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Customer reviews

Rating 4.4 out of 5 stars with 17001 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 562 Showing 11,221-11,240 of 17,001 reviews
  • Rated 5 out of 5 stars

    Controller

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome controller with extra paddle buttons on the bottom for advanced gameplay.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Controller!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for my boyfriend and he loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new favorite controller!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits in my hand like a glove. Easy changeable pieces.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person it was purchased for loved it. It was a Xmas gift.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for about a year with heavy use, then plan on needing repairs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Elite Series 2 Core

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FYI They don't come with paddles...Still a great controller, love the trigger locks and and stick tightening. If you play COD this is a must...If you're brave enough you can buy the paddles on their own.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Don’t purchase from Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my son’s birthday while it was on sale before christmas. his birthday is the second week of January, and the controller was nicely priced at around $104 or something like that. The controller worked great, out of the box, but come back a week later and it is dead. No biggie, but long story short, after trying to charge it for a few days, still not working, so go to take it back and was denied by Best Buy. They said I should have purchased the $50 extended warranty or some such. Disappointed to say the least. Wont be purchasing from Best Buy again. That same day, purchased new washer (not from BB though)…

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great if you need a second controlller for the xbox

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great response

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the response and quality the controller has!!!

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 3 out of 5 stars

    Good, but stick drift is a real issue

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid controller, you can feel its well build when you hold it. I'm giving it a 3 stars because the stick-drift issue. they need to fix this issue once and for all. other than that, its a really good controller.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there is an issue with the thumbsticks on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Stick drift

    Rated 3 out of 5 stars

    Good Controller

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controllers experience drift alot. Other than that they work great. I recommend warranties on these since the drift occurs on all of them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best controller

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this controller so much! Best controller ever

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Series2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the series 1 but still has little drift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic controller

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best controller I’ve ever owned, great customization options with paddles and the trigger stops along with the thumb stick extension, precise aiming and movement, highly highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but no changeable battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller feels and looks great, but can only be charged with a wire. The battery cant be removed, which means if it fails the controller is a goner.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible quality control, unresponsive buttons

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are two main issues with this controller that I believe every single controller suffers from, just due to the design. First, unresponsive face buttons. If you're the type of person who grazes over the buttons at an angle with a lighter touch then I can guarantee you will have problems, especially with the Y and A buttons. I have yet to come across a Series 2 Elite that does not have this problem. Out of the dozen or so that I've played with literally every single one had this problem. If you're more of a masher type then you probably will not encounter this, this is an issue specifically for players with a lighter touch. I do not have this issue on the Series 1 Elite or the stock OEM controller. Second, this controller has massive dead zones, and it's a hardware issue not software. No amount of tweaking in the Accessories app will solve this problem, it's clearly hardware related. People who aren't sensitive to dead zones may not notice, but if you rely on precise analog sticks for shooters and such then this controller might drive you nuts. Also, no adjusting the tension in the analog sticks does not help. Many people are having all sorts of other problems, like faulty shoulder buttons, sticky face buttons, etc but I believe the two issues I outlined above are a result of the poor design and will plague literally every single controller, it's just that many people are button mashers or press the buttons at a 90 degree angle so they don't notice. I'm amazed more people aren't complaining about dead zones because that too is an issue I've seen on literally every single Series 2 I've touched, I guess I'm more sensitive to it than others. I absolutely do not expect Microsoft to resolve these problems. Their terrible 90 day limited warranty is a testament to how they don't stand by their own "pro" level products. Even Microsoft doesn't trust these controllers, why should you?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Only get if you have a Series X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought this as a refurbished product, I really did love the first elite series of Xbox controllers. After 3 weeks of use the controller analog stick is stuck going left and the B button is mapped to the A button somehow... I WOULD be able to remap it but the OFFICIAL Xbox accessories app doesn't support this controller and I do not have an Xbox so I'm stuck with default configurations. I'm returning this tomorrow. Pro: Bluetooth works flawlessly on my windows PC Build Quality is excellent Love the way it charges in the case Con: Can't remap on Windows 11 No longer functions after three weeks of use. I would purchase another but since I can't remap, I will be passing on that.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome controller. I can not say enought about it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from a regular controller. The trigger selection is a game changer. And the interchangeable parts is a a big plus too. I’ve had the controller for almost a year and so far so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamers game controller of the year!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller has so many options, handles perfectly, adapts to your gamers needs and has it all, including a carry case for travel. Price is right and my son loves it!

    I would recommend this to a friend