Customer Ratings & Reviews

Lot's to be said: Quality is way better than the original, and the back panels are awesome. Yet you can only use the XYBA buttons with the back padels. If a PC player, you cannot have different controller profiles. Lastly and major: I have not had one controller last more than two years and I take care of my equipment. Usually, the joystick or the back top trigger becomes unresponsive. Also, of the 4 or 5 I have had at least one top button becomes lagged, usually "A". In the one I have now the right joystick does not click. No melee for me :(. Overall much a better controller than the original but if a gamer be prepared to have some hardware issues. Get warranty!

Good weight and smooth controls! Plus the ease of customization

Very good controller only needs bigger caps on the joysticks but very good after all. specially battery life compare to any PlayStation controller there is no comparison.

Looks and feels great. Did not contain the hotkey bars I was expecting that came with the previous models. Still, I was able to take my old ones and use those. Other than that, it’s great!

Excellent controller. Feels slicker than the elite 1 at first but when you actually use it the handle area gets the perfect grip from heat. Perfect for competitive game, ei Call of Duty to get the button config just how you want it w the paddles so you dont take youtlr thumbs off the sticks

The remote is very good and works great for the most part except every once in a while the X button is a little iffy and when I'm holding x it says I have released the "x" button so I have to restart holding x. Other than that everything works as it should and it is worth it just for not needing batteries

What I needed when I needed it pickup was a breeze!!

Good weight, upgradable, comfortable, great buy (if you can get it <$100)

Store associate suggested I get a warranty with product , saying that these controllers have a known issue for drifting, I have not experienced that with this controller. I am however a casual gamer , but I know when a controller is working properly and this one does!!

Owned two now i love the premium feel but at the same time its made cheap my first one got stick drift (when will these multi billion dollar companies start using hall effect) within 3 months and my right bumper stopped working and had cracks all over i think from gripping it to hard as for the one i got from bestbuy its still holding up 7 months later maybe i got unlucky with my first even if they are made cheaply they still have nice features the battery life is very good and the paddles are aswell (i bought some off amazon for cheap) you can re map buttons etc i personally can not go back to a basic controller they feel extra cheap in comparison i recommend the elite core but only on a sale with a warranty

Best controller I’ve ever owned. Unbelievable battery life, different analogs to swap out depending on preference and adjustable tension on the thumb sticks, as well as paddles in the back. No idea how this controller can ever be outdone.

Great for many games I mainly use it for fps games the paddles and adjustable triggers definitely help in games.

Absolutely love this controller. The weight of it is great! Heavier than the normal controller. The button mapping is simple and very adjustable. Plus the charging port connecting to the case makes it easy to leave charging overnight while ensuring that it doesn’t fall. Battery life is also great.

First "upgraded" controller I have ever purchased and it has been working as expected so far. I really like the customization/remapping capabilities as well as the extra set of paddles. Still getting accustomed to the extra paddles, but I can attribute some improvements in my gameplay to this controller. Build quality is great and only time will tell how it holds up.

Great controller! But when that stick drift happens it’s a wrap. Worth getting the geek squad insurance so you walk in and out with a new controller without any fuss.

A little pricey, but feels great and comes with all the accessories. It has a nice case and is a great controller in general.

The Elite 2 controller is THE BEST controller EVER! The only negative is that it's some who have said it breaks down and some who haven't had any issues. So with that i'd say PLEASE if you get this controller. Please get the WARRANTY.

So let's address the elite series 2 controller. It does what it should... when there's not issues. It feels great and heck even wanted me to change the thumb sticks. Never thought I'd do that & can see why the underside paddles are great to use. Those things are what make this controller THE CONTROLLER! (3 stars). HOWEVER there SHOULD BE A RECALL! brand new out of the box the A button has a dead zone, if pushed in a way it becomes obvious. I did the swab of a normal controller & noticed at any pushed angle of the button it stilled worked. Not with the series 2 controller though. If I didn't want to blow $200 I'd rip it apart to fix it myself. But it's almost as if the button doesn't line up with the logic board inside the controller when pushed at some angles. Which should never happen, should still work like the cheaper controllers. That's a major failure on Microsoft's part. If it was not for that everything else worked fine, no issues. The joy sticks are cool you can swab out sticks & tune the stiffness or loosen them with provided key. Switch d-pads, etc. You can read the specs. The other picky thing which I can see past is the top grips are a little too much, I personally started getting sweaty palms after one round in a shooter and then the controller almost has this slight sticky feel when warm from just holding it. But it quickly goes away if you air it out between rounds. Wasn't enough to not keep the controller more so than the A button not working. Would love to give this a 5 stars for the product. if it had no known issues, this would be the greatest controller. @ $180 Microsoft your products shouldn't have issues right out from the box. I gave this 3 because it is worth tuning and resolving the small issues for an amazing product that it could be. Now I'm keeping mine, unless it's a total lost after services fail to resolve the issues for me. I've got until May 15th or 18th (got it mailed). Bought this on the 15th from Best Buy, can return & still get the money back. We're talking a defect on Microsoft's behalf not Best Buy. I've got options in services via geek squad or Microsoft's 90 day warranty. Geek squad protection is worth getting on this. Because let's say there wasn't issues and after a year the button and stick got worn out from use. Geek squad will fix or replace the controller. so $40 to keep that $180 feel or in this mess save from owning another $180. GET the 2 year coverage. I normally don't but I knew about the issues other people where having & planned for it. Other than that Best Buy was a total win this time. During this COVID-19 mess they still got my package in the two day window. Great job BB & postal services. I waited until getting my product in the mail before getting the geek squad protection. Only had to make a simple phone call and give my order # and boom the protection was added on, no hassle. Go to any Best Buy for repairs or services. Great! Will be needing it, as it looks. The employees I talked to via the phone or live chat on site. Informative and helpful & knew about the bugs on the controllers, lol must be getting returns on them. I'd give Best buy a solid 5 stars in services. Which impressed me normally it's about eh, they tried. Conclusion: The controller isn't a magical device that makes you a greater gamer but is a NICE controller to own... when it's working that is. That's what's so annoying you want it to be the greatest controller which hopefully Microsoft does too. If you are wanting to buy this WAIT. Allow time for Microsoft to hopefully fix these problems before you buy one and get stuck seeking help to have it fixed yourself. If you manage to get one now, there is limited stock. Get the 2 year coverage, so your not out $200 or more in service repairs & reshipping costs. Hopefully Microsoft comes through and replacement controllers come out. Other than that return them don't waste the money. Like I said I'm only giving it until my return window period.

The controller is great and works...when you do not get a defective one. We had to go through 3 before getting a good one. Some of the issues are: The A, B, and X button would get stuck. You would press it in and it would stay in. The trigger locks come off. They still work, but the rubber piece came off. The right trigger you would press it in and it would stick randomly. Now the good: *Charging is great. Never a problem. One charge would usually last 40 hours, we've never tested this because we put it on the charger after each use. So, it will last for probably that long. *It feels comfortable in your hand, especially playing long gaming sessions. *It has a long range. You can sit a good distance away from Xbox without any connection issues. *Syncing is great. Never had a problem with that and it is very easy to do.

Love the controller. It does exactly what it says and does it better than the first generation Elite controller. Definitely get the replacement plan offered by Best Buy! If you game hard, you won’t regret it. Let’s face it, stick drift and button issues are a real thing no matter how much money you spend!