Customer Ratings & Reviews
- Model:
- FST-00001
- SKU:
- 11401794
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the product's great overall performance, impressive battery life, and extensive customization options. Users also appreciate its comfortable feel, good weight, and useful paddles, along with comfortable grips. However, concerns are often raised regarding stick drift and the durability of the buttons, with some customers also finding the price a point of hesitation.
This summary was generated by AI based on customer reviews.
Xbox controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller was sold open box ended up not working properly .
No, I would not recommend this to a friendWorthless…sad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 months…THATS IT! $169 and it quick working! Past time to return it says….RIDICULOUS. So mad
No, I would not recommend this to a friendInaccurate magnetic sticks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The magnetic sticks make the controller very inaccurate for FPS games. Would not recommend, stick to buying a Scuf for the same price.
No, I would not recommend this to a friendDon't buy it if your first version fell apart, V2
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke apart JUST like the first one, warranty is horrible. I've purchased BOTH version 1 and 2 of this control and I am disappointed in Microsoft.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Eddie,
We're sorry there's an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Bad buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right analog stick lasted one month no longer responsive to stick click very dissappointed in this product .
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Zach,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Less than 30 days.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve used it since 12/25 and it’s 1/17 and not working. It was a great controller while it lasted.
No, I would not recommend this to a friendWish they worked longer than 6 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 months of gameplay and the left stick drifts and doesn’t respond to presses. Second elite controller with drift and stick issues. Terrible product.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there is an issue with the left thumbstick on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. Please contact our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Don't buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They need to fix the sticks Microsoft must have had a faulty blueprint
No, I would not recommend this to a friendLeft stick quit working after 5 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left stick stopped working after 5 months with minimal use. Microsoft won't fix it because it only has a 90 day warranty, even though this is a known issue.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Clay,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. To ensure the satisfaction of our customers, we are extending the warranty coverage period on Elite Series 2 Controllers from 90 days to 1 year from the date of purchase.
This extension will apply retroactively for Elite Series 2 Controllers sold to date. If you incurred repair costs to service your Elite Series 2 controller, you will be issued a refund by Microsoft before October 31, 2020.
If you have any questions, please contact Microsoft Support here: https://support.microsoft.com/en-us/contact/virtual-agent/?flowId=smc-contactus&partnerId=smc&referrer=support.microsoft.com
Hope that helps,
Chuck
Xbox Customer Care
Disappointed in this product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very bad, I had so much hope in the Gen 2 because my Gen 1 works to date, but I have had nothing but problems since I bought this product.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. The warranty period has recently been extended from 90 days to one year, so we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Came broken out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left stick was defective as well as the left trigger
No, I would not recommend this to a friendBuy the extended warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 2 weeks. Didnt buy the extended warranty so it trash
No, I would not recommend this to a friend
Elite controller review
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] horrible, buttons are in an awkward spot and breaks easily
No, I would not recommend this to a friendPoor quality control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came out of the box with the d-pad lopsided. More than one I got came this way.
No, I would not recommend this to a friendBattery disappointment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About 3 months after purchase controller will not hold a charge. Very disappointing considering the cost. Would not recommend.
No, I would not recommend this to a friendOpen Box Buyer Beware!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never purchase another open box item from Best Buy! I purchased Microsoft - Elite Series 2 Core Wireless Controller for Xbox One, Xbox Series X, and Xbox Series S - White in the open box EXCELLENT. The item came without any accessories. When I called Best Buy's customer service I was told I couldn't return the item I would have to go to the store and when you purchase open box items there is no guarantee all the accessories will be included! However if you check on the website it states that in EXCELLENT condition all accessories are included. Clearly they don't honor what they state. I now have to waste gas money driving back and forth to the closest store. Buying the open box didn't actually save me any money. I expected better quality from Best Buy.
No, I would not recommend this to a friendQuality not as good as series one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped it one time and L3 broke. The analog sticks from the series one controllers also offered better options.
No, I would not recommend this to a friendUseless in 90 days
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Joy stick no longer works after just 3 months. It's really unfortunate I cannot get a refund for such a poorly made product.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Was not Brand New
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not brand new. I was sent a previously used controller. Box sticker seal was broken. Controller inside had visible dirtiness and usage.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that your Xbox Elite Wireless Controller Series 2 hasn't met expectations. If you haven't done so already, we recommend exchanging it for a new one through Best Buy.
Hope that helps,
Chuck
Xbox Customer Care
Excellent Condtion??
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing the charge cord, thumb sticks wont charge.
No, I would not recommend this to a friend