks However the bumper issue STILL exists with these controllers and not even two months after purchase, the left bumper maybe works half the time Immensely disappointed in Microsoft’s inability to figure this problem out.

Two controllers, both with massive dead zones right out of the box. Stock controllers have less dead zone. It is not worth the money since Microsoft could care less about the issue.

Poor quality remote. Expensive remote overrated seriously

The controller turns off during intense sections. When I tighten my grip it turns the controller off during play.