Customer Ratings & Reviews

Very good all around service and quality products.

Better grips, long lasting internal battery. Great buy

I got this as a replacement to my Elite v1. It’s subtly different, it feels better in my hands and the grip feels better than the original. The change to USB-C is a welcome addition, and the charging dock is cool. This is the ultimate controller and it’s forward compatible to the newest console generation.

I got this for my boyfriend for Valentine’s Day and he loves it. He said it’s very good quality but it has a slight learning curve but a great controller.

While the Elite controllers are far superior to the regular ones, they are still full of wearing parts, and prone to being dropped or mistreated. We had a teen boy in the house, and had the first version of the Elite controller, and so we got the GeekSquad protection thinking we wouldn't use it, but it's not that expensive so what the heck. I can not tell you how many times the GeekSquad plan has saved the day. I think that first series controller got replaced 3 times before the series 2 came out! Now that the series 2 was released, people are discovering problems with it. SO, that's even more reason to get that GeekSquad protection on it! I think this controller is like version 2 of series 2 in the Elite controller lineup or something like that, and they may have worked out all the problems, but I think it's still better safe than sorry. So I'd say get that GS protection on it, otherwise the Elite is a waste of money as it will most likely break at some point.

The controller is a good upgrade from the series 1 controller. The controller is lighter and feels much better. It uses at usb-c charging cable I'm glad I upgraded phones to the Note 10 plus. I mostly play three games and being able to program three profiles to the controller is great. Playing with it on COD is great and really fun.

Excellent Xbox controller with integrated battery and extended hours of play per charge

This is a good controller. The customizable things you can do to your button mapping is insanely good for when I want to switch up my settings for the distant toes of competitive games I play.

I like the reaction time and customization you can do to your playing style

Great controller love the weight. Only thing I don’t like is that sometimes while gaming the sticks will start to unscrew mid gaming. Make sure you keep tight with the tool.

Pretty decent quality. Build quality is really good and a comfortable controller

Got as a gift for el novio. He absolutely loved it and in his words “the grip is insane”.

I was hoping to be able to set back buttons to keyboard functions keys. Unfortunately you can do that yet. Quality is good, and works great with my PC.

Great controller but quality is worth price grips always start to come off after. 3rd controller.

I recently purchased a new controller from Best Buy hoping to resolve the stick drift issues I had with my previous controller. However, my experience with the new controller right out of the box has been quite disappointing. Upon opening the box and plugging in the controller, I immediately noticed a significant stick drift problem. The analog stick would constantly move downwards and to the left, even when I wasn't touching it. This stick drift was so severe that it caused my screen to continuously scroll in those directions without any input from me. Considering the issues I had with my previous controller, I expected the replacement to work flawlessly. Unfortunately, the stick drift on this new controller was even worse than before, making it virtually unusable for gaming. As a customer, it is disheartening to encounter such a fundamental flaw in a brand new product. I believe it reflects poorly on the quality control and assurance measures of the store and the manufacturer. I would urge Best Buy to take note of these issues and ensure that the controllers they sell are thoroughly tested and free from defects before they reach the customers. I hope that this feedback helps them improve their product offerings and provide a better experience for future customers. Overall, my experience with the new controller purchased from Best Buy was highly unsatisfactory due to the persistent stick drift issues. I would recommend potential buyers to exercise caution and thoroughly test the controller before making a purchase to avoid similar disappointments.

This controller is amazing. It's so customizable and durable. The grips are truly non-slip. I play video games for hours and my hands to get sweaty, but they never slip due to the high quality material of the controller. I have used all other types of controllers for the PC and this by far is the best.

Man 4 you competitive gamers man this is worth thr price you can customize your controller from the hardware to goong on xbox and customize how you want this conpto be for your comfort

Feels nice and premium works well, has pretty cool customization options and looks great. The charging case works well and is pretty convenient and the cable is nice and braided.

Everything about this controller is quality. It feels INCREDIBLE. This is the best controller I have ever bought, to date. The buttons, triggers, and sticks feel very well made and the customization options are excellent. It's expensive but if you care about quality, this is THE controller to get for Xbox and mobile/computer gaming.

Unless you have an unlimited budget to throw at repairs, extended, warranties, and replacements you should not buy this controller. When you get it, everything is wonderful. It’s hefty, customizable, and has features that are almost impossible to do without after you’ve experienced them. Then, the Y button stops working after a couple of weeks, so you return it. You get a new one that works better - for two months. Then your A button doesn’t register all presses. Luckily you have your warranty, so you now are on your third one (but out an extra 40 for a new EW because you can’t trust the build quality). Things are ok for the best six months. The A button doesn’t always register soft presses, but you learn to live with it. Then the left bumper stops working. You check with MS but you are now a month out of warranty so they want to charge you 100 dollars to fix. Luck you, you have the EW from BB, and if you want another you can pay even more! Now the controller that was a luxury at 180 will bring you to 300! And there is no guarantee the next one, or the next one, or the next one will last. It’s pathetic how little support MS offers for such an expensive and supposedly high quality accessory. Just pass, because once you used paddles with Forza there is no turning away from this dumpster fire.