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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 17021 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers enjoy the overall performance, impressive battery life, and extensive customization options offered by this controller. Users frequently highlight the comfortable grip, balanced weight, and high-quality feel during gameplay. However, some customers have expressed concerns regarding the long-term durability of the buttons and the potential for stick drift. Additionally, while many appreciate the design, some find the premium price point and specific bumper functionality to be areas for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 767 Showing 15,321-15,340 of 17,021 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Elite but better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost the same thing as the elite. If you buy the paddles from the "other compa y that rymes with tuff" it is absolitely amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids loved it. This controller is worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product paying and ordering was a breeze.!!!

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 2 out of 5 stars

    Xbox elite 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second one and this one came bad out of the box. One of the buttons does not work properly. You have to press it really hard to get it to work

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with the buttons on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller but stick shift and shoulder stick within 6 mos of use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Monochrome joy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this controller…monochromatic color palette so much cuter. My husband loves this one and always tries to steal it from me.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Garbage item for most people

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete garbage. I have a few friends that have this controller and we all have the same problem... the right bumper breaks and will press multiple times or not at all. They market it to competitive gamers and it has major issues that halt competitive growth. It's the most overpriced item on top of that too.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jerr,

      We're sorry that there is an issue with the right bumper on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best controller in the world!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iv never felt a better controller. Also being able to jump and shoot at the same time or slide and shoot gives a huge advantage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolutely love

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only controller I will ever use. I have tried several competition controllers and this continues to be my go to controller.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great… when it works

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller out there when it works… 3 have broken on me (both times A button). I always buy the protection plan because I know it will eventually break and will have to replace it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    way too many mechanical issues

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mechanical issues that thos controller suffers from are easily avoidable, if only the manufacturer would use better parts. I've had to replace it twice in a year and a half

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Shorted after 8 months

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed after 8 months thankfully it’s Best Buy so they are great and sell the warranty that will cover it. Nice controller though great feeling

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Jason,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you need any assistance beyond what your extended warranty provides, we recommend contacting our team at Xbox Support here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Great controller hampered by hardware issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bumpers have had issues and Microsoft refused to fix them. They recently changed their policies, so if you're having stick drift, bumper issues, or other button issues contact Microsoft immediately.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with the bumpers on your Xbox Elite Wireless Controller Series 2. As you mention, the limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Not worth the monty

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 15 year old son says this controller works better than the ones that cost 2/3 less. I have a problem with the fact that parts have broken in less than 1 year. Guess we should have paid an extra $60 for the extended warranty so that we could replace it but the item was so expensive to begin with, I guess we couldn't justify doing so. What a shame that Xbox just can't make their products to last. My son takes good care of his things so there's no reason on his end that anything should have broken. Not worth the money in my opinion.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Kokomo,

      We're sorry if there's an issue with your son's Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. Since it sounds like you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Really good features but a terrible build quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just get a warranty when you buy this thing thank me later.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Failures after 4 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this controller on 12/23/2019 and I about 2 weeks ago I started having issues with stick drift on the left analog stick. Sometimes it does not even reflect if I press up on the stick in the test mode in accessories app. I have the replacement warranty on it, but since the store is sold out they cannot replace the item. BestBuy told me that I need to keep checking back with them to see when they get more in so they can then do the replacement. Extremely upset with BestBuy at this time.

    No, I would not recommend this to a friend
  • Cons mentioned:
    A button

    Rated 2 out of 5 stars

    Buttons are trash

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an elite 2 and i have the problem with the a button went through 2 remotes sad thats is over 100 with the issues im dealing with

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has all the ooos and awwws but stick drift straight out of the box is disappointing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Needs work

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, just wish when you spend this much money on a product that it would last atleast a yr.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great controller, until it wasn’t. It felt nice and played well until the RB and the A button stopped working or tapped twice when you pressed once. Had to return.

    No, I would not recommend this to a friend