Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 17004 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 589 Showing 11,761-11,780 of 17,004 reviews
  • Rated 4 out of 5 stars

    Good controller

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the controllers, but they do have issue's. I've had two left bumpers go out over the year, but I wouldn't use any other controller.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Elite Series 2

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these controllers but they do tend to break easily from regular usage. Make sure to buy the insurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love so far

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller been good so far no button delay or anything, and no analog controller drifting.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good not Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    while the controller is an amazing product the durability of the product is lacking a bit, the bumper button for my controller went out so I was thankful that I had a total tech membership to help me replace the item whennit started to fail. it is a lot of money to spend for a controller but the added bonus of everything it offers over a standard controller is worth it. heres hoping the next version is better quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great controller

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great controller and it works very well, only thing I wish they would do is make all the buttons light up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please keep in mind that this controller does not come with the charger and case like the black $180 one does! It also does not come with the extra thumbsticks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely was a wait to get this controller but it’s so comfortable and amazing to the feel. You can adjust the thumb sticks with a tool and it feels like the original controller or 360. Think it’s also cool it’s rechargeable already included and the case is super nice.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      It's awesome to hear that you're enjoying the comfortable feel, customization features, and internal rechargeable battery of your Xbox Elite Wireless Controller Series 2. Thank you for sharing your experience, and we hope you win a lot of online matches with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Can’t go back

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use to love PS controllers until i built my PC and tried on of these those tiny Playstation 4 controllers can’t compete with this master piece

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing feeling pro controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller was great. The construction felt solid and of high quality. I wanted to keep it but it just didn’t feel the same as the dualsense which I was used too.

    I would recommend this to a friend
  • Cons mentioned:
    Bumpers

    Rated 3 out of 5 stars

    I like it but it doesn’t work well

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The top bumpers stopped working with the first month. 3 months in, they work every now and then. I’ve had issues in The middle of a game with them and it has been frustrating.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 3 out of 5 stars

    Back Paddles Not Included

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller but no back paddles. Not nice. Everything else good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    Way better than what comes with Xbox

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the regular Xbox controller, this is much better quality, much heavier, and much more durable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs better build quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers are awesome but the build quality is terrible. After a few months the grips are coming off again. Ive had a few of these and the same problem still remains.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    highly versatile settings

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replaced a well used controller. Although a little pricier, i was pleasantly surprised at how versatile the settings were and the simplicity of adjustments for most any play style. Money well spent in my opinion !!! Very pleased with this controller choice !

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      It's great to hear how pleased you are with your new Xbox Elite Wireless Controller Series 2. We're glad that you're enjoying its versatility and customization features. Thank you for sharing your experience and we hope you get a lot of use out of it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great for Xbox ok for pc

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome controller. I do with they integrated connectivity to the pc better without the usb dongle but it’s Microsoft… what do you expect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good controller love the magnetic d-pad and joy sticks comes with trigger locks.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 3 out of 5 stars

    BUY THE WARRANTY BECAUSE OF STICK DRIFT

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s heavy compared to the rest of the newer gen controllers. But the stick drift is unreal. Whatever you do, make sure to purchase the warranty if you buy this controller!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're sorry that there is an issue with the thumbsticks on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Stick drift

    Rated 3 out of 5 stars

    Not that great

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an okay controller. Didn’t like how bad the stick drift was and the issue started not long after purchasing, it was never dropped either.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    game changing controller!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely great controller! Improved my game play enormously. only fault was the right R1 button was loose, easy to exchange through best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but one issue

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: customizable, sleek, very easy to use Cons: the hit sticks don't completely work. yes movement is there but the controller does not recognize when I push the sticks down. The value is there with the open box.

    I would recommend this to a friend