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Customer reviews

Rating 4.4 out of 5 stars with 17006 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 627 Showing 12,521-12,540 of 17,006 reviews
  • Rated 5 out of 5 stars

    Great upgrade from Elite 1

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the original and this is a great upgrade. The 2 wireless charges in its case and its very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using elite controller since the first nothing else so far so good had like 7 break the old ones hopefully these are different. The quality feels premium especially grips and triggers with 3 modes very good

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      It's great to hear that you're enjoying your new Xbox Elite Wireless Controller Series 2. Its design is inspired by fan feedback of the original Elite controller, and with durability in mind, so we hope you get a lot of use out of it. Thank you for sharing your thoughts!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Amazing controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I currently have the black elite series 2 controller also and this white one for the price is amazing. So rugged. So sturdy. So powerful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I want to love the controller...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to upgrade my series 1 with the series 2. I never had a single issue with the series 1 for almost 2 years. But I'm on my 3rd series 2 controller after multiple returns and this one keeps disconnecting randomly even with a full battery. All 3 series 2's I have had in the past week also have a loose dpad. It tilts to the left, so there is "empty space" when pushing to the right. And now when I have to return it yet again, the store is now sold out. I want this controller. I just wish it would be a "$180" controller.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that there are issues with your new Xbox Elite Wireless Controller Series 2. Random disconnects can occur for multiple reasons, including competing wireless devices. We recommend troubleshooting the problem with Xbox Support here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this controller! Bought an open box one for less than half the price and it is flawless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no problems whatsoever great color triggers work great no button sticking like the first gen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small for hands

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small in my hands but practical. Only downside is you have to buy the paddles separately

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, love the fact I can reprogram buttons & triggers. best controller yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    0 issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of reviews state the controller came damaged or quickly had problems. So far no issues and cant complain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elite controller 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller out I like how you can change out the sticks and the trigger locks highly recommend I’m using it with the new Xbox only thing it’s missing is the share button

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing controller, easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing controller, playing on this felt very easy. Would recommend to other people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than regular controllers

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is way better than the regular controllers. Teigger adjustment is great.

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 3 out of 5 stars

    Just okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is great as far as customizing, but the quality control is not good. Button presses did not register correctly.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there's an issue with button responsiveness on your Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. But if that's not possible, every new Xbox controller comes with a 90-day limited manufacturer's warranty. We recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck,
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Yippee

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this Doesn’t attract finger prints like the original controller

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice controler so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason it didnt want to connect to my pc bluetooth. However it worked out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Nice Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is better than the original and has add on features, but you do pay a premium for the color which seems excessive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good controller padles sold seperately?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same as the elite series 2 but did not come with paddles which was fine for me because I had an elite aready.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice change from the standard black one. Does everything that it says!! Must have if you are a gamer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Basically just a controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it came with paddles:/ adjustable triggers are nice thought

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Xbox controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent response and motion, much better than the conroller that came with the Xbox

    I would recommend this to a friend