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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 17021 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers enjoy the overall performance, impressive battery life, and extensive customization options offered by this controller. Users frequently highlight the comfortable grip, balanced weight, and high-quality feel during gameplay. However, some customers have expressed concerns regarding the long-term durability of the buttons and the potential for stick drift. Additionally, while many appreciate the design, some find the premium price point and specific bumper functionality to be areas for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 768 Showing 15,341-15,360 of 17,021 reviews
  • Rated 3 out of 5 stars

    Drifting

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the controller being 180 I would think it would last longer before it starts having the “drift problem”

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded to this from my included xbox wireless controller, and i love it. No issues whatsoever. Definitely recommend!

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Poor quality control

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is like the 5th time i’ve purchased an elite controller and a button or bumper becomes stuck or gives stick-drift within a few months

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I liked the old one better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made the paddles smaller. I liked the feel of the larger paddles on the original elite controller. Other than that I guess it’s slightly improved in several areas. I ended up gifting it and keeping my old one.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    I knew it was a risk, but letdown anyway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited a year to buy this thing since I’d seen all the quality control reviews and decided to pull the trigger anyway in hopes that I’d win the product lottery. Sadly, no. The A and B buttons missed about 1/10 presses, the right bumper about 50% too. All right out of the box. Obviously this is going back… Keep up the good work, Microsoft!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Grandson loves it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a xmas present and he is a devoted xboxer so he was anxious to get to it and leave the festivities and get online!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Heavy sticks

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the regular Xbox controllers best . This one the metal sticks feel to heavy and mess with my aim in shooters .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    To small. Hands sweat.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XBOX Elite controller Series One was great; stylish, sweat control, size, and most of all durability. When I compare my Elite 2 it does not hold up. The controller feels a little smaller. I have wide and the sweat a great deal when gaming. I’m not sure if the design was based on a in between for female gamers; (not saying all females have small hands); but they must have did something to the design; for it to feel smaller. The sleek new design with the back graph that is suppose to prevent sweat is no more. My hands immediately started to sweat; while playing COD. I’m a gripper.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft elite series 2

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son says it’s a game changer. He likes that you can customize the buttons and he likes the paddles

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stick drift right off the bat, also if you press the right thumb stick hard the controller disconnects completely from my Xbox. 1/10 in quality. I thankfully bought the Best Buy warrant I just haven’t had time to bring it back in. But it’s hot garbage in the quality department.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Can’t connect to the win10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sense of touch is great, also is the material and controlling. However, I still need to buy an extra adapter to connect the controller, which is a little ridiculous since it is a 180 dollars product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't last long.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does its job but didn't last long. This controller has never even lasted a year before falling apart.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst controller ever!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst controller I have ever purchased. I have sent it in to Microsoft due to connectivity issue. It was sent back fixed. Now it is doing it again. I can't return it to Best Buy do to a glitch in their system. We purchased the yearly protection plan and due to this glitch they won't fix or replace.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Quality Issues

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the controller for 4 months before the left trigger stopped fully depressing. Microsoft was horrible to work with when trying to fix my controller.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Excellent Open Box Turned Nightmare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently picked up the Elite Series 2 open box. The listing said it was in "Excellent" condition. Upon arrival the guy ringing me up opens the box to type serials numbers and when he opens it the whole case and controller REEKS of cigarettes. I think no worries ill lysol it down and air it out. Also, all the thumbsitcks are basically smoothed out showing a decent amount of wear and tear. More like good or fair condition, not excellent. Then the cherry on top. I get home and test the controller using the xbox accessories app. The right bumper doesnt work.... Are yall even testing your devices or giving them a quick wipe down? This is an abysmal listing and the second controller thats been listed as "excellent" but has been trashed with use. Im tempted to do a charge back for false advertising and i definitely wont be purchasing ANYTHING open box from Best Buy. The only thing this store is good for, is picking up NEW Samsung devices.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best controller hands down.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a little heavy but it's built so much better than Scuf or any other controllers out there. I love this controller

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Drift all day

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the most dissapoit purchase i ever had, i decide to invest a little more for a “good quality” product and just they had drift and deadzone on both joysticks, i returned just 30 minutes after

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Overpriced and overrated!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced and overrated. It comes with a nice case and has a nice comfortable design but also has terrible functionality. The buttons aren’t always responsive and usually have to be pressed hard enough to register. No light tapping. I don’t play FPS games so the back buttons were useless to me. Taking this back for a refund.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Quality lacking

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    X button had issues. Love the rubberized wrap around grip but returned.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox elite controller just cheaper

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you dont want paddles and a charging station its completely fine and Worth it over the elite 2

    I would recommend this to a friend