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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 17021 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers enjoy the overall performance, impressive battery life, and extensive customization options offered by this controller. Users frequently highlight the comfortable grip, balanced weight, and high-quality feel during gameplay. However, some customers have expressed concerns regarding the long-term durability of the buttons and the potential for stick drift. Additionally, while many appreciate the design, some find the premium price point and specific bumper functionality to be areas for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 774 Showing 15,461-15,480 of 17,021 reviews
  • Rated 1 out of 5 stars

    Very Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to bring this controller back for return. However the left thumb stick sticks...150 bucks and the controller sticks. I think i should get paid 150 for deciding to buy with this product.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Stay Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed in this controller. The A button doesn’t register the press roughly half of the time. It feels solid, triggers and the other options are great, but the lack of quality control on these buttons are a known issue that Microsoft has not yet addressed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Overalll good controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool controller. Nice design. Should come with the paddles

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    First one came broken

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return and swap for another one due to left stick not functioning correctly.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Defective and connection issues

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller feels good and gives every perception of quality including a nice case to hold accessories. However, it has been plagued with connection issues since day 1. Finally, 9 months in and it finally broke. Microsoft has extended the warranty to 1 year presumably due to ongoing quality issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 5 out of 5 stars

    Great remote!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a replacement remote for sworn out remote. The feel and functionality is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had in long but so far it’s great. Easy customizing and great performance so far.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 4 out of 5 stars

    Great item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller buttons seemed to be a little tight when first opening

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Stick drift

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went through two of these, both got stick drift in under a month. Sent first off to microsoft. Came back worse. Went back to regular xbox controllers and no stick drift after months of use

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Xbox elite gaming controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great ,like features and fact that parts can be easily replaced

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Great way to waste $175

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stick Drift for $175? What a deal! Better to use the OEM controller

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Trigger issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left trigger didn't work correctly. Buying and return process was easy enough.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great controller poor quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this controller it when first came out one of the rear paddles just doesn’t register when pressed that one paddle worked when it wanted to, ended up returning and ordered a new one that I’m waiting for again. Software on the controller is a big improvement over the original. Tigger locks can register full pull while locked. The app is easier to set up the controller. Also has 3 profiles plus default.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Novelty controller

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is a cool idea, but falls apart dispite beefy manufacturing. Normal controllers are just about as durable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great employees terrible product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employees and I went through over 10 used elite controllers to find the right one. Every single used item was mislabeled by best buys geek squad. Great conditions where poor condition and poor conditions where great conditions. Some smelt of cigaretts, others missing cables and buttons. Finally we found a good condition one, free of noticable defects it was missing the cable and a paddle shifter the employee said not to worry and took one of the cables and shifters from the terrible condition items saying he had to send them back anyways. After 30+ minutes of finding the right one i take it home, plug it in, and the right trigger didn’t work. It was rough, 10 out of 10 employee. 0 out if 10 product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good when it works. After a while the controller starts to break apart from the back and have various other problems. Not as good as they use to be.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Vizio,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Great controller with quality issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought two of these. Hands down the most comfortable controller out there. My complaint is that previous one didn’t last that long. A couple of bumber buttons wore out. Same thing happened to me with series one too. Wish there was a better quality controller with the same great feel

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cheap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better to get a used og elite for better quality in feel and the accessories.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller I've used for my series X by far. Definite bump up from the standard.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Can't put it down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up while my original elite 2 was in for repairs. Haven't put it down since.

    I would recommend this to a friend